{"id":3883378,"url":"https://alion.io/job/fujitsu-l2l3-application-support-engineer-power-bi","title":"L2/L3 Application Support Engineer - Power BI","company":{"id":896,"name":"Fujitsu","domain":"fujitsu.com","url":"https://alion.io/company/fujitsu-poland-sp-z-o-o","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":9,"ghost_share":0,"stale_share":0,"repost_share":0.222,"time_to_fill_p50_days":12,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cebu City, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"CyberArk","optional":false},{"name":"Databricks","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"Least Privilege","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Power BI","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false},{"name":"SharePoint","optional":false},{"name":"Shift-Left Security","optional":false},{"name":"SQL","optional":false},{"name":"SSAS","optional":false},{"name":"Microsoft Fabric","optional":true}],"status":"live","first_seen_at":"2026-11-06T18:49:46Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-08T18:35:22Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"At Fujitsu, we've been driven to create a sustainable world through innovation since 1935. Today, we lead in digital transformation globally with our 130,000 employees across 50+ countries. We empower our diverse community to achieve greatness through career development and opportunities. Explore our internal positions and join us in shaping a brighter future. Thank you for being a part of Fujitsu. We look forward to growing together toward a brighter future.\n1. Position purpose\nProvide second- and third-level support for the Power BI service and Power BI Report Builder estate, covering operational, fleet, procurement, compliance, payroll and customer-facing reporting. The engineer keeps reports and semantic models available and current, resolves refresh, gateway and data issues, administers workspaces and security, and delivers report enhancements through change control.\n2. Key accountabilities\nIncident management and service restoration\nOwn assigned ServiceNow incidents through resolution: refresh failures, gateway and credential failures, expired certificates, broken data sources and report errors.\nDistinguish user navigation issues from data and model defects, and publish shift-left knowledge articles for common issues such as filters, bookmarks and access so the Service Desk can resolve them.\nTrace data defects to source (data warehouse, ADF pipelines, SharePoint lists, other sources) and coordinate fixes with the owning engineer.\nMonitoring and operational health\nMonitor scheduled refreshes, gateway health and capacity daily. Act on failures before business use.\nMaintain the gateway, credential and certificate expiry register, and renew before expiry.\nMake sure datasets, gateways and data sources are owned by service accounts, not named individuals.\nAdministration and service requests\nAdminister workspaces, apps, deployment pipelines, Premium/Fabric capacity settings, row-level security and sharing within delegated authority.\nFulfil authorised report access requests, preferring AD/Entra group-based and self-service models with an audit trail.\nSupport reports embedded in portals and intranet pages, including customer-facing reporting.\nChange, release and enhancement\nDesign, build, test and deploy minor enhancements to reports, semantic models (DAX, Power Query) and paginated reports through change control.\nSupport business-requested measures and visuals while keeping metric definitions agreed with business owners.\nTake delivered reporting from projects into BAU with documentation and ownership transfer.\nProblem management and knowledge\nRaise problem records for recurring refresh and data issues, and drive permanent fixes.\nMaintain the report catalogue (owner, source, refresh, RLS model), metric definitions, runbooks and knowledge articles. Keep PBIX and RDL source under version control.\nParticipate in knowledge transfer from the incumbent provider, demonstrate independent handling of common support scenarios, and transfer knowledge to new team members.\nSecurity and compliance\nUse privileged and production access only through the approved access process (e.g. CyberArk), on a least-privilege basis and for authorised tasks.\nNever record passwords, tokens or other secrets in tickets, email or documents. Store and hand over credentials only through the approved vault.\nHandle customer, employee and payroll personal information in line with the Privacy Act and Cleanaway data classification, including compliant incident records and escalation of potential data breaches.\nMaintain segregation of duties: perform data corrections, approvals and production changes only with documented business or change approval, and keep an audit trail.\n3. Role boundaries\nL2/L3 accountability\nOwn Power BI incidents, refresh and gateway operations, workspace and security administration, and minor report and model enhancements.\nRetain ServiceNow ownership while upstream data engineers fix source issues.\nOutside delegated authority\nUpstream data pipeline and data warehouse fixes, owned by the data warehouse and ADF/Databricks engineers.\nBusiness ownership of metric definitions, KPI targets and report audience decisions.\nTenant-wide Power BI/Fabric governance and licensing decisions owned by the platform owner.\n4. Skills and experience\nEssential\nDemonstrated enterprise production support and development experience with the Power BI service: datasets and semantic models, DAX, Power Query, on-premises data gateways, scheduled refresh and row-level security.