{"id":4311942,"url":"https://alion.io/job/fulfillment-iq-practice-manager-wms-supply-chain-systems-implementations","title":"Practice Manager, WMS & Supply Chain Systems Implementations","company":{"id":449801,"name":"Fulfillment IQ","domain":"fulfillmentiq.com","url":"https://alion.io/company/fulfillment-iq","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":100,"open_postings":5,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-11-14T05:58:10Z"}},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Atlanta, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-11-14T12:35:51Z","employer_posted_date":"2026-11-14","last_verified_at":"2026-11-14T17:17:51Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Job Title: Practice Manager, WMS & Supply Chain Systems Implementations\nJob Location: Atlanta, GA, United States (Onsite/Hybrid)\nJob Type: Full-time, Permanent\nHiring Timeline: Immediate\nReporting Line: Co-Founder, COO and SVP Enterprise Systems\nTravel Expectations: Up to 25% to client sites; this varies by project phase\nExisting Vacancy: Yes\nApplication Deadline: Open until Filled\nAbout Fulfillment IQ (FIQ):\nFulfillment IQ is a supply chain engineering and transformation company that helps brands, retailers, and 3PLs design, build, and scale high-performance logistics operations.\nWe work at the intersection of strategy, operations, and technology, where we solve complex, real-world problems across warehouse design, automation, order management, transportation, and end-to-end supply chain execution.\nOur teams combine deep domain expertise with strong technical capability, delivering outcomes through consulting, systems implementation, and proprietary platforms that accelerate time-to-value and reduce delivery risk.\nIf you enjoy working in complex environments, partnering closely with clients, and seeing your work make a tangible impact on how global commerce moves, this is the place where your skills and judgment truly come to life.\nRole Overview:\nFulfillment IQ is looking for a Practice Manager to lead our implementation consultants and run day-to-day delivery across a portfolio of enterprise WMS, OMS, and TMS client engagements in our Enterprise Systems Implementations practice.\nOur clients are retailers, brands, and 3PLs running complex, multi-facility distribution operations. They need a delivery partner who keeps projects on track, keeps consultants supported, and gives client leadership a clear, honest view of where the work stands.\nThis is a people-first, hands-on role. Your primary focus is leading the consultants on your team, which is expected to grow to 10 to 15 people, and making sure every implementation is delivered successfully. You will be the person our practice leaders trust to make decisions: communicating with consultants and clients, keeping every project in green status, tracking delivery KPIs weekly, and making sure margins are met. When a project needs extra hands, you step in and do the work alongside the team.\nThis role suits someone who has run a smaller services practice or a book of client engagements, or an experienced program manager who has led end-to-end, multi-site implementation programs while managing consultants and client relationships at the same time. You are highly organized and detail-driven, and you are equally good with people.\nThis role sits within our Enterprise Systems delivery organization and works closely with practice leadership. You will work with clients mainly during execution and support the ongoing relationship, but this is not an account management role. Account ownership, commercial strategy, and contract negotiations sit with our commercial organization. You will bring forward opportunities you see through delivery, but your accountability is delivery, people, and practice performance.\nWhat You'll Own:\nPortfolio delivery. Own delivery across multiple concurrent client engagements. Agree on scope, milestones, and success measures with each client, and keep every project on track and in green status.\nPeople leadership. Lead and develop the consultants on your team, including FIQ consultants in North America and India and, where relevant, client-side team members. Help recruit and onboard new consultants, assign work, remove blockers, run performance management and coaching, and plan training to upskill the team. Keep consultants engaged, retained, highly utilized, and held to a consistent quality bar.\nWeekly KPIs and reporting. Pull delivery data, build and maintain weekly KPIs for each engagement, and report status, risks, and milestone progress to practice leadership and clients. Act early when a metric starts moving toward amber or red.\nClient engagement. Be the day-to-day delivery contact for client stakeholders during execution. Understand business requirements, translate them into work for the team, run the status cadence, and lead activities such as new customer onboarding for 3PL clients where needed.