{"id":136535,"url":"https://alion.io/job/fuku-infra-support-engineer","title":"Infra Support Engineer","company":{"id":3546,"name":"Fuku","domain":"fuku.sg","url":"https://alion.io/company/fuku","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":95,"open_postings":527,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":120,"computed_at":"2026-10-27T05:46:45Z"}},"role":"DevOps","role_family":"DevOps","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kuala Lumpur, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Alertmanager","optional":false},{"name":"DNS","optional":false},{"name":"Grafana","optional":false},{"name":"Kubernetes","optional":false},{"name":"Linux","optional":false},{"name":"Prometheus","optional":false},{"name":"Slack","optional":false},{"name":"TCP/IP","optional":false}],"status":"live","first_seen_at":"2026-04-21T00:00:00Z","employer_posted_date":"2026-04-21","last_verified_at":"2026-10-27T22:14:10Z","board_verified":true,"closed_at":null,"days_open":190,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":189},"description":"Infra Support Engineer - GMI Global Infrastructure Team\nPreferred Location:\n- Taiwan\n- Malaysia\nResponsibilities:\n- Provide first and second-line technical support to customers for AI Infrastructure, including GPU/CPU nodes, networking, storage, orchestration, and platform services. Support is delivered via ticketing systems, emails, Slack, or other messaging platforms.\n- Support GPU cluster delivery, including system provisioning, image deployment, network validation, BIOS/firmware updates, and GPU driver/runtime installation.\n- Monitor system health and service-level indicators using alerts and dashboards; respond to alerts 24x7 as scheduled.\n- Triage incidents by gathering context, verifying scope and impact, and following standard operating procedures and runbooks to perform immediate mitigations.\n- Escalate incidents to global SRE engineers with clear, concise incident notes and relevant logs/traces.\n- Maintain incident logs, update status pages, and communicate timely updates to stakeholders during incidents.\n- Perform routine operational tasks such as log checks, health checks, capacity checks, and simple automated fixes.\n- Participate in postmortems and contribute actionable follow-ups to reduce recurrence of incidents.\n- Help maintain and improve standard operating procedures (SOP), run periodic runbook validation, and document new procedures.\n- Work collaboratively with developers and SRE teams to improve system reliability.\nQualifications:\n- Bachelor’s degree in Computer Science or a related field.\n- Over 2 years of experience in IT operations, server administration, SRE, DevOps, or technical support.\n- Hands-on Linux experience, including shell, kernel, and log management.\n- Basic networking knowledge, including TCP/IP, DNS, HTTP, and VLANs.\n- Familiarity with monitoring, alerting, and logging tools such as Prometheus, Grafana, and AlertManager.\n- Experience with Nvidia GPU infrastructure and Kubernetes.\n- Comfortable collecting diagnostics, reading logs, and interpreting traces.\n- Strong troubleshooting mindset and ability to follow runbooks under pressure.\n- Excellent written and verbal communication skills for customer-facing incident handling.\n- Willingness to work shifts and participate in on-call rotations.\n- Bilingual in English and Chinese.","description_format":"text","description_chars":2300,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Proficiency (C2)","optional":true},{"language":"Chinese","level":"Proficiency (C2)","optional":true}]},"benefits":[],"hiring_locations":[{"name":"Malaysia","iso":"MY","kind":"country"},{"name":"Taiwan","iso":"TW","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-04-21T00:00:00Z"}],"visa":[],"liveness":{"score":13,"band":"cold","label":"Long shot","p_open":1,"p_active":0.352,"p_room":0.36,"age_days":189,"expected_fill_days":120,"reasons":["conf:1","agency","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/fuku-infra-support-engineer","json_url":"https://alion.io/job/fuku-infra-support-engineer.json","meta":{"generated_at":"2026-10-28T00:01:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":45,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3546},"rest":"https://alion.io/mcp/rest/get_company?id=3546"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffuku-infra-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffuku-infra-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffuku-infra-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fuku-infra-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffuku-infra-support-engineer"}]}