{"id":2122460,"url":"https://alion.io/job/fujitsu-technical-services-engineer","title":"Technical Services Engineer","company":{"id":896,"name":"Fujitsu","domain":"fujitsu.com","url":"https://alion.io/company/fujitsu-poland-sp-z-o-o","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":12000,"max_usd":30000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":20},"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Linux","optional":true},{"name":"Windows","optional":true}],"status":"live","first_seen_at":"2026-10-09T00:04:58Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-12T00:20:00Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"At Fujitsu, our purpose is to make the world more sustainable by building trust in society through innovation. Founded in Japan in 1935, Fujitsu has been a pioneer in technology and innovation for decades. Today, as a world-leading digital transformation partner, we are committed to transforming business and society in the digital age.\nWith approximately 130,000 employees across over 50 countries, Fujitsu offers a broad range of products, services, and solutions. We collaborate with our customers to co-create solutions that drive enterprise-wide digitalization while actively working to address social issues and contribute to the United Nations Sustainable Development Goals (SDGs).\nJob Description -\nRequired Qualifications & Experience\nAny Graduate (Japanese language qualification preferred)\n6 to 9 years of relevant IT Operations / Service Delivery experience\nProficiency in Japanese language (JLPT N2 or above)\nITIL certified with a strong understanding of IT Service Management (ITSM) and IT operations\nGood knowledge of Microsoft Office applications\nExcellent communication, coordination, interpersonal, and presentation skills\nExperience in vendor management, reporting, and operational metrics/KPI management\nExperience in people management, team leadership, and workforce planning\nAbility to prepare and manage Work Breakdown Structures (WBS), resource schedules, and project plans\nPMP certification will be an added advantage\nWillingness to work in a 24x7 rotational shift environment from the Chennai office\nExtensive experience working with Japanese clients and stakeholders\nExperience in project transition, service transition, and knowledge transfer activities\nStrong understanding of end-to-end project delivery and operational governance\nKey Responsibilities\nLead BAU (Business As Usual) and operational delivery activities\nManage customer communications, negotiations, and stakeholder expectations\nDrive vendor governance and service performance management\nPerform resource planning, allocation, and scheduling to ensure optimal service delivery\nEnsure efficient execution and stabilization of transitioned services\nTrack, analyse, and present operational metrics, KPIs, and management reports\nMentor, groom, and develop team members to enhance operational capabilities\nIdentify operational improvements and drive service excellence initiatives\nTechnical Skills\nStrong understanding of IT infrastructure and support operations\nExperience in service delivery, incident management, problem management, and change management processes\nGood to have hands-on experience or knowledge of:\nWindows Administration\nLinux Administration\nPreferred Attributes\nStrong leadership and people management capabilities\nExcellent customer negotiation and stakeholder management skills\nAbility to manage multiple projects, priorities, and cross-functional teams\nStrong analytical, planning, and decision-making abilities\nExperience working in multicultural and Japanese client-facing environments\nProven ability to drive operational excellence and continuous improvement\nAt Fujitsu, we are committed to an inclusive recruitment process that values the diverse backgrounds and experiences of all applicants. 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