{"id":3745571,"url":"https://alion.io/job/full-fabric-technical-solutions-consultant","title":"Technical Solutions Consultant","company":{"id":696837,"name":"Full Fabric","domain":"fullfabric.com","url":"https://alion.io/company/fullfabric","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_company_offices","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["PT"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DNS","optional":false},{"name":"Postman","optional":false},{"name":"Rest API","optional":false},{"name":"LLM","optional":true},{"name":"Microsoft Entra ID","optional":true},{"name":"Okta","optional":true},{"name":"Rest-Assured","optional":true},{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-11-02T14:03:46Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-08T15:10:34Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Overview\nWe are looking for a Technical Solutions Consultant to help prospects and customers navigate technical complexity, make good architectural decisions and become successful with Full Fabric.\nThis is a hands-on, customer-facing technical advisory role. You should be equally comfortable discussing an institution’s architecture with an IT director, explaining and testing an API integration, and helping diagnose an SSO or DNS configuration issue.\nYour primary focus is technical discovery and solution architecture, supported by selective troubleshooting and practical enablement. You will work with Sales, Customer Success, Product, Engineering and implementation partners, but will not own routine technical support or implementation delivery.\nYou will also implement and operate the AI solutions Full Fabric uses in its interaction with prospects and customers, ensuring technical knowledge is captured, accurate and reusable.\nKey Responsibilities\n1. Advise - primary focus\nLead technical discovery with prospects and customers to understand their requirements, existing systems, IT constraints and integration needs.\n\nRecommend sound, maintainable architectures, including how Full Fabric integrates with CRMs, student information systems, identity providers and other institutional platforms.\n\nPartner with Sales on technical evaluations, architectural discussions, relevant demonstrations, feasibility assessments and responses to technical or security questions.\n\nUse AI conversation intelligence solutions to analyse technical discovery and evaluation calls, identify recurring requirements and improve internal technical processes and guidance.\n\n2. Unblock - targeted specialist involvement\nHelp resolve selected complex or high-impact technical blockers, such as SAML SSO, identity providers, OAuth/OIDC, API authentication, DNS, TLS certificates and permissions.\n\nInvestigate issues hands-on by reproducing failures, testing requests, examining relevant responses or logs and identifying whether the cause is configuration, integration design or a product defect.\n\nConfigure and maintain AI-assisted support for technical topics, so that common SSO, API and configuration questions are resolved automatically, and complex cases reach you with clear context.\n\nProvide clear guidance and coordinate escalation where needed; do not become the default owner of support tickets, routine troubleshooting or support SLAs.\n\n3. Enable - reusable guidance and best practices\nDemonstrate Full Fabric’s REST APIs, webhooks and authentication using tools such as Postman or cURL; advise on integration patterns, error handling and data flows.\n\nGuide customer IT and implementation teams through technical decisions, configuration approaches and validation, helping them become capable and self-sufficient.\n\nCreate concise technical guidance, architecture diagrams, API examples and troubleshooting playbooks; share recurring friction with Product and Engineering; structure this content as the knowledge source for the AI solutions used internally and keep it accurate and current.\n\nRole Boundaries\nSolutions Engineering owns technical discovery, solution recommendations and specialist technical enablement-not delivery. Customer Support owns day-to-day support and support SLAs. Professional Services and implementation partners own customer-specific integrations, migrations and implementation projects. Engineering owns product defects and platform development.\nYou may help diagnose problems and advise on implementation choices, but are not expected to build bespoke integrations, manage deployments, own ongoing support or act as a general-purpose escalation queue. Priorities should favour technical discovery and architecture, with targeted involvement when your expertise materially unblocks a customer.\nRequirements\nEssential\nExperience in a customer-facing technical role in B2B SaaS, such as Solutions Engineer, Technical Consultant or Implementation Engineer; ideally with a prior software engineering or integration background.\n\nHands-on fluency with REST APIs, HTTP, JSON, webhooks and API authentication; able to test and debug requests with Postman, cURL or similar tools.