ServiceNow Presales Solution Architect

At Fujitsu, our purpose is to make the world more sustainable by building trust in society through innovation. Founded in Japan in 1935, Fujitsu has been a pioneer in technology and innovation for decades. Today, as a world-leading digital transformation partner, we are committed to transforming business and society in the digital age.

With approximately 130,000 employees across over 50 countries, Fujitsu offers a broad range of products, services, and solutions. We collaborate with our customers to co-create solutions that drive enterprise-wide digitalization while actively working to address social issues and contribute to the United Nations Sustainable Development Goals (SDGs).

ServiceNow Presales Architect / Senior Consultant

Level: FJ12

Experience: 10+ years

Location: Flexible, with travel as required

Experience

10+ years in IT, including strong ServiceNow consulting, process design, solutioning, and presales experience

Primary focus

Platform architecture, integration, security, data, automation, technical estimation, and end-to-end presales, service design, and value realization

Key domains

ITSM, ITOM, SPM/ITBM, CSM, HRSD, SecOps, GRC, Asset Management, and Enterprise Service Management as relevant

Job Summary

Lead the end-to-end solutioning of ServiceNow opportunities-from client discovery and solution design through estimation, proposal, bid defence, and transition to delivery. The role converts business and service-management needs into a practical platform roadmap, implementation approach, managed-services model, and measurable value case.

Key Responsibilities

• Lead qualification, discovery workshops, solution design, estimation, proposal development, demonstrations, bid defence, and delivery handover.
• Assess client processes, platform maturity, pain points, governance, data readiness, user experience, and transformation priorities.
• Design fit-for-purpose solutions across ITSM, ITOM, SPM, CSM, HRSD, SecOps, GRC, Asset Management, and Enterprise Service Management.
• Translate requirements into process designs, user journeys, platform capabilities, integrations, scope, roadmap, and operating model.
• Define assumptions, dependencies, risks, responsibilities, effort, team structure, commercials, and delivery approach.
• Create RFP responses, statements of work, solution narratives, estimates, benefit cases, and executive presentations.
• Work with technical, delivery, commercial, partner, and client teams to ensure the solution is scalable, secure, commercially sound, and delivery-ready.
• Develop reusable propositions, estimation models, workshop assets, and industry-specific ServiceNow solutions.

Presales & Solution Expertise

• Strong IT service management process design experience and practical knowledge of ITIL-aligned operating models.
• Deep functional knowledge of ITSM, ITOM, and Strategic Portfolio Management / ITBM, with broader awareness of adjacent ServiceNow workflows.
• Strong experience with ServiceNow implementation, development, upgrades, maintenance, platform administration, and technical architecture.
• Hands-on knowledge of ServiceNow scripting and configuration, including JavaScript, Glide APIs, client and server-side components, security rules, flows, notifications, import sets, and custom applications.
• Deep integration knowledge covering REST, SOAP/WSDL, JSON, MID Server, Integration Hub, authentication patterns, error handling, monitoring, and integration support.
• Experience defining service catalogs, request models, CMDB governance, service mapping outcomes, asset processes, metrics, SLAs, dashboards, reporting, and Performance Analytics requirements.
• Understanding platform implementation lifecycle, upgrades, release governance, testing, training, organizational change, adoption, and managed-service operations.
• Proven experience estimating functional scope and identifying cost drivers, risks, dependencies, exclusions, and conditions required for a credible commercial model.

Qualifications / Certifications

• Bachelor's degree in business, Engineering, Computer Science, Information Systems, or a related discipline; equivalent relevant experience may be considered.
• 10+ years of IT experience with significant ServiceNow consulting, process transformation, solutioning, or presales responsibility.
• 5+ years of IT service management process design experience and strong exposure to ServiceNow implementations or transformations.
• ServiceNow Certified System Administrator preferred; one or more relevant Certified Implementation Specialist credentials strongly preferred.
• ITIL certification is strongly preferred; process, architecture, agile, project, change-management, or business-analysis certification is advantageous.
• Experience in at least 2-3 end-to-end ServiceNow implementation or major transformation and multiple complex presales pursuits is preferred.

SOFT SKILLS & SUCCESS MEASURES

• Excellent written, oral, presentation, facilitation, and executive stakeholder-management skills.
• Strong analytical, troubleshooting, estimation, decision-making, and structured problem-solving capability.
• Quality-oriented mindset with disciplined production of proposals, architectures, estimates, assumptions, and delivery-ready artifacts.
• Collaborative team players who can mobilize matrix teams, manage competing priorities, and work effectively across cultures and time zones.

At Fujitsu, we are committed to an inclusive recruitment process that values the diverse backgrounds and experiences of all applicants. We believe that hiring people from a wide variety of backgrounds makes us stronger, not because it's the right thing to do, but because it allows us to draw on a wider range of perspectives and life experiences.