{"id":2889278,"url":"https://alion.io/job/fujitsu-operations-manager","title":"Operations Manager","company":{"id":896,"name":"Fujitsu","domain":"fujitsu.com","url":"https://alion.io/company/fujitsu-poland-sp-z-o-o","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":6,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":6,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Management","role_family":"Management","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":58000,"max_usd":109000,"period":"year","method":"role_country_seniority_unknown","sample_n":80},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"Service Desk","optional":false}],"status":"live","first_seen_at":"2026-10-20T01:18:26Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-24T04:35:20Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"We Are Fujitsu\nWe use technology to make happier lives. We are a global leader in technology and business solutions that transform organizations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.\n\nAbout the opportunity\n We are looking for an experienced Operations Manager to lead the day-to-day operational delivery of our services across secure Defence environments.\nIn this pivotal role, you will oversee service performance, operational readiness and customer outcomes, helping to ensure that critical ICT services remain stable, responsive and aligned with Defence operational priorities. You will be a key operational interface between Fujitsu delivery teams and Defence stakeholders.\nOperating within a matrixed delivery model, you will bring together technical teams, service-management functions and customer stakeholders to resolve operational issues, manage competing priorities and deliver practical service improvements.\nAbout the role\n Your responsibilities will include:\nOverseeing the daily operational delivery of services across secure Defence environments.\nMaintaining end-to-end accountability for service performance, stability, availability and operational readiness.\nManaging service-health indicators, service levels and operational performance measures.\nIdentifying emerging risks, degraded performance and recurring issues, then coordinating appropriate mitigation and recovery actions.\nProviding operational leadership during high-priority incidents, including escalation, coordination and stakeholder communication.\nSupporting disciplined incident, problem, change, request and release-management practices.\nDriving root-cause analysis, corrective actions and lessons learned to reduce repeat incidents and operational risk.\nCoordinating service desk, infrastructure, application, security, engineering and service-management teams.\nBalancing operational demand according to mission impact, service risk, contractual obligations and available capacity.\nProviding clear operational reporting covering service health, incidents, risks, dependencies, actions and improvement activity.\nLeading improvements to service delivery, operational controls, processes and ways of working.\n\nAbout you\n You are an experienced ICT operations or service-delivery professional who can lead through influence, bring structure to complex operational environments and coordinate outcomes across multidisciplinary teams.\nEssential experience\n You will bring:\nSignificant experience in ICT operations, service delivery or managed services within a complex, secure or high-availability environment.\nExperience supporting Defence, Federal Government or another highly regulated customer.\nStrong stakeholder-management and communication skills, including experience engaging directly with Defence-facing stakeholders.\nStrong knowledge of IT service management and ITIL-aligned incident, problem, change, request and service-level practices.\nExperience coordinating multidisciplinary or geographically dispersed teams within a matrixed operating model.\nExperience acting as an escalation point for complex service, delivery and customer issues.\nThe ability to influence outcomes without direct authority and coordinate resources across multiple technical and service functions.\nStrong analytical capability, including the ability to use service-performance and operational-risk information to manage competing priorities.\nThe ability to work across Anzac Park West and Headquarters Joint Operations Command in line with operational and stakeholder requirements.\nDesirable experience\n Experience in one or more of the following areas would be highly regarded:\nDeployed, command-and-control, information-management or mission-critical ICT services enviroments.\nSecure or operational Defence ICT environments involving dispersed stakeholders and site-based constraints.\nCoordination of application sustainment, infrastructure operations and service-management functions.\nFederated or multi-provider delivery models.\nService reporting, operational governance, risk management and continuous improvement.\nBuilding effective relationships and influencing senior stakeholders within complex organisational environments.\n\nQualifications and security requirements\n\nTo be considered for this opportunity, you will need:\nEligibility to obtain and maintain an Australian Government security clearance at a minimum NV1 level, with a higher clearance where required.\nWhy Fujitsu?\nWe are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity, and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.\n We put people first. We believe in the power of diversity to drive innovation and our AWEI (Australian Workplace Equality Index) Platinum Employer status, and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.\nWe offer tailored career paths across our global organization to support your professional and personal growth.\nOur customers trust us. We have an excellent reputation across the region and globally.\nBest in-class reward and recognition programs flexible work, volunteering leave, and more.\nWe live our values of aspiration, trust, and empathy, all day, every day.\nCommitment to Diversity, Equity and Inclusion\nAs an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. In line with our diversity, equity, and inclusion strategy, we highly welcome applications from women and gender-diverse people; Aboriginal and Torres Strait Islander people; Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; veterans, Australian Defence Force (ADF) and emergency responders. Transgender and gender-diverse applicants can request a copy of our Frequently Asked Questions to assist with the recruitment journey.\nIf you don't tick every box in this job description, please don't rule yourself out. Research suggests that underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes so if this resonates with you, then please apply. For more information, please email .\nSearch Firm Representatives - PLEASE READ:\nFujitsu does not accept unsolicited assistance from search firms for employment opportunities. All CVs or resumes submitted by search firms to any employee at our company without a valid written agreement in place for this position will be considered the sole property of our company. No fee will be paid if a candidate is hired by Fujitsu due to an agency referral where no existing agreement is in place with the Fujitsu Talent Acquisition Team. Where agency agreements are in place, introductions must be through engagement by the Fujitsu Talent Acquisition Team.\nFor Security Cleared Roles- PLEASE NOTE:\nDue to the inherent requirements of the role, candidates must be Australian Citizens and hold an Australian Federal Government Security Clearance. The role will or will likely involve access to controlled technology and must satisfy additional restrictions and requirements as a consequence of the International Traffic in Arms Regulations and the Export Administration Regulations. As a consequence of these restrictions and requirements, applicants may be adversely impacted if they are not Australian citizens, are dual nationals, hold citizenship from proscribed countries, or are not of Australian national origin. Please refer to Discrimination (Fujitsu Australia Limited) Exemption 2017 (No 1) Notifiable instrument NI2020-672 (ACT).","description_format":"text","description_chars":8045,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Flexible schedule"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Systems Integrators","High-Performance Computing"],"lifecycle":[{"event":"open","at":"2026-10-20T01:18:26Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker, Senior or Specialist Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker; Global Business Mobility: Senior or Specialist Worker","cap_exempt":false,"checked_at":"2026-10-24T06:24:00+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":67,"band":"ok","label":"Likely open","p_open":1,"p_active":0.746,"p_room":0.9,"age_days":4,"expected_fill_days":6,"reasons":["conf:1","velocity","win:mid","comp:brand"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/fujitsu-operations-manager","json_url":"https://alion.io/job/fujitsu-operations-manager.json","meta":{"generated_at":"2026-10-25T02:06:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3187,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":896},"rest":"https://alion.io/mcp/rest/get_company?id=896"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffujitsu-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffujitsu-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffujitsu-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fujitsu-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffujitsu-operations-manager"}]}