\n\nPractical understanding of SAML 2.0, SSO, identity providers, OAuth 2.0/OIDC, DNS and HTTPS/TLS, including common configuration and troubleshooting scenarios.\n\nGood architectural judgement across SaaS platforms, integration patterns, system boundaries, data flows and security considerations.\n\nAbility to investigate technical problems independently and know when to advise, resolve or escalate.\n\nStrong communication and consultative skills, with confidence engaging senior IT stakeholders and explaining technical trade-offs to mixed audiences.\n\nExcellent written and spoken English, with the organisational skills to manage multiple stakeholder needs.\n\nExperience using AI solutions to improve technical workflows, such as maintaining knowledge sources for AI assisted support or analysing customer conversations, including the related security and data protection considerations.\n\nDesirable\nExperience with Salesforce, Microsoft Dynamics, HubSpot or student information systems, particularly in higher education.\n\nFamiliarity with SQL, data mapping, scripting, cloud infrastructure or enterprise identity platforms such as Microsoft Entra ID or Okta.\n\nExperience with AI-enabled SaaS products, LLM APIs or related security and governance considerations.\n\nWhat Success Looks Like\nProspects understand how Full Fabric fits into their architecture and can make informed buying decisions. Customer IT teams can adopt and extend the platform confidently. Material technical blockers are resolved or routed to the right team with clear evidence. Technical guidance becomes repeatable rather than dependent on one person.\nThe AI solutions used internally to support customers give accurate technical answers based on the guidance you maintain.\nSuccess is measured by technical confidence, sound architectural decisions, customer enablement and removal of important blockers-not by the volume of support tickets resolved or implementation projects delivered.\nWhat We Offer\nHere's what we offer to support your growth, well-being, and success at Full Fabric:\nCompetitive Salary: A compensation package that reflects your experience, skills, and the value you bring to the team.\n\nRemote-First Culture: Enjoy the flexibility to work remotely, with a culture built on trust, autonomy, and work-life balance.\n\nHealth Insurance: Comprehensive private health insurance to support your health and wellbeing.\n\nWellbeing Program: Free access to psychology, nutrition, financial, and legal support sessions to help you thrive.\n\nHome Office Budget: A dedicated budget to help you create a comfortable and productive workspace at home.\n\nLearning & Development: Opportunities to grow through training, industry conferences, and continuous learning.\n\nCollaborative & Innovative Culture: Work alongside talented, supportive people who value fresh ideas, teamwork, and continuous improvement.\n\nMeaningful Impact: Help shape the future of higher education through technology and make a real difference for institutions and students worldwide.\n\nIf you feel you’re the right fit for this role we’d love to hear from you.\nNote: At Full Fabric, we are committed to providing a positive and respectful interview experience for all candidates. While we strive to offer personalised feedback, the volume of applications makes this impossible. Rest assured, each application is reviewed with care, and we truly appreciate your interest in joining our team and contributing to the future of educational technology.","description_format":"text","description_chars":7680,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Continuous learning","Health insurance","Home office"],"hiring_locations":[{"name":"Portugal","iso":"PT","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["EdTech Platforms"],"lifecycle":[{"event":"open","at":"2026-11-04T13:10:56Z"}],"visa":[],"liveness":{"score":85,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.849,"p_room":1,"age_days":5,"expected_fill_days":33,"reasons":["conf:0","win:early"],"computed_at":"2026-11-08T05:47:12Z"},"pay":null,"html_url":"https://alion.io/job/full-fabric-technical-solutions-consultant","json_url":"https://alion.io/job/full-fabric-technical-solutions-consultant.json","meta":{"generated_at":"2026-11-08T18:40:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":39067,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":696837},"rest":"https://alion.io/mcp/rest/get_company?id=696837"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffull-fabric-technical-solutions-consultant"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffull-fabric-technical-solutions-consultant"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffull-fabric-technical-solutions-consultant"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/full-fabric-technical-solutions-consultant\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffull-fabric-technical-solutions-consultant"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3745571}},{"tool":"search_jobs","arguments":{"company":"fullfabric.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3745571},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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