{"id":1746227,"url":"https://alion.io/job/fullpath-associate-customer-success-manager","title":"Associate Customer Success Manager","company":{"id":1893711,"name":"Fullpath","domain":"fullpath.com","url":"https://alion.io/company/fullpath","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Welcome to the Jungle","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":65000,"max":65000,"currency":"USD","period":"year","gross":null,"usd_annual":65000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Edge AI","optional":true},{"name":"Instagram","optional":true}],"status":"live","first_seen_at":"2026-10-03T03:31:23Z","employer_posted_date":null,"last_verified_at":"2026-10-03T03:31:23Z","board_verified":false,"closed_at":null,"days_open":8,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":8},"description":"DescriptionFullpath by Cox Automotive is a fast growing tech company in the automotive space with hubs across the US and Israel. We are disrupting the multi-trillion dollar transportation industry with our advanced Customer Data Platform (CDP) . Our work happens in the fast lane as we bring AI-powered, data-driven solutions to a quickly evolving industry.\nOur team at Fullpath is made up of curious and creative individuals who are always looking to achieve the impossible. We are bold, collaborative, and goal driven, and, at our core, we believe every voice has value and can impact our bottom line.\nIf you are a creative, solutions oriented individual who is ready to put your career in drive, Fullpath is the place for you!\nWe’re looking for a driven, detail-oriented, and proactive Associate Customer Success Manager to support and scale our Customer Success efforts across enterprise accounts. In this role, you’ll play a key part in supporting campaign execution, managing operational workflows, solving problems, and partnering cross-functionally to drive results. You’ll work in a fast-paced, data-driven environment where processes and priorities can evolve quickly, so the ability to operate independently, navigate ambiguity, and find solutions without always having a defined path will be important. This is an ideal opportunity for someone who is curious, eager to learn, comfortable taking on task-oriented work, and interested in building a long-term career in Customer Success with the potential to grow into a CSM role.\nThis is a remote position reporting to the Strategic Account Manager of Major Accounts.\nWhat you will be responsible for\nAssisting the Customer Success team with the creation and execution of custom audience lists and campaigns, including digital advertising and email marketing campaigns.\n\nSupporting the development and delivery of client-specific assets and reports, ensuring accuracy and timeliness.\n\nCreating, customizing, and managing Dynamic Payments offers and other promotional materials as required.\n\nProviding monthly support for co-op submissions.\n\nCreating and managing inbound cases through a queue, ensuring requests are appropriately tracked and resolved.\n\nProviding ongoing operational and task-based support for Fullpath’s Enterprise Customer Success team.\n\nCollaborating cross-functionally with internal teams to ensure client requests and project deliverables are executed efficiently and to a high standard.\n\nSupporting client communication when needed to fulfill assigned tasks and help ensure a positive customer experience.\n\nSupporting strategic initiatives by helping manage project timelines, resources, and communications.\n\nMonitoring and maintaining task workflows, escalating issues when needed and ensuring smooth handoffs within the Customer Success organization.\n\nIdentifying opportunities to improve existing processes, develop new workflows, and make day-to-day Customer Success operations more efficient.\n\nTaking on additional account or customer support responsibilities as needed, including providing coverage when a CSM is unavailable.\n\nRequirements\nStrong interest in building a career in Customer Success, with an interest in eventually growing into a Customer Success Manager role.\n\nA proactive, curious, and self-directed approach to work, with a willingness to ask questions, learn independently, and find solutions when the path forward is not clearly defined.\n\nAbility to operate effectively in an environment where processes, priorities, and responsibilities can change frequently.\n\nStrong organizational skills and the ability to manage a high volume of detailed, task-oriented work while maintaining accuracy and follow-through.\n\nHigh level of competency working with data to support business decisions and customer outcomes.\n\nAbility to build and implement follow-up processes and stay on top of multiple priorities.\n\nIndependent problem-solving skills and adaptability in a fast-paced environment.\n\nStrong verbal and written communication skills, including the ability to communicate professionally with both internal teams and customers when needed.\n\nExposure to or interest in using AI tools to improve productivity, workflows, or day-to-day work.\n\nStrong work ethic, ownership, and willingness to take on hands-on operational work as part of developing within Customer Success.\n\nAutomotive industry and/or digital advertising experience is a plus, but not required.\n\nLegal authorization to work in the United States without the need for employer sponsorship now or in the future.\n\nAbility to sit for extended periods and perform extensive computer work, both of which are key aspects of the role.\n\nAbility to perform job duties from a home office, when applicable, utilizing necessary technology and maintaining productivity.\n\nRegular, reliable attendance and punctuality are essential functions of the job to ensure consistent workflow and communication.\n\nWhy you should join usAt Fullpath, we’re not just building groundbreaking AI—we’re redefining the dealership experience. As part of our team, you’ll have the opportunity to make a real impact while working alongside passionate, forward-thinking individuals who love what they do.\n\nCompetitive compensation & comprehensive benefits—because your well-being matters\n\nFlexible, family-friendly environment that supports work-life balance\n\nGlobal team of innovators, collaborators, and go-getters who challenge and uplift one another\n\nCutting-edge AI technology that delivers real value and solves complex challenges for our customers\n\nFast-paced startup culture with endless opportunities for learning, growth, and ownership\n\nA culture built on feedback, initiative, and mutual success, where your voice is heard and your potential is nurtured\n\nJoin us in shaping the future of automotive retail—we’re just getting started.\nAnnual base salary: $65,000 depending on experience and other qualifications of the successful candidate.\nBenefits Options: Medical, Dental, Vision, Disability, Life/AD&D, EAP, 15 vacation days per year to start, 80 hours of sick leave, 12 paid holidays, paid parental leave, & 401k with company match. \nIn the meantime, you can get to know us a little better by checking out @lifeatfullpath on Instagram and Facebook. \nOriginally posted on Himalayas","description_format":"text","description_chars":6320,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Home office","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","AI Agents"],"lifecycle":[{"event":"open","at":"2026-10-03T06:02:52Z"}],"visa":[],"liveness":{"score":93,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.932,"p_room":1,"age_days":7,"expected_fill_days":22,"reasons":["seen:7","urgency","win:early","comp:junior"],"computed_at":"2026-10-10T05:45:15Z"},"pay":{"stated_usd_annual":65000,"is_top_pay":true},"html_url":"https://alion.io/job/fullpath-associate-customer-success-manager","json_url":"https://alion.io/job/fullpath-associate-customer-success-manager.json","meta":{"generated_at":"2026-10-11T03:58:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2189,"day_limit":5000,"remaining_today":2811,"minute_limit":60,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1893711},"rest":"https://alion.io/mcp/rest/get_company?id=1893711"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffullpath-associate-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffullpath-associate-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffullpath-associate-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fullpath-associate-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffullpath-associate-customer-success-manager"}]}