{"id":2120454,"url":"https://alion.io/job/fujitsu-technical-consultant-itsm-cmdb","title":"Technical Consultant- ITSM & CMDB","company":{"id":896,"name":"Fujitsu","domain":"fujitsu.com","url":"https://alion.io/company/fujitsu-poland-sp-z-o-o","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":7,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":7,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Solutions","role_family":"Solutions","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Microsoft Excel","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-10-08T23:55:13Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-29T10:55:38Z","board_verified":true,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":20},"description":"At Fujitsu, we've been driven to create a sustainable world through innovation since 1935. Today, we lead in digital transformation globally with our 130,000 employees across 50+ countries. We empower our diverse community to achieve greatness through career development and opportunities. Explore our internal positions and join us in shaping a brighter future. Thank you for being a part of Fujitsu. We look forward to growing together toward a brighter future.\nRole Title : Technical consultant\nEp : 5-7yrs\nHiring Type : Perm\nWork Mode : Hybrid\nShift Timing : 2PM-11PM\nCMDB Administration:\nMaintain and update Configuration Item (CI) records within ServiceNow.\nCreate, modify and retire configuration records as required.\nUpdate CI attributes, ownership information, support groups and relationships.\nEnsure Configuration Management records remain accurate, current and complete.\nPerform routine CMDB housekeeping and data quality activities.\nService Information Management:\nMaintain and validate Service and Service Offering records within ServiceNow.\nWork with Service Owners, Tower Leads and operational teams to ensure critical service information is accurate, current and complete.\nSupport the review and validation of Mission Critical Services and associated Service Offerings.\nMaintain service ownership, support arrangements, escalation contacts and operational support information.\nCoordinate remediation activities to address missing, inaccurate or incomplete service information.\nStakeholder Engagement\nEngage with Infrastructure, Applications, Networks, Security, Service Management and operational teams to gather configuration and service information.\nCoordinate workshops and meetings to validate service ownership, support arrangements, service dependencies and operational contacts\n.Follow up with stakeholders to obtain missing or incomplete information.\nBuild effective relationships across IT teams to support Configuration and Service Information Management activities.\nData Quality & Governance\nIdentify and correct incomplete, duplicate or inaccurate records.\nSupport CMDB audits, ServiceNow audit reviews and data validation exercises.\nConduct periodic reviews of Service and Service Offering data to ensure completeness and compliance with agreed standards.\nProduce reports on data quality, ownership validation and information completeness\n.Ensure agreed Configuration Management and Service Information standards and processes are followed.\nTrack remediation progress using ServiceNow reporting and audit capabilities.\nService Status Portal & Operational Readiness\nSupport the accuracy and completeness of information used by the Service Status Portal.\nValidate critical data used during Major Incident, outage and service communications.\nAssist Service Management teams in ensuring ServiceNow records support operational and incident management processes\n.Support continuous improvement of service information required for operational resilience and service reporting.\nDocumentation & Reporting\nMaintain Configuration Management and Service Information documentation.\nRecord decisions and updates resulting from stakeholder meetings.\nProduce regular status updates on progress, audit findings and data quality improvements.\nSupport reporting requirements for Service Management, audit and governance activities.\nEssential Skills & Experience:\nExperience working with Configuration Management databases (CMDBs).Experience administering ServiceNow records or similar ITSM platforms.\nExperience maintaining Service and Service Offering records.\nExperience working within an IT Service Management environment.\nProven ability to gather information from multiple stakeholders and maintain accurate records.\nExperience supporting large-scale data validation, remediation or governance activities.\nKnowledge:\nUnderstanding of Configuration Management principles.\nUnderstanding of Service Management concepts, including Services and Service Offerings.\nFamiliarity with ITIL Service Management practices.\nUnderstanding of data quality and governance requirements.\nSkills:\nStrong attention to detail and excellent organisational skills.\nAbility to analyse and validate information from multiple sources.\nStrong verbal and written communication skills.\nComfortable engaging with technical and non-technical stakeholders.\nProficient in Microsoft Excel, reporting tools and ServiceNow reporting capabilities.\nDesirable Skills:\nServiceNow CMDB administration experience.\nExperience with Service Portfolio Management.\nKnowledge of Configuration Item lifecycle management.\nExperience supporting audit, compliance or governance activities.\nExperience working within a large enterprise IT environment.\nExposure to operational resilience, service continuity or service reporting activities.\nKey Deliverables:\nAccurate and maintained Configuration Item records.\nDocumented ownership, support arrangements and escalation information for key IT services.\nSupport for Mission Critical Service information governance activities.\nSupport for Service Status Portal and Major Incident Management data requirements.\nRegular updates to Configuration and Service Management records and relationships.\nCompletion of agreed remediation, audit and data-cleansing activities.\nSupport for Configuration Management governance and reporting requirements.\nSuccess Measures:\nImprovement in CMDB and Service Information quality metrics.\neduction in incomplete or inaccurate CI, Service and Service Offering records.\nCompletion of the agreed data remediation backlog.\nStakeholder sign-off of updated service ownership and operational information.\nIncreased completeness of Mission Critical Service information.\nTimely completion of Configuration and Service Information administration activities.\nPositive audit outcomes for Configuration and Service Information governance activities.\nAt Fujitsu, we are committed to an inclusive recruitment process that values the diverse backgrounds and experiences of all applicants. We believe that hiring people from a wide variety of backgrounds makes us stronger, not because it's the right thing to do, but because it allows us to draw on a wider range of perspectives and life experiences.","description_format":"text","description_chars":6222,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Systems Integrators","High-Performance Computing"],"lifecycle":[{"event":"open","at":"2026-10-08T23:55:13Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker, Senior or Specialist Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker; Global Business Mobility: Senior or Specialist Worker","cap_exempt":false,"checked_at":"2026-10-29T06:20:15+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":12,"band":"cold","label":"Long shot","p_open":1,"p_active":0.339,"p_room":0.35,"age_days":20,"expected_fill_days":7,"reasons":["conf:5","velocity","win:tail","comp:brand"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/fujitsu-technical-consultant-itsm-cmdb","json_url":"https://alion.io/job/fujitsu-technical-consultant-itsm-cmdb.json","meta":{"generated_at":"2026-10-29T14:44:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22192,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":896},"rest":"https://alion.io/mcp/rest/get_company?id=896"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffujitsu-technical-consultant-itsm-cmdb"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffujitsu-technical-consultant-itsm-cmdb"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffujitsu-technical-consultant-itsm-cmdb"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fujitsu-technical-consultant-itsm-cmdb\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffujitsu-technical-consultant-itsm-cmdb"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2120454}},{"tool":"search_jobs","arguments":{"company":"fujitsu.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2120454},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}