{"id":3362950,"url":"https://alion.io/job/fujitsu-knowledge-content-management-product-owner","title":"Knowledge Content Management Product Owner","company":{"id":896,"name":"Fujitsu","domain":"fujitsu.com","url":"https://alion.io/company/fujitsu-poland-sp-z-o-o","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":7,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":7,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Product","role_family":"Product","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":13500,"max_usd":30000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":19},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false}],"status":"live","first_seen_at":"2026-10-27T21:57:23Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-10-30T02:33:50Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"At Fujitsu, we have embarked on an integrated approach to digitally transform our business and practices, to strengthen Fujitsu's competitiveness in the digital age.\nGlobal Delivery is Fujitsu’s delivery engine with currently over 22,000 employees across the Global Delivery Centers (GDCs) with an ambition to grow further in line with Fujitsu strategy. Our GDCs provide competitive and innovative services to customers via the Regions and exciting times are ahead of us as we continue to accelerate our Globalization journey.\nWe are challenging the way that we work and our Service Line Development ART is our approach to driving continuous incremental change and innovation into Global Delivery to ensure our Delivery capabilities are relevant for our customers and employees alike.\nThe challenge we face is multi-faceted and in recognition of this, our Leadership Team has defined a Global Delivery Vision and created the ART journey to ensure we achieve our Vision.\nThe starting point is the Vision we want to achieve - One trusted team, enabled and motivated to deliver competitive and innovative services, contributing to our customers’ sustainable success and growth.\nA critical component of our journey is to implement global service lines, standardized across all our Global Delivery Unit locations.\nFor the Service Operations Service Line, we are now hiring aKnowledge & Content Management Product Owner.\nTheKnowledge & Content Management Product Owner role is a new role designed to own best practices for these Process & be accountable for the execution both operational & quality of these Processes within Service Operations\nProcess Improvements\nOperational Execution\nExecution Improvements\nProcess Quality\nEvolution of the Process\nCost models\nAutomations including AI \nService Component ownership & lifecycle management\nThis role requires significant experience & expertise of Knowledge Management combined with a track record of building & running Global Teams with both direct & Matrix’d. The Product Owner is the Accountable individual for both the delivery & standards for this process. Setting future standards and adapting ways of working to embrace new technology.\nRoles and Responsibilities\nThe Product Owner (PO) forKnowledge & Content Managementis a critical role designed to deliver Service Excellence & consistency in this Process for both Internal & External Customers. Building & leading a team of highly skilled Subject Matter Experts that manage the delivery of the Process. Using metrics including productivity, quality and financial metrics in conjunction with leadership to drive the standard of delivery quality and efficiency ensuring that consistent Management is achieved globally.\nEnsure consistency by standardizing the onboarding of SME’s into their roles.\nIn near future this role will evolve to management of the global team of Knowledge Mangers responsible for traditional knowledge management, for AI content creation and Adoption Management.\nIn addition to the day to day delivery activity the PO will own the evolution of the Processes as technology develops to use AI & tooling to drive additional value whilst ensuring business outcome:\nProcess Improvements\nExecution Improvements\nProcess Quality\nEvolution of the Process, Procedures & Work Instructions\nCost models for Future Clients\nService Components\nAutomations & Ai usage within the Process\nProvide Consulting Service for all the Process\n\nCore Responsibilities:\nOwnership of the end to end Knowledge & Content Management Product Process and Delivery\nProcess execution; regardless of shared or dedicated the PO owns the Process & therefore the execution across GD using base KPI’s & OKR’s\nProcess Quality; using Data & feedback to drive consistency & improvement\nTeam availability; creating a blended Time Zone model to deliver Globally ensuring both Data Sovereignty & Customer Intimacy\nTeam Skills; Evolving Team skills to embrace technology to both enhance the delivery but also navigate a continuously changing Technology landscape\nWIP & Backlog Management\nThird Party engagement\nCreate & Maintain Knowledge use impact strategies\nDevelop cross Service