{"id":2121433,"url":"https://alion.io/job/fujitsu-senior-ai-automation-architect","title":"Senior AI Automation Architect","company":{"id":896,"name":"Fujitsu","domain":"fujitsu.com","url":"https://alion.io/company/fujitsu-poland-sp-z-o-o","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":7,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":7,"computed_at":"2026-10-29T05:49:05Z"}},"role":"AI/ML","role_family":"AI/ML","seniority":"staff","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Canada"],"countries":["CA"],"hiring_countries":["CA"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":87000,"max_usd":177000,"period":"year","method":"role_seniority_country_cell","sample_n":26},"experience_years_min":20,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"AIOps","optional":false},{"name":"CI/CD","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Machine Learning","optional":false},{"name":"Self-Healing","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false}],"status":"closed","first_seen_at":"2026-10-08T23:55:13Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-29T21:32:34Z","board_verified":false,"closed_at":"2026-10-29T21:32:34Z","days_open":20,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":20},"description":"At Fujitsu, we're on a mission to create a more sustainable world by building trust in society through innovation. Since our inception in Japan in 1935, Fujitsu has consistently been at the forefront of technological advancement. Today, we stand as a global leader in digital transformation, dedicated to reshaping businesses and society in the digital age.\nWhat truly sets us apart is our family of nearly 130,000 dedicated employees that spans over 50 countries, forming a diverse and dynamic community. We are committed to helping our employees grow and develop their careers. We believe that everyone has the potential to achieve great things, and we are dedicated to providing the resources and opportunities that our employees need to succeed.\nWe invite you to take the next step in your career journey and apply. Thank you for being a part of Fujitsu. We look forward to growing together toward a brighter future.\nSenior AI & Automation Architect\nWe are seeking an experienced AI & Automation Architect to lead the adoption and practical application of artificial intelligence, intelligent automation, and predictive technologies across our Application Management Services (AMS), Application Development Services (ADS), Service Desk, and End-User/Deskside Support environments.\nThis is a senior, hands-on technology leadership role for an individual who has demonstrated real-world experience designing, implementing, and operationalizing AI and automation solutions within complex enterprise IT environments.\nThe successful candidate will work across multiple technology and delivery teams to help identify opportunities where AI, machine learning, intelligent automation, analytics, and orchestration can improve the efficiency, quality, reliability, and cost-effectiveness of IT services. The role will combine strategic advisory responsibilities with hands-on technical delivery.\nA key focus of this position will be moving IT operations from a primarily reactive model toward a predictive and proactive operating model using data, AI, automation, and observability to identify potential issues before they impact users or business services and, where appropriate, automatically take corrective action without requiring human intervention.\nThe successful candidate will establish best practices and standard approaches, coach and mentor multiple technical teams, help develop AI and automation roadmaps, and actively participate in the design and implementation of solutions.\nThis individual must be comfortable working with technical teams, business stakeholders, clients, architects, project managers, business analysts, developers, service desk personnel, and IT operations teams. Strong communication, consulting, facilitation, and relationship-building skills are essential.\nSuccess in this role will be measured not simply by the number of AI initiatives launched, but by measurable improvements in IT service delivery and business outcomes.\nKey Objectives of the Role\nA major focus will be identifying opportunities to predict future operational events and automatically take action before human intervention is required. The goal is to create increasingly autonomous IT services that can detect emerging problems, determine the appropriate response, execute corrective actions, and verify that the issue has been resolved.\nEstablish and promote enterprise-level AI and automation strategies, standards, patterns, and best practices across Application Management, Application Development, Service Desk, and End-User Computing services.\n\nIdentify and evaluate opportunities where AI and automation can improve service delivery, reduce operational effort, increase quality, reduce costs, and improve the end-user experience.\n\nHelp teams transition from reactive incident resolution to predictive, proactive, and self-healing operations.\n\nGuide teams in determining where AI is appropriate and where traditional automation, orchestration, analytics, or process improvement may be more effective.\n\nDevelop repeatable approaches and reference architectures that can be adopted across multiple teams and clients.\n\nProvide hands-on technical support to teams implementing AI and automation solutions.\n\nCoach architects, developers, analysts, project managers, operations teams, and other technical resources on practical AI and automation capabilities.\n\nAssist in evaluating emerging AI technologies and determining their practical applicability within enterprise IT.\n\nDemonstrate measurable business and operational value from AI and automation initiatives.\n\nKey Responsibilities\nThe successful candidate will be expected to roll up their sleeves and work directly with delivery teams. The individual should be capable of demonstrating solutions, not simply recommending that others build them.\nCoaching, mentoring and enablement acting as a trusted technical advisor and coach to multiple delivery teams.\n\nDevelop and maintain an AI and Automation strategy for IT service delivery and application services, including standard architectures, design patterns, frameworks, and implementation approaches for AI and automation.\n\nAssess emerging technologies including generative AI, machine learning, predictive analytics, AI agents, intelligent automation, AIOps, process automation, orchestration, and natural language interfaces.\n\nHelp establish appropriate AI governance and controls to ensure AI and automation solutions are secure, responsible, reliable, and supportable, considering data privacy, security, confidentiality, and access controls.