\nDelivery economics. Track utilization, billability, burn, and margin on your engagements and keep them at or above practice targets. Manage scope changes through change control with practice leadership and Finance.\nDecisions and escalations. Make sound day-to-day delivery decisions on behalf of the practice, resolve issues within your engagements, and bring escalations to practice leadership with a clear recommendation.\nHands-on delivery. Step into project and consulting work yourself when an engagement needs it, from requirements and configuration questions through testing, cutover, and go-live support.\nPractice building. Contribute to how the practice runs, including delivery standards, the knowledge repository, consultant onboarding and training, and lessons learned from your engagements.\nWhat You Bring:\nRequired:\nAt least eight years in supply chain technology, professional services, or consulting delivery, including at least four years managing client projects and the consultants delivering them.\nHands-on experience leading enterprise WMS, OMS, or TMS implementations from requirements through go-live and support, ideally across multiple sites.\nExperience running a practice, a portfolio of client engagements, or a team of consultants at a WMS software vendor, systems integrator, consultancy, or on the client side, or as a senior program manager leading end-to-end implementation programs, consultants, and client relationships at the same time.\nProven people leadership of consulting or implementation teams, including hiring, onboarding, performance management, coaching, and training, with a track record of keeping teams engaged and retained.\nProven ability to manage several concurrent engagements and keep each on schedule, within budget, and visible to leadership.\nExperience building and maintaining delivery KPIs and status reporting from project data, and using them to drive action.\nWorking knowledge of services economics, including utilization, billability, rates, and margin.\nExperience leading onshore and offshore teams across North America and India, including flexing working hours for overlap.\nStrong operational judgment. You understand how a warehouse runs and can turn operations needs into business requirements a delivery team can execute.\nHighly organized and detail-driven, with strong people skills. You build trust with consultants and clients and follow through consistently.\nClear, direct communication and the judgment to make decisions without waiting for direction.\nPreferred Experience:\nPrior experience at a 3PL, retailer, or brand, in addition to consulting experience.\nExperience leading Manhattan WMS implementations.\nExperience leading customer onboarding at a 3PL.\nFamiliarity with automation environments including conveyor, robotics, goods-to-person, pick-to-light, and voice picking.\nExperience contributing to a delivery methodology, KPI framework, or knowledge repository within a services practice.\nPMP or an equivalent project management certification.\nWhat Success Looks Like in the First 90 Days:\n\n30 Days In\nMeet practice leadership, your consultants, and key client stakeholders.\nUnderstand the scope, status, risks, and economics of every engagement in your portfolio.\nLearn FIQ delivery standards, tools, and the weekly reporting cadence.\n\n60 Days In\nOwn day-to-day delivery and the client status cadence across your engagements.\nHold regular 1:1s with each consultant, set clear goals, and identify skill gaps and training needs.\nPublish weekly KPIs to practice leadership and act early on any project trending amber or red.\n\n90 Days In\nAll engagements are in green status, or have recovery plans agreed with practice leadership.\nTeam utilization and engagement margins are at or trending toward practice targets.\nYou are supporting consultant hiring and onboarding and have contributed at least one improvement to delivery standards or the knowledge repository.\n\nKey Performance Indicators (KPIs)\nProject health: Share of engagements in green status and milestones delivered on time.\nUtilization: Consultant utilization and billability against practice targets.\nDelivery economics: Engagement margin and budget burn against plan.\nTeam engagement and retention: Consultant engagement, retention, and time to productivity for new hires.\nTeam development: Goals, performance reviews, and training plans in place for every consultant.\nClient satisfaction: Client feedback on delivery quality and communication.\nReporting discipline: Accurate weekly KPI and status reporting delivered on time.\nHow We Interview:\nIntroductory conversation with Talent Acquisition, including a short set of role-specific screening questions. Shortlisted profiles are then reviewed by practice leadership.\nPractice conversation with our VP, Enterprise Delivery & Strategic Growth, focused on your experience, motivation, and fit with the practice.