{"id":3286506,"url":"https://alion.io/job/fujitsu-technical-services-engineer-expert-2","title":"Technical Services Engineer Expert","company":{"id":896,"name":"Fujitsu","domain":"fujitsu.com","url":"https://alion.io/company/fujitsu-poland-sp-z-o-o","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":9,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":6,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Taguig, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":13500,"max_usd":31000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":8444},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Service Desk","optional":false},{"name":"Windows","optional":false},{"name":"CI/CD","optional":true},{"name":"ITIL","optional":true},{"name":"Least Privilege","optional":true},{"name":"Microsoft Defender","optional":true},{"name":"Microsoft Entra ID","optional":true},{"name":"PowerShell","optional":true},{"name":"ServiceNow","optional":true}],"status":"live","first_seen_at":"2026-10-26T18:34:02Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-27T00:17:21Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"At Fujitsu, our purpose is to make the world more sustainable by building trust in society through innovation. Founded in Japan in 1935, Fujitsu has been a pioneer in technology and innovation for decades. Today, as a world-leading digital transformation partner, we are committed to transforming business and society in the digital age.\nWith approximately 130,000 employees across over 50 countries, Fujitsu offers a broad range of products, services, and solutions. We collaborate with our customers to co-create solutions that drive enterprise-wide digitalization while actively working to address social issues and contribute to the United Nations Sustainable Development Goals (SDGs).\n\nGlobal Delivery Unit\nService Line: HIT & DWP\nCapability Line: DWP&DX\n\nFUJITSU\n\nJob Title\n\nIntune Engineer\n\nCompany\n\nFujitsu\n\nOrganization\n\nGlobal Delivery Unit\n\nLocation\n\nThis is a GDC role requiring flexibility in working practices to accommodate communication across Fujitsu regions. The role may require participation in remote meetings outside standard local hours, balanced through flexible working arrangements.\n\nFull or Part Time\n\nFull time\n\nHiring Manager\n\nDWP Team Manager - Platforms & Patching\n\nGlobal Delivery is Fujitsu's delivery engine across multiple Global Delivery Centers (GDCs). Our GDCs provide competitive and innovative services to customers via the Regions and continue to accelerate Fujitsu's globalization journey.\nThe vision is to operate as one trusted team, enabled and motivated to deliver competitive and innovative services that contribute to customers’ sustainable success and growth.\nHybrid IT and Digital Workplace (HIT&DWP) Service Line fuels Fujitsu's growth by delivering competitive and innovative services worldwide across Network & Enterprise Cybersecurity, Digital Workplace & Digital Transformation, Cloud & Intelligent Infrastructure Management, and Program & Project Management Services.\nOur commitment to quality, competitiveness, standardization, and workforce development enables the Service Line to remain agile and responsive to changing customer and market needs.\nPurpose\nThe Intune Engineer provides operational administration and support for Microsoft Intune in large enterprise environments. The role focuses on endpoint configuration and compliance, device enrolment and management, incident and request triage, controlled configuration changes, and accurate operational documentation.\nKey Objectives\nSupport day-to-day Microsoft Intune administration across assigned customer environments.\n\nAssist with the creation, maintenance, deployment, and troubleshooting of endpoint configuration profiles and compliance policies.\n\nSupport device enrolment, provisioning, inventory, lifecycle management, retirement, and secure wipe activities for approved platforms.\n\nTriage and resolve Intune-related incidents and service requests within agreed service levels, escalating complex or platform-level issues when required.\n\nImplement approved endpoint configuration changes in accordance with change control, testing, validation, and rollback requirements.\n\nMonitor device compliance, configuration deployment status, enrolment health, and policy failures, and coordinate remediation actions.\n\nSupport application deployment, update, and removal activities managed through Intune, where included in the assigned service scope.\n\nAssist with Windows update rings, feature update policies, quality update policies, and related endpoint servicing controls, where applicable.\n\nMaintain Intune runbooks, standard operating procedures, configuration records, support knowledge articles, and evidence required for audit or service reviews.\n\nProduce accurate operational reports and maintain awareness of customer SLAs, security requirements, and Fujitsu service delivery processes.\n\nCollaborate with Service Desk, security, identity, application packaging, infrastructure, and other Digital Workplace teams to resolve cross-functional issues.\n\nIdentify recurring incidents, configuration gaps, and opportunities for service improvement, standardisation, and automation.\n\nParticipate in planned project, transition, after-hours, weekend, or on-call activities when required by the supported service.\n\nQualifications (Education, Experience, Certifications)\nExperience: 7-10 years of IT experience, including strong hands-on experience supporting enterprise endpoint management services and Microsoft Intune.\n\nIntune Administration: Practical experience administering configuration profiles, compliance policies, device enrolment, device actions, application assignments, filters, groups, and role-based access within controlled enterprise environments.