\n\nWork with delivery teams and clients to identify, assess, prioritize, and develop AI and automation use cases. This may include facilitating discovery workshops and analyzing existing processes to identify repetitive, manual, error-prone, or high-volume activities.\n\nHelp teams move promising concepts from ideation and proof-of-concept through production implementation. Provide technical leadership and hands-on assistance in applying AI and automation to application operations and support.\n\nDesigning and developing prototypes and proof-of-concepts and developing integrations between AI platforms and enterprise systems.\n\nSupport Application Management Services (AMS) Teams with the following:\n\nAI-based detection of application anomalies and emerging issues.\n\nPredictive identification of incidents before they become service-impacting events including identification of recurring incidents and opportunities for permanent remediation.\n\nAutomated correlation of application, infrastructure, and operational events.\n\nAI-assisted root-cause analysis.\n\nAutomated remediation and self-healing for known failure conditions.\n\nPredictive identification of capacity, performance, or availability concerns.\n\nIntelligent Incident and Problem Management including automated incident classification and prioritization. Intelligent matching of incidents to historical incidents, known errors, knowledge articles, and potential solutions.\n\nAI-assisted problem identification and trend analysis.\n\nAutomated generation of incident summaries and technical documentation.\n\nAI-assisted creation and maintenance of technical documentation.\n\nIdentification of opportunities to eliminate recurring manual support activities.\n\nCI/CD and DevSecOps Automation including AI-assisted code quality and security analysis and automated deployment validation.\n\nSupport Application Development Services (ADS) Project Teams with the following:\n\nAI assistance for requirements analysis and refinement to support Business Analysts in analyzing requirements, creating user stories, identifying gaps, and generating acceptance criteria.\n\nAI assistance for developers in code generation, code review, refactoring, documentation, and troubleshooting.\n\nAI-assisted technical design and architecture analysis.\n\nAutomated generation and maintenance of technical documentation.\n\nAI Support for Project Managers for AI-assisted project scheduling, tracking, status reporting, predictive identification of schedule and delivery risks, automated meeting summarization, action tracking, and follow-up.\n\nAutomated test case generation including automated regression testing, automated analysis of test failures.\n\nSupport Service Desk Team with the following:\n\nThe objective is to allow Service Desk personnel to spend less time performing repetitive activities and more time addressing complex issues and improving the customer experience.\n\nIntelligent Ticket Management including automatic classification and categorization of tickets, intelligent ticket routing to the appropriate resolver group, automated prioritization based on business impact and historical patterns and identification of duplicate or related incidents.\n\nPredictive identification of incidents likely to escalate or breach service levels.\n\nAI Assistance for Service Desk Agents with real-time troubleshooting assistance, AI-powered recommendations for possible resolutions, automated identification of relevant knowledge articles, intelligent matching of current incidents to historical incidents and successful resolutions.\n\nAI-assisted interaction with users to gather required troubleshooting information.\n\nAutomated creation of incident summaries and resolution documentation.\n\nAutomating fulfillment of standard requests including automated password/account-related workflows where appropriate.\n\nAutomated execution of approved remediation procedures.\n\nSupport Desktop Provisioning and End-User Computing Team with the following:\n\nAutomatic classification, routing and reconciliation of tickets\n\nPredictive Device Management for identification of devices at risk of failure or devices requiring remediation.\n\nIdentification of devices approaching replacement or refresh requirements.\n\nPredicting future hardware inventory requirements to support optimizing inventory levels.\n\nIdentifying excess or underutilized equipment and improving allocation of available devices.\n\nBilling validation through automated analysis, leased device optimization and cost forecasting.\n\nAnalysis of lease utilization and upcoming expirations.\n\nIdentification of security anomalies including automated risk scoring and automated containment recommendations.\n\nSkills and Experience\n20+ years of overall Information Technology experience.\n\nSignificant experience in enterprise IT environments.\n\nDemonstrated hands-on experience implementing AI, automation, intelligent automation, AIOps, machine learning, generative AI, or related technologies.\n\nDemonstrated experience applying AI and automation to application development, application operations, IT service management, or enterprise technology operations.\n\nExperience working across multiple technology teams and complex enterprise environments.\n\nExperience providing technical leadership, coaching, mentoring, and architecture guidance.\n\nExperience developing roadmaps, business cases, and solution recommendations.\n\nExperience with ServiceNow or comparable ITSM platforms.\n\nExperience with CI/CD and DevOps tooling.\n\nExperience with desktop provisioning and endpoint management.\n\nExperience with Service Desk operations.\n\nExperience with application modernization and legacy transformation.\n\nStrong understanding of how technology operates within complex enterprise environments.\n\nStrong problem-solving and troubleshooting skills.\n\nAbility to work effectively with developers, architects, analysts, infrastructure engineers, and operations teams.\n\nExperience understanding client business and operational challenges and translating business problems into technology opportunities.\n\nExcellent written and verbal communication skills including strong interpersonal and relationship-building skills.\n\nStrong client-facing and presentation skills.\n\nExperience facilitating workshops and discovery sessions.\n\nAbility to communicate complex technical concepts in simple business terms.\n\nComfortable working with multiple teams with varying levels of technical maturity.\n\nAbil...","description_format":"text","description_chars":14598,"description_truncated":true,"requirements":{"experience_years_min":20,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Systems Integrators","High-Performance Computing"],"lifecycle":[{"event":"open","at":"2026-10-08T23:55:13Z"},{"event":"close","at":"2026-10-29T21:32:34Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings 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