{"id":2120741,"url":"https://alion.io/job/fujitsu-servicenow-presales-solution-architect","title":"ServiceNow Presales Solution Architect","company":{"id":896,"name":"Fujitsu","domain":"fujitsu.com","url":"https://alion.io/company/fujitsu-poland-sp-z-o-o","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":3,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":5,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Solutions","role_family":"Solutions","seniority":"staff","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":30000,"max_usd":52000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":33},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"JavaScript","optional":false},{"name":"Rest API","optional":false},{"name":"ServiceNow","optional":false},{"name":"SOAP","optional":false}],"status":"live","first_seen_at":"2026-10-08T23:55:13Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-18T13:47:36Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"At Fujitsu, our purpose is to make the world more sustainable by building trust in society through innovation. Founded in Japan in 1935, Fujitsu has been a pioneer in technology and innovation for decades. Today, as a world-leading digital transformation partner, we are committed to transforming business and society in the digital age.\nWith approximately 130,000 employees across over 50 countries, Fujitsu offers a broad range of products, services, and solutions. We collaborate with our customers to co-create solutions that drive enterprise-wide digitalization while actively working to address social issues and contribute to the United Nations Sustainable Development Goals (SDGs).\nJob Summary\nLead the end-to-end solutioning of ServiceNow opportunities-from client discovery and solution design through estimation, proposal, bid defence, and transition to delivery. The role converts business and service-management needs into a practical platform roadmap, implementation approach, managed-services model, and measurable value case.\nKey Responsibilities\nLead qualification, discovery workshops, solution design, estimation, proposal development, demonstrations, bid defence, and delivery handover.\nAssess client processes, platform maturity, pain points, governance, data readiness, user experience, and transformation priorities.\nDesign fit-for-purpose solutions across ITSM, ITOM, SPM, CSM, HRSD, SecOps, GRC, Asset Management, and Enterprise Service Management.\nTranslate requirements into process designs, user journeys, platform capabilities, integrations, scope, roadmap, and operating model.\nDefine assumptions, dependencies, risks, responsibilities, effort, team structure, commercials, and delivery approach.\nCreate RFP responses, statements of work, solution narratives, estimates, benefit cases, and executive presentations.\nWork with technical, delivery, commercial, partner, and client teams to ensure the solution is scalable, secure, commercially sound, and delivery-ready.\nDevelop reusable propositions, estimation models, workshop assets, and industry-specific ServiceNow solutions.\nPresales & Solution Expertise\nStrong IT service management process design experience and practical knowledge of ITIL-aligned operating models.\nDeep functional knowledge of ITSM, ITOM, and Strategic Portfolio Management / ITBM, with broader awareness of adjacent ServiceNow workflows.\nStrong experience with ServiceNow implementation, development, upgrades, maintenance, platform administration, and technical architecture.\nHands-on knowledge of ServiceNow scripting and configuration, including JavaScript, Glide APIs, client and server-side components, security rules, flows, notifications, import sets, and custom applications.\nDeep integration knowledge covering REST, SOAP/WSDL, JSON, MID Server, Integration Hub, authentication patterns, error handling, monitoring, and integration support.\nExperience defining service catalogs, request models, CMDB governance, service mapping outcomes, asset processes, metrics, SLAs, dashboards, reporting, and Performance Analytics requirements.\nUnderstanding platform implementation lifecycle, upgrades, release governance, testing, training, organizational change, adoption, and managed-service operations.\nProven experience estimating functional scope and identifying cost drivers, risks, dependencies, exclusions, and conditions required for a credible commercial model.\nQualifications / Certifications\nBachelor's degree in business, Engineering, Computer Science, Information Systems, or a related discipline; equivalent relevant experience may be considered.\n10+ years of IT experience with significant ServiceNow consulting, process transformation, solutioning, or presales responsibility.\n5+ years of IT service management process design experience and strong exposure to ServiceNow implementations or transformations.\nServiceNow Certified System Administrator preferred; one or more relevant Certified Implementation Specialist credentials strongly preferred.\nITIL certification is strongly preferred; process, architecture, agile, project, change-management, or business-analysis certification is advantageous.\nExperience in at least 2-3 end-to-end ServiceNow implementation or major transformation and multiple complex presales pursuits is preferred.\nSOFT SKILLS & SUCCESS MEASURES\nExcellent written, oral, presentation, facilitation, and executive stakeholder-management skills.\nStrong analytical, troubleshooting, estimation, decision-making, and structured problem-solving capability.\nQuality-oriented mindset with disciplined production of proposals, architectures, estimates, assumptions, and delivery-ready artifacts.\nCollaborative team players who can mobilize matrix teams, manage competing priorities, and work effectively across cultures and time zones.\nExperience\n10+ years in IT, including strong ServiceNow consulting, process design, solutioning, and presales experience\nPrimary focus\nPlatform architecture, integration, security, data, automation, technical estimation, and end-to-end presales, service design, and value realization\nKey domains\nITSM, ITOM, SPM/ITBM, CSM, HRSD, SecOps, GRC, Asset Management, and Enterprise Service Management as relevant\nLocation: Flexible, with travel as required\nAt Fujitsu, we are committed to an inclusive recruitment process that values the diverse backgrounds and experiences of all applicants. We believe that hiring people from a wide variety of backgrounds makes us stronger, not because it's the right thing to do, but because it allows us to draw on a wider range of perspectives and life experiences.","description_format":"text","description_chars":5623,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Systems Integrators","High-Performance Computing"],"lifecycle":[{"event":"open","at":"2026-10-08T23:55:13Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker, Senior or Specialist Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker; Global Business Mobility: Senior or Specialist Worker","cap_exempt":false,"checked_at":"2026-10-17T06:21:15+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":31,"band":"fade","label":"Fading","p_open":1,"p_active":0.684,"p_room":0.45,"age_days":8,"expected_fill_days":5,"reasons":["conf:2","velocity","win:tail","comp:brand"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/fujitsu-servicenow-presales-solution-architect","json_url":"https://alion.io/job/fujitsu-servicenow-presales-solution-architect.json","meta":{"generated_at":"2026-10-18T16:17:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22079,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":896},"rest":"https://alion.io/mcp/rest/get_company?id=896"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffujitsu-servicenow-presales-solution-architect"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffujitsu-servicenow-presales-solution-architect"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffujitsu-servicenow-presales-solution-architect"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fujitsu-servicenow-presales-solution-architect\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffujitsu-servicenow-presales-solution-architect"}]}