line working to reduce MTTR & increase First contact resolution\nIdentifying & removing waste both within shared & dedicated teams\nDeveloping a Proactive demand analysis culture\nDevelop robust relationships with other interlinked Service Management Processes e.g. Incident & Major Incident Management, Change Management\nDeveloping the creation of Knowledge & Content to be used by both Service Operations & End Customers through the use of Conversational Ai & Ai driven technology\nCurating Content using meta data for both text & video\nMaintaining & curating the central Knowledge & content store\nStay ahead of the technology hype curve\n\nCreation of the Knowledge & Content Handbook & Continual Learning detailing Service Ops Standards for Knowledge Management:\n Higher Business Awareness:Finance Management (Day to day)\nFinancial Impact assessments (Demand removal, Service Introduction)\nBusiness Impact assessments for change orders that effect the Team\nOperational Acceptance & Service Readiness\nMonitor, analyze, and report on the financial performance related to cost and value drivers.\nFinancially Accountable for P&L\nEffectiveness & Efficiencies - 10 % yoy\nAdditional opportunities for revenue\n\n Standard Service Management:Continuous Service Improvement / Kojo\nToolsets implementation (How they work and how to get the best out of them e.g Automation opportunities)\nRisk Identification, Management & Business Continuity\nContractual obligations conformance (non-SLA/KPI)\nContractual & Health metrics (SLA/KPI)\nSoW commitments and alignment\nStrategy and Vision\nClient facing Service Reviews (where applicable)\nSales/bid engagement\nService / Process Design (HLSD/CCNs approval etc.)\n\n Staff Management Related:Productivity\nPersonal Development of Team\nPeople Management\nRecruitment and selection\nTraining (mandatory and account driven)\nQuality Responsible\nPersonal Improvement Plans\nPerformance Reviews\nMentor developing future Team Members\n\n Statistical Analysis:Forecast Capacity & Scheduling (along with Skills matrix) FCS\nDemand Analysis\nKey KPI’s: MTTR, Response times, First Contact Resolution, Digital Resolution\nRealtime SLA monitoring\nEnsure compliance against KSVI\n\nAdditional area of activity:\nDeveloping the future role of SME’s as new tools and technology becomes available the role will change. Automation & new tools will remove multiple areas of current admin heavy tasks and therefore the roles will become focused on Business Health & Operational Health heavily focused on consistency, Customer Experience and outcome. The role will become more proactive and key skills in Customer Service will become critical to the success of the Service.\nRequirements:\nA minimum 2 years’ experience in an IT Leadership role\nProven track record in Service Delivery, Knowledge Management\nStrong business awareness & Customer Focus\nExperience in identifying and implementing continuous service improvement initiatives\nProven track record of resolving complex technical and non-technical issues, problem-solving and analytical skills.\nExceptional communication and interpersonal skills, with the ability to effectively interact with stakeholders at all levels of the organization.\nSignificant experience in managing and developing teams.\nAbility to work independently and as part of a team.\nStrong documentation and reporting skills.\nLanguage Level\nNative/Business Level English","description_format":"text","description_chars":7541,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Systems Integrators","High-Performance Computing"],"lifecycle":[{"event":"open","at":"2026-10-27T21:57:23Z"}],"visa":[],"liveness":{"score":84,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.84,"p_room":1,"age_days":2,"expected_fill_days":7,"reasons":["conf:3","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/fujitsu-knowledge-content-management-product-owner","json_url":"https://alion.io/job/fujitsu-knowledge-content-management-product-owner.json","meta":{"generated_at":"2026-10-30T09:08:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13111,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":896},"rest":"https://alion.io/mcp/rest/get_company?id=896"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffujitsu-knowledge-content-management-product-owner"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffujitsu-knowledge-content-management-product-owner"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffujitsu-knowledge-content-management-product-owner"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fujitsu-knowledge-content-management-product-owner\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffujitsu-knowledge-content-management-product-owner"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3362950}},{"tool":"search_jobs","arguments":{"company":"fujitsu.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3362950},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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