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Today, we lead in digital transformation globally with our 130,000 employees across 50+ countries. We empower our diverse community to achieve greatness through career development and opportunities. Explore our internal positions and join us in shaping a brighter future. Thank you for being a part of Fujitsu. We look forward to growing together toward a brighter future.\nPlease note that this posting is for spontaneous applications only and does not correspond to an active job vacancy.\nRole Purpose\nTo provide a single point of contact for users, dealing with the management of both routine and non-routine incidents, problems and requests. Provision of 1st line support for incidents.\nKey Accountabilities\nTechnical Capability. Works under supervision, supporting standard technical queries related to a single product/small set of products (e.g. Microsoft products, operating system, basic networking, PCs).\nProblem Solving. Takes ownership for listening to and understanding basic customer problems asking relevant questions to resolve typically known problems within required timescales. Knows when problems are ‘beyond them’ and escalates so they can be resolved.\nService Level. Escalates issues as necessary to deliver required service level and meet or exceed customer expectation/SLAs. Monitors performance through statistical reporting and analysis.\nTeam Working. Acts as a team player and is viewed by colleagues as a helpful and effective member of the team.\nPersonal Development Takes ownership of own development and has a development plan in place. Business Awareness. Develops an understanding of customer’s environment and service delivery requirements to enable the delivery of a first class service.\nProcess. 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