\nPeople leadership conversation with our Head of People, covering how you recruit, engage, develop, and performance-manage a team.\nFinal in-person meeting in Atlanta with our Co-Founder, COO & SVP Enterprise Systemss, focused on implementation depth and delivery experience.\nWhy You’ll Love Working Here:\nAt Fulfillment IQ, we don’t just build supply chain solutions; we build long-term careers.\nWe believe in giving our people real ownership, real influence, and meaningful responsibility. Whether you’re leading a client relationship, shaping a solution, or building internal capability, your decisions have a visible impact.\nWe operate with a high-trust, high-standards culture that values clear thinking, collaboration, and accountability without unnecessary hierarchy or bureaucracy.\nHere’s what makes Fulfillment IQ a rewarding place to work:\nWork That Matters\nYou’ll help solve real operational challenges that directly impact global commerce, customer experience, and supply chain performance.\nCareer Growth That Matters\nWe invest in mentorship, leadership development, and continuous learning - supporting both vertical growth and long-term career progression.\nFlexibility to Thrive\nWe support remote and hybrid work models, flexible schedules, and trust our teams to manage their time responsibly.\nWe Celebrate Impact\nFrom project wins to personal milestones, we recognize contribution, celebrate progress, and value consistency over heroics.\nA Collaborative Culture\nYou’ll work alongside experienced consultants, engineers, product leaders, and commercial professionals who value ownership, transparency, and high standards.\nPerks you’ll appreciate:\nEmployee Health: Comprehensive health and dental coverage for you and your family \nTime Off: Competitive paid time off and flexible leave policies \nRetirement: Retirement savings programs and employer contributions \nProfessional Growth: Dedicated learning and development budget \nFlexible Work: Remote and hybrid work options\n Perks: Equipment allowances, internet reimbursements, business travel coverage, and employee stock options (ESOP), where applicable.\nCommunity Engagement: Team events, meetups, and company offsites\nAdditional Perks:\nEquipment and workstation allowances\nInternet and business travel reimbursements\nEmployee stock options (ESOP), where applicable\nTeam events, meetups, and company offsites\nUse of Artificial Intelligence in Hiring:\nFIQ uses artificial intelligence to assist in the screening, assessment, and shortlisting of applications for this position, including features within our applicant tracking system. AI supports human reviewers and does not make hiring decisions on its own. Final hiring decisions are made by FIQ personnel. If you have questions about how AI is used in this process, contact .\nAccommodations:\nFIQ is committed to an...","description_format":"text","description_chars":13456,"description_truncated":true,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Flexible schedule","Hybrid work","Internet reimbursement","Stock options"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Supply Chain","Commerce","Logistics"],"lifecycle":[{"event":"open","at":"2026-11-14T12:35:51Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"Filed H-1B visas in the last two years","filings_12m":0,"filings_prev_12m":1,"green_card_filings_12m":0,"median_offered_wage_usd":null,"route":null,"cap_exempt":false,"checked_at":"2026-11-14T07:33:33+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":25,"reasons":["conf:1","win:early"],"computed_at":"2026-11-14T19:08:52Z"},"pay":null,"html_url":"https://alion.io/job/fulfillment-iq-practice-manager-wms-supply-chain-systems-implementations","json_url":"https://alion.io/job/fulfillment-iq-practice-manager-wms-supply-chain-systems-implementations.json","meta":{"generated_at":"2026-11-14T19:08:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23246,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":449801},"rest":"https://alion.io/mcp/rest/get_company?id=449801"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffulfillment-iq-practice-manager-wms-supply-chain-systems-implementations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffulfillment-iq-practice-manager-wms-supply-chain-systems-implementations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffulfillment-iq-practice-manager-wms-supply-chain-systems-implementations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fulfillment-iq-practice-manager-wms-supply-chain-systems-implementations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffulfillment-iq-practice-manager-wms-supply-chain-systems-implementations"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4311942}},{"tool":"search_jobs","arguments":{"company":"fulfillmentiq.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4311942},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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