{"id":2120306,"url":"https://alion.io/job/fujitsu-noc-frontline-engineer","title":"NOC Frontline Engineer","company":{"id":896,"name":"Fujitsu","domain":"fujitsu.com","url":"https://alion.io/company/fujitsu-poland-sp-z-o-o","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Networking","role_family":"Networking","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Costa Rica"],"countries":["CR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":19500,"max_usd":52000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":157},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"BGP","optional":false},{"name":"ITIL","optional":false},{"name":"MPLS","optional":false},{"name":"OSPF","optional":false}],"status":"live","first_seen_at":"2026-10-08T23:55:13Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-12T00:20:00Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"NOC Frontline Engineer\nDescription for Internal Candidates\nJob Description\nFujitsu Service Operations & Maintenance is seeking a Network Operations Center (NOC) frontline engineer with experience in multivendor network management solutions. The selected candidate must have knowledge of monitoring and isolating faults and notifying the customers of events and tickets. This includes both responding to automated events and incidents generated by monitoring tools as well as creating manual tickets based on observations and/or customer requests. The NOC engineer will have professional communication skills, working with customers and management on a daily basis. This position is for a level 1-2 engineer, and the candidate should be flexible for any or all shifts, including off shifts and weekends, although we will check with their preference.\nAccountabilities\nMonitoring alarms and tickets from network devices, ranging from Layer 1 transport (DWDM, SONET) to Layer 2/Layer 3 (routing/switching, IP, MPLS) in a multi-vendor and multi-customer environment\nCall service provider or customer or vendor for ticket escalation.\nWork with multi-vendor platforms and associated management tools and EMS/NMS systems, including Fujitsu, Cisco, Juniper, and Nokia hardware and software.\nPrioritization, classification and escalation of incidents according to Standard Operating Procedures\nCommunicate critical information to management, users, and customers, as necessary\nEnsure Service Level Agreements are maintained\nThe position will require shift-work to support the customer requirements for 7x24x365 support\nQualifications\nRequired\nMinimum 2 years’ experience in network communications field, preferably troubleshooting layer 1, layer 2 networks \nKnowledge or Experience in 24/7 NOC or Operations environment \nBasic knowledge in IP protocols (OSPF, BGP, IS-IS), MPLS, Ethernet, Routing, and Switching \nKnowledge of telecommunication technologies (SONET, DWDM, OTN) \nStrong communication ability, both verbal and written \nDevelop and follow detailed work instructions and processes \nAbility to be responsive and successfully deal with multiple tasks while under pressure \nStrong analytical and problem-solving skills \nStrong interpersonal skills and experience working with cross-functional teams \nDesired\nAssociates/Bachelor’s Degree in a related field \nFujitsu, Juniper, Cisco, Nokia vendor experience \nSD-WAN, WAP, firewall, router \nIndustry Certifications (CCNA, JNCIA, NRS1,etc) \nITIL V4 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