{"id":3746117,"url":"https://alion.io/job/full-creative-jr-operations-analyst","title":"Jr. Operations Analyst","company":{"id":696820,"name":"FULL Creative","domain":"full.io","url":"https://alion.io/company/full-5","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Recruitee","truth_index":{"grade":"B","score":83,"open_postings":3,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":50,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Operations","role_family":"Operations","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chennai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Sheets","optional":false},{"name":"Microsoft Office","optional":false}],"status":"closed","first_seen_at":"2026-11-04T12:08:47Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-04T18:16:51Z","board_verified":false,"closed_at":"2026-11-04T18:16:51Z","days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"Roles & responsibilities\nAnalyze data sets to identify trends, patterns, and actionable insights that improve Contact Center performance.\n\nEnsure reports and analytics align with business goals and strategic direction.\n\nIdentify, gather and document new reporting requirements from internal stakeholders.\n\nEvaluate and recommend reporting tools and technologies to enhance analytics capabilities.\n\nConduct detailed business analysis and root cause analysis with clear, data-driven recommendations.\n\nMaintain and automate dashboards, reports, and visualizations using MS Office or Google Sheets.\n\nMonitor operational issues and collaborate with teams to offer real-time solutions.\n\nWork closely with Contact Center teams to support decision-making with timely and accurate data.\n\nShare knowledge and best practices across the team to drive continuous improvement.\n\nRequirements\nMust have\nExperience 0-1 year experience\n\nStrong numerical and analytical skills with the ability to interpret data and identify trends.\n\nBasic understanding of Contact Center operations, metrics, and workflows.\n\nProficiency in MS Office and Google Sheets for data handling and reporting.\n\nHigh attention to detail with strong planning and task prioritisation skills.\n\nExcellent communication and active listening skills.\n\nProactive approach to problem-solving with a solution-oriented mindset.\n\nAbility to manage time effectively and meet consistent deadlines.\n\nStrong team player with a sense of empathy, accountability, and collaboration.\n\nCommitment to continuous learning and knowledge sharing.\n\nWillingness to work in a 24/7/365 shift-based environment.\n\nShould be flexible coming to office as per business requirements.\n\nWorkspace requirements\nPrivate workroom with the ambience to handle calls.\n\nReady for Video calls at all times. Video calls are an integral part of maintaining the human connection while working from Anywhere.\n\nGood Internet speed (Above 100 MBPS Download and Upload) with the ability to be wired (LAN).\n\nPower backup (if you have frequent power cut issues.\n\nAbout us\nWe are a Portland-based SaaS product company on a mission to empower businesses to work from Anywhere. Our global team of engineers, designers, testers, product experts, customer experience associates, and marketers come together to create a better way to work. Our products and services help businesses to be more productive, flexible, and scalable. 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