\nPower BI Report Builder (paginated reports) and SQL skills against SQL Server and SSAS sources.\nWorkspace, app and capacity administration and access management with Entra ID groups.\nITIL-aligned incident, problem, change and request practice using ServiceNow or equivalent.\nClear communication with business report owners and executives.\nDesirable\nSSRS and SSAS (tabular) experience. Microsoft Fabric.\nEmbedding Power BI in SharePoint or external portals. Power Platform awareness.\nFleet, procurement or compliance reporting domain experience.\nPL-300 (Power BI Data Analyst), DP-600 (Fabric Analytics Engineer), ITIL 4 Foundation.\n5. Key relationships\nBusiness report owners (operations, fleet, procurement, finance, safety): Requirements, metric definitions, access approval and validation\nData warehouse and ADF/Databricks engineers: Upstream data issues and model dependencies\nSharePoint & Power Platform engineers: Embedded reports and SharePoint list data sources\nService Desk / L1: Intake, initial triage, shift-left knowledge articles and incident escalation\nTechnical Platform Owner / Principal Analyst: Platform priorities, risks, technical governance and acceptance\nChange and release management: CAB approval, controlled releases and production validation\nInfrastructure, DBA and Cyber Security teams: Servers, databases, privileged access, certificates and security approvals\n6. Performance measures\nIncident response and resolution against agreed service levels and business-critical processing windows.\nCompletion and effectiveness of proactive monitoring, exception detection and recovery.\nService request timeliness and first-time-right fulfilment.\nChanges delivered successfully through change control, without unplanned outage or rollback.\nReduction in repeat incidents through problem records, root cause analysis and permanent fixes.\nAccuracy and currency of runbooks, knowledge articles, ServiceNow resolution notes and operational documentation.\nStakeholder satisfaction and timely communication during incidents and changes.\nRefresh success rate. No outages caused by expired gateway credentials or certificates.\nShare of simple report issues resolved at L1 through shift-left knowledge articles.\n7. Transition readiness (by 21 December 2026)\nIndependence criteria Fujitsu must demonstrate before taking over from the incumbent provider. Remove this section after transition acceptance.\nResolve at least two refresh, gateway or credential failures unaided.\nDeliver at least one report or model enhancement end to end through change control before the Christmas change freeze.\nOwnership of datasets, gateways and data sources transferred from incumbent named accounts. Gateway, credential and certificate expiry register handed over.\nReport catalogue and a knowledge article for each request type in place. Two monthly reporting cycles delivered on time.\nIncident SLAs met for four consecutive weeks.\n8. Working arrangements and cross-cover\nProvide coverage of Australian business hours (AEST/AEDT) through agreed shift patterns, including the Australian morning window. Participate in a rostered on-call arrangement outside business hours, including weekends, for incidents and business-critical processing windows (e.g. morning operational reporting and month-end), and in planned after-hours changes and maintenance. All operational activities must follow approved procedures, access controls, Cleanaway change governance and delegated authority.\nCross-cover: Primary cover is provided by the data warehouse engineer, who must be able to handle refresh, gateway and access tasks from runbooks. The Power BI engineer provides secondary cover for SSRS reporting. Power BI support has historically depended on a single engineer, so a trained backup is mandatory.\nAt Fujitsu, we are committed to an inclusive recruitment process that values the diverse backgrounds and experiences of all applicants. We believe that hiring people from a wide variety of backgrounds makes us stronger, not because it's the right thing to do, but because it allows us to draw on a wider range of perspectives and life experiences.","description_format":"text","description_chars":8645,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Systems Integrators","High-Performance Computing"],"lifecycle":[{"event":"open","at":"2026-11-06T18:49:46Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.898,"p_room":1,"age_days":2,"expected_fill_days":12,"reasons":["conf:11","velocity","win:early","comp:brand"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/fujitsu-l2l3-application-support-engineer-power-bi","json_url":"https://alion.io/job/fujitsu-l2l3-application-support-engineer-power-bi.json","meta":{"generated_at":"2026-11-09T14:58:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20874,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":896},"rest":"https://alion.io/mcp/rest/get_company?id=896"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffujitsu-l2l3-application-support-engineer-power-bi"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffujitsu-l2l3-application-support-engineer-power-bi"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffujitsu-l2l3-application-support-engineer-power-bi"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fujitsu-l2l3-application-support-engineer-power-bi\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffujitsu-l2l3-application-support-engineer-power-bi"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3883378}},{"tool":"search_jobs","arguments":{"company":"fujitsu.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3883378},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}