{"id":4001999,"url":"https://alion.io/job/fujitsu-service-desk-analyst-2","title":"Service Desk Analyst","company":{"id":896,"name":"Fujitsu","domain":"fujitsu.com","url":"https://alion.io/company/fujitsu-poland-sp-z-o-o","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":9,"ghost_share":0,"stale_share":0,"repost_share":0.222,"time_to_fill_p50_days":13,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Sydney, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"ITIL","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"Service Desk","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-10T03:58:32Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-10T10:11:33Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"We Are Fujitsu\nWe use technology to make happier lives. We are a global leader in technology and business solutions that transform organizations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.\nAbout the role\nRole: Service Desk Analyst\nLocation: Sydney, Australia (On-site / hybrid)\nWe are seeking a motivated and customer-focused Service Desk Analyst to join our team based Sydney.\nAs a Service Desk Analyst, you will provide a high-quality single point of contact for Fujitsu's customers, supporting users with technical incidents, queries and service requests through to successful resolution and closure.\nThis is a hands-on support role where you will troubleshoot hardware, software and access issues, provide Level 1 and Level 2 support, and ensure customers receive timely and professional assistance.\nThis role operates within a rotating 24/7 roster, including scheduled day, evening, overnight, weekend and public holiday coverage. Candidates must be comfortable and available to work across the full rotating roster.\nAustralian Citizenship is mandatory for this position.\nAbout you\nYou are a customer-focused problem solver who enjoys helping people and working through technical challenges. You communicate confidently with both technical and non-technical users and are comfortable working in a fast-paced Service Desk environment.\nYou will bring:\nAt least 12 months' experience in a Help Desk, Service Desk, IT support or customer service environment\nStrong customer service skills with the ability to demonstrate empathy and professionalism\nGood written and verbal communication skills\nThe ability to explain technical concepts clearly to non-technical users\nExperience logging, managing, escalating and following up incidents and service requests\nHardware and software troubleshooting capability\nGood time management, reliability and attention to detail\nAn understanding of ITIL principles and Service Desk processes\nThe ability and flexibility to work within a 24/7 rotating roster, including days, evenings, overnight shifts, weekends and public holidays\nResponsibilities and Accountabilities\nAs part of the Service Desk team, you will:\nProvide Level 1 and Level 2 support for incidents and service requests\nRespond to requests for technical assistance via phone, email, self-service and other support channels\nDiagnose and resolve hardware, software, application and access issues\nProvide remote technical support and troubleshooting\nLog, categorise, prioritise, track and manage incidents and service requests through the ticketing system\nWork towards resolving issues at first contact wherever possible\nEscalate incidents to appropriate resolver groups or third-party providers when required\nMaintain regular communication with users throughout the resolution process\nAdminister user and domain accounts through Active Directory\nSupport user access to applications, network drives, email accounts, printers and other business systems\nSupport desktops, laptops, printers, telephones and other hardware peripherals\nAssist users with Microsoft applications and other business systems\nMeet agreed service levels and ensure incidents and requests are accurately documented and closed\nDeliver a consistently high level of customer service\nRequirements and Experience\nExperience or knowledge across the following would be highly regarded:\nMicrosoft Office 365\nMicrosoft Windows 10/11\nMicrosoft Outlook / Exchange\nActive Directory\nCitrix environments\nLAN/WAN networking\nRemote access technologies\nDesktop and laptop hardware troubleshooting\nUser access and account administration\nITIL-based incident and service request management\nWhy Fujitsu?\nWe are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity, and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.\nWe put people first. We believe in the power of diversity to drive innovation and our AWEI (Australian Workplace Equality Index) Platinum Employer status, and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.\nWe offer tailored career paths across our global organization to support your professional and personal growth.\nOur customers trust us. We have an excellent reputation across the region and globally.\nBest in-class reward and recognition programs flexible work, volunteering leave, and more.\nWe live our values of aspiration, trust, and empathy, all day, every day.\nCommitment to Diversity, Equity and Inclusion\nAs an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. In line with our diversity, equity, and inclusion strategy, we highly welcome applications from women and gender-diverse people; Aboriginal and Torres Strait Islander people; Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; veterans, Australian Defence Force (ADF) and emergency responders. Transgender and gender-diverse applicants can request a copy of our Frequently Asked Questions to assist with the recruitment journey.\nIf you don't tick every box in this job description, please don't rule yourself out. Research suggests that underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes so if this resonates with you, then please apply. For more information, please email .\nSearch Firm Representatives - PLEASE READ:\nFujitsu does not accept unsolicited assistance from search firms for employment opportunities. All CVs or resumes submitted by search firms to any employee at our company without a valid written agreement in place for this position will be considered the sole property of our company. No fee will be paid if a candidate is hired by Fujitsu due to an agency referral where no existing agreement is in place with the Fujitsu Talent Acquisition Team. Where agency agreements are in place, introductions must be through engagement by the Fujitsu Talent Acquisition Team.","description_format":"text","description_chars":6452,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Flexible schedule"],"hiring_locations":[{"name":"Australia","iso":"AU","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Systems Integrators","High-Performance Computing"],"lifecycle":[{"event":"open","at":"2026-11-10T03:58:32Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":13,"reasons":["conf:2","velocity","win:early","comp:brand"],"computed_at":"2026-11-10T06:52:35Z"},"pay":null,"html_url":"https://alion.io/job/fujitsu-service-desk-analyst-2","json_url":"https://alion.io/job/fujitsu-service-desk-analyst-2.json","meta":{"generated_at":"2026-11-10T12:12:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28340,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":896},"rest":"https://alion.io/mcp/rest/get_company?id=896"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffujitsu-service-desk-analyst-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffujitsu-service-desk-analyst-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffujitsu-service-desk-analyst-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fujitsu-service-desk-analyst-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffujitsu-service-desk-analyst-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4001999}},{"tool":"search_jobs","arguments":{"company":"fujitsu.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4001999},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}