\n\nEndpoint Platforms: Strong working knowledge of Windows 10/11 endpoint management. Experience supporting iOS/iPadOS, Android Enterprise, and macOS through Intune is desirable.\n\nIdentity and Access: Working knowledge of Microsoft Entra ID, device registration and join states, user and device groups, Conditional Access dependencies, and authentication-related troubleshooting.\n\nEnrolment and Provisioning: Experience supporting Windows Autopilot and other approved corporate or personally owned device enrolment methods.\n\nCompliance and Security: Experience troubleshooting compliance evaluation, endpoint security settings, encryption, antivirus, firewall, and security policy deployment. Familiarity with Microsoft Defender for Endpoint integration is desirable.\n\nApplication and Update Management: Experience supporting Win32 and Microsoft Store application deployment, assignment troubleshooting, detection logic, and Windows update policy deployment through Intune.\n\nTroubleshooting: Ability to analyse Intune portal status, endpoint logs, management extension logs, event logs, error codes, network connectivity, certificates, permissions, and policy conflicts.\n\nAutomation: Working knowledge of PowerShell for endpoint diagnostics, reporting, and repeatable administration. Advanced software engineering or CI/CD expertise is not required for this role.\n\nService Management: Experience working within ITIL-aligned incident, request, problem, and change management processes, with clear ownership, escalation, and SLA awareness.\n\nDocumentation: Demonstrated ability to maintain runbooks, operating procedures, configuration records, knowledge articles, implementation plans, validation evidence, and rollback instructions.\n\nEducation: Tertiary qualification in Information Technology or equivalent relevant industry experience.\n\nCertifications: Microsoft Intune or endpoint administration certification, such as Microsoft 365 Certified: Endpoint Administrator Associate, is preferred. ITIL Foundation is advantageous.\n\nCommunication and Customer Service: Strong written and verbal communication, prioritisation, collaboration, and customer service skills in a global support environment.\n\nOwnership and Development: Takes responsibility for assigned work, follows issues through to resolution, and actively maintains current knowledge of Microsoft endpoint management capabilities.\n\nCompetencies / Capabilities (Skills, Knowledge, and Proficiency)\nMicrosoft Intune Operations: Confident administration and support of Intune-managed devices, policies, applications, enrolment, compliance, and reporting.\n\nEndpoint Troubleshooting: Structured diagnosis of enrolment, policy, application, update, compliance, and device communication issues.\n\nChange Execution: Ability to implement approved configuration changes with appropriate testing, validation, documentation, and rollback readiness.\n\nSecurity and Governance: Understanding of least privilege, role-based access, endpoint security controls, auditability, and customer-specific security requirements.\n\nService Management: Consistent application of incident, request, problem, change, knowledge, and service-level management practices.\n\nDocumentation Discipline: Ability to create and maintain accurate runbooks, configuration records, knowledge articles, and operational evidence.\n\nProblem Solving and Improvement: Ability to identify root causes, recurring issues, and practical opportunities to improve support quality and reduce operational risk.\n\nCommunication and Collaboration: Ability to explain technical issues clearly and work effectively with global, multicultural, and cross-functional teams.\n\nCustomer Focus and Accountability: Ownership of assigned outcomes, timely follow-up, and delivery of secure, supportable, and commercially practical solutions.\n\nKey Technical Tools and Technologies\nMicrosoft Intune; Microsoft Intune admin center; Microsoft Entra ID; Windows 10/11; Windows Autopilot; Company Portal; Microsoft Defender for Endpoint; Windows Update for Business; PowerShell; Microsoft Graph reporting capabilities; Remote Help or approved remote-support tools; ServiceNow or equivalent IT service management platform; Microsoft 365.\nAt Fujitsu, we are committed to an inclusive recruitment process that values the diverse backgrounds and experiences of all applicants. We believe that hiring people from a wide variety of backgrounds makes us stronger, not because it's the right thing to do, but because it allows us to draw on a wider range of perspectives and life experiences.","description_format":"text","description_chars":9242,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Systems Integrators","High-Performance Computing"],"lifecycle":[{"event":"open","at":"2026-10-26T18:34:02Z"}],"visa":[],"liveness":{"score":99,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.993,"p_room":1,"age_days":0,"expected_fill_days":6,"reasons":["conf:5","wave","velocity","win:early","comp:brand"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/fujitsu-technical-services-engineer-expert-2","json_url":"https://alion.io/job/fujitsu-technical-services-engineer-expert-2.json","meta":{"generated_at":"2026-10-27T13:09:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1125,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":896},"rest":"https://alion.io/mcp/rest/get_company?id=896"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffujitsu-technical-services-engineer-expert-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffujitsu-technical-services-engineer-expert-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffujitsu-technical-services-engineer-expert-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fujitsu-technical-services-engineer-expert-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffujitsu-technical-services-engineer-expert-2"}]}