{"id":3816441,"url":"https://alion.io/job/fujitsu-support-eng-ii","title":"Support Eng II","company":{"id":896,"name":"Fujitsu","domain":"fujitsu.com","url":"https://alion.io/company/fujitsu-poland-sp-z-o-o","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":9,"ghost_share":0,"stale_share":0,"repost_share":0.222,"time_to_fill_p50_days":12,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dallas, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":65612,"max":84359,"currency":"USD","period":"year","gross":null,"usd_annual":84359},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"BGP","optional":false},{"name":"FortiGate","optional":false},{"name":"ITIL","optional":false},{"name":"MPLS","optional":false},{"name":"OSPF","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-11-05T16:13:57Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-07T23:07:24Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"About 1FINITY\n1Finity, a Fujitsu company, is a global provider of communications networks for our connected world. We uniquely combine technological leadership and expertise in open optical and wireless networking, network automation, and applied AI/ML to design, build, operate, and maintain critical digital communications network infrastructure. Collaborating closely with ecosystem partners, we deliver transformative outcomes for service providers and network operators, and enable them to lower TCO, improve network performance, and increase energy efficiency. We’re also a diverse, inclusive, and innovative workplace that achieves together. We offer highly competitive compensation, benefits, and career development opportunities, as well as flexible options for working your way. See what working at 1Finity looks like at https://www.linkedin.com/company/1finity-inc/. For more information, please visit https://1finity.com/?utm_source=li&utm_medium=soc.\n\nCorporate Overview\n\n1Finity is a trusted technology partner serving customers across diverse industries, helping them maximize the value, performance, and reliability of their communications networks. As a leading U.S.-based networking solutions provider and a top U.S. patent holder in optical networking, 1Finity delivers innovative technologies that enable mission-critical connectivity, network transformation, and operational excellence\nJob Description\n1Finity Service Operations & Maintenance is seeking a Network Operations Center (NOC) engineer with experience in multivendor network management solutions. The selected candidate must have knowledge of, or experience with monitoring and isolating faults to determine root cause and remediation. This includes both responding to automated events and incidents generated by monitoring tools as well as creating manual tickets based on observations and/or customer requests. The NOC engineer will have professional communication skills, working with customers and management daily. This position is for level 1-2 engineers, and the candidate will be available for any or all shifts, including off shifts and weekends.\nAccountability\nManage a large-scale network environment consisting of Layer 1 transport technologies (DWDM, SONET) and Layer 2/Layer 3 technologies (routing, switching, IP, MPLS) across multiple vendors and customers. \nUtilize multiple network monitoring platforms (Federos Assure1, SolarWinds Orion, LogicMonitor), ticketing systems (ServiceNow), and CRM tools to monitor network events, identify issues, and respond to and resolve incidents. \nSupport multi-vendor network platforms and associated management tools, including EMS/NMS systems from Fujitsu, Cisco, Juniper, and other vendors. \nPrioritize, classify, manage, and escalate incidents in accordance with established Standard Operating Procedures \nEffectively communicate critical information to management, internal teams, users, and customers as needed. \nEnsure established Service Level Agreements (SLAs) are consistently monitored and maintained. \nRecognize and understand symptoms associated with potential network security threats and escalate as required. \nWork assigned day or night shifts as required to support 24x7x365 customer operations\nRequired\nMinimum 3 years’ experience in network communications field, troubleshooting Layer 1-2 networks and equipment\nMinimum of 3 years of experience in network communications, including troubleshooting Layer 1 and Layer 2 networks and equipment. \nExperience working in a 24/7 NOC or operations environment. \nKnowledge of IP networking protocols OSPF, BGP, IS-IS, MPLS, Ethernet, routing, and switching. \nKnowledge of telecommunications technologies, including SONET, DWDM, and OTN. \nStrong verbal and written communication skills. \nAbility to document and follow detailed work instructions and operational processes. \nAbility to effectively manage multiple tasks and priorities in a high-pressure environment. \nStrong analytical, troubleshooting, and problem-solving skills. \nStrong interpersonal skills with experience collaborating across cross-functional teams. \nBasic understanding of network security and firewall technologies, including Check Point, Cisco, Palo Alto, SonicWall, FortiGate, and similar platforms\nDesired\nBachelor’s degree in computer science, Information Technology, Telecommunications, or a related field. \nSecurity certification certifications such as MTA, ISACA CSX, CompTIA Security+, GISF, SSCP, or equivalent. \nExperience with network technologies and platforms from vendors such as Fujitsu, Juniper, Cisco, and Nokia. \nKnowledge of SDWAN and Wireless Access Point (WAP) technologies. \nIndustry-recognized networking certifications such as CCENT, CCNA, CCNP, JUNOS, JNCIA, or equivalent. \nITIL 4 Foundation certification.\n\nAs of the date of this posting, a good faith estimate of the current pay scale for this position is:\n$65,612.00 to $84,359.00\nPlacement in the range depends on several factors such as experience and skills and may change over time. Additionally, this role may be eligible for an annual bonus, which is based on individual\nWe comply with all applicable minimum wage laws.\nBenefits available include:\nMedical, vision, and dental insurance,\nLife insurance,\nShort-term and long-term disability insurance,\n401k\nPaid Time Off\nAny leave required under federal, state, or local law, as applicable, such as leave under the Colorado Healthy Families and Workplaces Act.\nBenefits are subject to vesting and eligibility requirements.\nApplications are being accepted on an ongoing basis.\nAs a technology company, 1Finity recognizes that human resources are its most important capital. To create an environment where all employees can work positively and healthily, both in mind and body, we offer a full range of health, 401K, and other benefits.\n#Americas_Priority\nAt 1Finity, one of our corporate principles is \"We respect human rights”. This commitment guides the actions of every1Finity Group member and is fundamental to how we operate, both as individuals and as a company. We are proud to be an equal opportunity employer that values diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. By empowering people, we can unleash our collective strengths to create a better experience for our employees, our customers, and our partners. 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