IT Operation Team Lead

RESPONSIBILITIES :

• Responsible IT operation team including hardware, operating system, storage, backup, and monitoring functions.
• Systematic troubleshooting and summarizing issues for responsible functions above include creating proper countermeasures for each issue.
• Identify or support current operation issues and apply enhancement to improve team efficiency.
• Manage team resources for regular operations and unexpected events align with ITIL concept.
• Provide technical guidance for both team members and customers.
• Quickly understand up to date technologies and share with team members.
• Create detailed issues reports and present them to customers.
• Create weekly reports and present them to both customers and supervisors.
• Maintain and understand team inventories (Configuration Management) well.
• Create and conduct training sessions for team members or customers.
• Identify and resolve conflicts between or among team members.

QUALIFICATIONS:

• Bachelor’s degree (or equivalent) in IT or related fields.
• At least five years’ experience in IT operation fields.
• Strong knowledge some IT infrastructure areas such as hardware, operating system, storage, backup, and monitoring.
• Experience in team management with at least three members is a big advantage.
• Systematic and critical thinking is non-negotiable.
• Able to deliver small projects using team resources and knowledge.
• Create and manage infrastructure script in any language.
• Experience in the automotive manufacturing business will be a plus.
• Able to work on non-office hours and holidays.
• Able to manage team with an age difference.
• Strong Service-minded and interpersonal skills.
• Confidence in English communication in both verbal and written.
• #ASEAN2_Priority