{"id":3149401,"url":"https://alion.io/job/fuku-risk-and-technical-specialist","title":"Risk and Technical Specialist","company":{"id":3546,"name":"Fuku","domain":"fuku.sg","url":"https://alion.io/company/fuku","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":95,"open_postings":532,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":120,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kuala Lumpur, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":12000,"max_usd":28000,"period":"year","method":"role_country_seniority_unknown","sample_n":181},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Amazon CloudWatch","optional":false},{"name":"CAPA","optional":false},{"name":"Datadog","optional":false},{"name":"Dynatrace","optional":false},{"name":"Freshdesk","optional":false},{"name":"Google Sheets","optional":false},{"name":"Grafana","optional":false},{"name":"Incident Management","optional":false},{"name":"Jira","optional":false},{"name":"Kibana","optional":false},{"name":"Opsgenie","optional":false},{"name":"PagerDuty","optional":false},{"name":"Prometheus","optional":false},{"name":"Slack","optional":false},{"name":"SQL","optional":false},{"name":"Zendesk","optional":false}],"status":"live","first_seen_at":"2026-10-23T11:38:47Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-28T20:38:04Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":4},"description":"About Hytech\nHytech is a leading management consulting firm headquartered in Australia and Singapore, specialising in digital transformation for fintech and financial services companies. The company provides comprehensive consulting solutions, as well as middle- and back-office support, to empower clients with streamlined operations and cutting-edge strategies. With a global team of over 2,000 professionals, Hytech has established a strong presence worldwide, with offices in Australia, Singapore, Malaysia, Taiwan, Philippines, Thailand, Morocco, Cyprus, Dubai, and more.\nKey Responsibilities\nProduction Issue & Incident Management\n- Manage production issues across multiple brands and business lines, from initial assessment and escalation through to resolution and closure.\n- Review issues reported through customer complaints, business feedback, system alerts, monitoring dashboards, internal teams, and third-party providers.\n- Assess incident severity, including P0, potential P0, P1, and P2, based on customer impact, affected business flows, duration, financial exposure, and regulatory risk.\n- Initiate war rooms for major incidents and coordinate the relevant technical, operational, and business teams.\n- Follow incident procedures, including stakeholder notifications, progress updates every 30 minutes, impact confirmation, fix verification, and closure.\nCross-Functional Coordination\n- Take ownership of complex production issues, ensuring clear accountability, next steps, and timely follow-up.\n- Coordinate with system owners across Account, Payment, Trading, CRM, App, Back Office, Copy Trading, IB, Campaign, Risk Control, Infrastructure, and third-party vendors.\n- Clearly communicate issue symptoms, possible root causes, affected modules, and business impact to support investigation and resolution.\n- Escalate high-impact issues to the relevant Head of Department, Tech Lead, Product Owner, or management team.\n- Keep business and customer-facing teams informed with timely, accurate, and easy-to-understand updates.\nPost-Incident Review & Issue Closure\n- Lead post-incident reviews and prepare root cause analysis (RCA), post-incident review (PIR), and postmortem reports.\n- Document incident timelines, impact, root causes, resolutions, preventive measures, and accountable owners.\n- Track corrective and preventive actions through to completion.\n- Review recurring issues, unresolved tickets, consultation requests, and non-system issues to identify opportunities for long-term service improvement.\nData Analysis & Management Reporting\n- Prepare weekly and monthly RTS reports covering incident trends, issue distribution by module, unresolved issues, and P0 and potential P0 statistics.\n- Analyse data from Jira, Freshdesk, monitoring systems, dashboards, and internal reports to identify patterns and emerging risks.\n- Highlight major incidents, high-risk modules, recurring problems, unresolved risks, and resource requirements for management.\n- Translate technical findings into clear business insights for management, business teams, and customer-facing teams.\nMonitoring & Process Improvement\n- Support improvements to monitoring dashboards, P0 alert integration, automated alerts, Lark Bot notifications, and reporting automation.\n- Improve monitoring coverage for key business flows, including registration, login, KYC, deposits, withdrawals, trading, copy trading, IB, CRM, App, and core APIs.\n- Help define alert thresholds, incident severity criteria, response SLAs, escalation procedures, and ownership models.\n- Continuously improve RTS standard operating procedures to strengthen response speed, issue diagnosis, and cross-team collaboration.\nTeam Development & Knowledge Management\n- Guide junior RTS team members in assessing production issues, coordinating incidents, and following through on resolutions.\n- Create and maintain playbooks, troubleshooting guides, knowledge bases, incident case libraries, communication templates, and escalation paths.\n- Strengthen the team’s ability to independently assess issues, coordinate stakeholders, and drive proactive service improvements.\nRequirements\n- Minimum of 3 years of professional working experience, including at least 2 years in production support, incident management, technical support, IT operations, service operations, project coordination, or a related role.\n- Demonstrated senior-level experience independently managing complex issues, coordinating stakeholders, and driving resolution without step-by-step guidance.\n- Strong business awareness and issue assessment skills, with the ability to distinguish between system, performance, user operation, product experience, configuration, data, third-party, and consultation-related issues.\n- Basic technical understanding of APIs, databases, timeouts, logs, CPU and memory usage, connection counts, service restarts, monitoring alerts, error codes, production environments, phased releases, rollbacks, Jira, and ticket workflows.\n- Solid knowledge of incident management practices, including war room coordination, RCA, PIR, postmortems, SLAs, escalation, and action tracking.\n- Strong ownership, communication, and cross-functional coordination skills, with the ability to remain clear and effective under pressure.\n- Strong written communication skills, including the ability to prepare incident summaries, meeting minutes, management reports, and issue analysis documents.\n- Strong analytical skills and the ability to use Excel, Google Sheets, Jira dashboards, BI tools, or similar tools for issue tracking and trend analysis.\n- Willingness to support a 24/7 production issue response mechanism when required.\n- Experience in fintech, trading platforms, payment systems, internet platforms, SaaS, CRM, customer service systems, risk control systems, App products, or high-traffic online services is preferred.\n- Familiarity with MT4, MT5, cTrader, Copy Trading, PAMM/MAM, IB, CRM, or Affiliate systems is an advantage.\n- Experience with payment and withdrawal processes, including bank card payments, local bank transfers, crypto payments, third-party payment channels, withdrawal reviews, and payment callbacks, is an advantage.\n- Familiarity with tools such as Freshdesk, Zendesk, Jira Service Management, Lark, Slack, PagerDuty, Opsgenie, Grafana, Prometheus, Dynatrace, Datadog, CloudWatch, ELK, or Kibana is preferred.\n- Basic SQL skills for data checks and issue verification, along with experience working across multiple brands, regions, and language environments, are advantageous.\n- Working proficiency in English, including the ability to read technical documentation, understand third-party responses, and participate in English-speaking meetings, is preferred.\n- Experience using AI tools to support meeting minutes, incident summaries, data analysis reports, SOP documentation, and knowledge base content is an advantage.\nWhat We Offer\n- Easy access to public transportation (LRT & KTM).\n- Transportation allowance and competitive shift allowances for afternoon and night shifts.\n- Corporate insurance coverage, including dental, optical, and outpatient claims.\n- Gym and fitness claims.\n- Ongoing training and development opportunities.\n- Exposure to exciting projects that support career growth and 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