{"id":2948910,"url":"https://alion.io/job/fullpath-customer-enablement-manager-west-coast","title":"Customer Enablement Manager, West Coast","company":{"id":1893711,"name":"Fullpath","domain":"fullpath.com","url":"https://alion.io/company/fullpath","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Comeet","truth_index":null},"role":"Sales","role_family":"Sales","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":{"label":"UTC-8 – UTC-6","utc_offset_min":-8,"utc_offset_max":-6},"hiring_geo_confidence":"explicit","locations":["Salt Lake City, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":80000,"max":95000,"currency":"USD","period":"year","gross":null,"usd_annual":95000},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Instagram","optional":false},{"name":"Jira","optional":false},{"name":"Salesforce","optional":false},{"name":"Slack","optional":false},{"name":"Zendesk","optional":false}],"status":"live","first_seen_at":"2026-10-20T19:04:51Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-26T20:37:42Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Description\nFullpath by Cox Automotive is a fast growing tech company in the automotive space with hubs across the US and Israel. We are disrupting the multi-trillion dollar transportation industry with our advanced Customer Data Platform (CDP) . Our work happens in the fast lane as we bring AI-powered, data-driven solutions to a quickly evolving industry.\nOur team at Fullpath is made up of curious and creative individuals who are always looking to achieve the impossible. We are bold, collaborative, and goal driven, and, at our core, we believe every voice has value and can impact our bottom line.\nIf you are a creative, solutions oriented individual who is ready to put your career in drive, Fullpath is the place for you.\nWe are looking to add a dynamic Customer Enablement Manager to support our Customer Experience team in ensuring that our customers are properly trained on how to use our products. You will accomplish this by creating training materials, conducting in person and virtual training sessions and soliciting feedback from internal and external stakeholders.\nThis job is remote in Mountain or Pacific time zones with extensive travel requirements and reporting to the Manager of Customer Enablement. Preference given to candidates who reside in CST, MST, or PST for timezone coverage during in-person customer visits.\nThe salary range listed reflects total on-target earnings (base + variable/commission). Please refer to the compensation details at the bottom of the posting for the full breakdown of base salary and variable structure.\nWhat you will be responsible for\nDeveloping and delivering training materials, webinars, and workshops in person and virtually to empower customers and increase retention rates\nWorking with the Customer Experience and Sales teams to identify opportunities for deeper customer engagement and increased product adoption\nLiaising between the product team and customers, translating product innovations into client value\nCollaborating with L&D, operations, product, and marketing departments to create the necessary materials to execute the training program\nWorking closely with Onboarding and Customer Success teams to understand specific customer needs and prepare properly for the training\nProviding feedback to product and marketing teams based on customer reactions and questions, refining product messaging and optimizing customer experience touchpoints\nTraveling as needed to conduct customer training in person, including multi-day and extended trips to dealership locations\nDemonstrating and maintaining deep understanding of all products in the Fullpath suite to build and adapt consultative training strategies for each unique customer\nDeveloping and maintaining a library of resources, including presentations, user guides, e-learnings, video guides, FAQs, and best practices to support customers in their journey\nEngaging with dealership owners, managers, and staff with confidence, resilience, and professionalism, maintaining composure in challenging customer interactions\nRequirements\n4+ years of relevant experience in Customer Experience, Operations, or Customer Success AND 2+ years in the automotive technology industry\n2+ years creating and delivering professional training content (strongly preferred)\nProficiency with Salesforce, Learning Management Systems, Jira, G Suite, Slack, and ZenDesk\nStrong verbal and written communication skills with excellent presentation abilities\nAbility to manage multiple projects and priorities in a fast-paced environment with a customer-centric mindset\nSelf-directed problem solver who independently identifies solutions and takes initiative without waiting for direction\nComfort with ambiguity, change, and the ability to \"figure it out\" when plans shift\nResilience and composure when engaging with difficult personalities and skeptical dealership stakeholders in both in-person and virtual settings\nBalanced work style: ability to own individual projects independently while effectively sharing findings and learnings with the team and broader organization\nPrior experience with lead handling, CRM-type products, or similar customer-facing platforms (from automotive or adjacent industries) is highly valued but not required; if lacking Fullpath product knowledge, compensating strengths such as proven subject matter expertise or exceptional track record will be prioritized\nExtensive travel capability: 2-4+ times per month, ranging from 2-3 day trips to week-long stints, with flexibility to adjust logistics on short notice. Preference for candidates near major airports in PST, MST, or CST\nValid driver's license and legal authorization to work in the United States without employer sponsorship\nAbility to sit for extended periods, perform extensive computer work, work from a home office with reliable attendance and punctuality\nWhy you should join us\nAt Fullpath, we’re not just building groundbreaking AI-we’re redefining the dealership experience. As part of our team, you’ll have the opportunity to make a real impact while working alongside passionate, forward-thinking individuals who love what they do.\nCompetitive compensation & comprehensive benefits-because your well-being matters\nFlexible, family-friendly environment that supports work-life balance\nGlobal team of innovators, collaborators, and go-getters who challenge and uplift one another\nCutting-edge AI technology that delivers real value and solves complex challenges for our customers\nFast-paced startup culture with endless opportunities for learning, growth, and ownership\nA culture built on feedback, initiative, and mutual success, where your voice is heard and your potential is nurtured\nJoin us in shaping the future of automotive retail-we’re just getting started.\nAnnual base starting salary: $80,000 - $95,000 depending on experience and other qualifications of the successful candidate with on target variable earning potential of $125,000, annualized, based on performance. \nBenefits Options: Medical, Dental, Vision, Disability, Life/AD&D, EAP, 15 vacation days per year to start, 80 hours of sick leave, 12 paid holidays, paid parental leave, & 401k with company match. \nIn the meantime, you can get to know us a little better by checking out @lifeatfullpath on Instagram and Facebook.","description_format":"text","description_chars":6295,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Home office","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Automotive Components","Marketing & Sales AI"],"lifecycle":[{"event":"open","at":"2026-10-20T19:24:39Z"}],"visa":[],"liveness":{"score":74,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.936,"p_room":0.788,"age_days":5,"expected_fill_days":6,"reasons":["conf:0","urgency","velocity","win:late"],"computed_at":"2026-10-26T05:57:25Z"},"pay":{"stated_usd_annual":95000,"is_top_pay":false},"html_url":"https://alion.io/job/fullpath-customer-enablement-manager-west-coast","json_url":"https://alion.io/job/fullpath-customer-enablement-manager-west-coast.json","meta":{"generated_at":"2026-10-26T23:26:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32015,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1893711},"rest":"https://alion.io/mcp/rest/get_company?id=1893711"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffullpath-customer-enablement-manager-west-coast"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffullpath-customer-enablement-manager-west-coast"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffullpath-customer-enablement-manager-west-coast"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fullpath-customer-enablement-manager-west-coast\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffullpath-customer-enablement-manager-west-coast"}]}