{"id":2494134,"url":"https://alion.io/job/fullpath-customer-success-manager-2","title":"Customer Success Manager","company":{"id":1893711,"name":"Fullpath","domain":"fullpath.com","url":"https://alion.io/company/fullpath","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Comeet","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":80000,"max":88000,"currency":"USD","period":"year","gross":null,"usd_annual":88000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Edge AI","optional":false},{"name":"GA4","optional":false},{"name":"Instagram","optional":false}],"status":"live","first_seen_at":"2026-10-14T02:28:20Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-15T11:53:33Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Description\nFullpath by Cox Automotive is a fast growing tech company in the automotive space with hubs across the US and Israel. We are disrupting the multi-trillion dollar transportation industry with our advanced Customer Data Platform (CDP) . Our work happens in the fast lane as we bring AI-powered, data-driven solutions to a quickly evolving industry.\nOur team at Fullpath is made up of curious and creative individuals who are always looking to achieve the impossible. We are bold, collaborative, and goal driven, and, at our core, we believe every voice has value and can impact our bottom line.\nIf you are a creative, solutions oriented individual who is ready to put your career in drive, Fullpath is the place for you!\nWe are looking for a highly-skilled Customer Success Manager to join our team and make a significant impact on our CS department and the company's success! As an Customer Success Manager, you will have the opportunity to build meaningful relationships with our clients, play a crucial role in achieving our business goals, and work in a data-driven environment. You will collaborate with a compassionate and diverse CS team to ensure our clients receive exceptional service and achieve their desired outcomes.\nThis is a hybrid or remote position with occasional travel requirements, reporting to a Manager of Customer Success.\nThe salary range listed reflects total on-target earnings (base + variable/commission). Please refer to the compensation details at the bottom of the posting for the full breakdown of base salary and variable structure.\nWhat you will be responsible for\nBuild the front-line relationship for our customers (dealerships) and liaise with external and internal stakeholders as needed\nExecute a framework to communicate ROI proactively - identify risks and minimize churn\nAnalyze our customers' performance based on data and work with the customers to optimize success\nInfluence our customers' future lifetime value through high product adoption, satisfaction. and overall customers' health\nCollaborate with cross-functional teams to develop plans that meet the needs of our customers and optimize revenue opportunities\nUnderstand our customers’ business models and industries to best position adaptive insights to support their business goals\nRequirements\n2+ years of customer success experience in a B2B Automotive SaaS company\nMust hold current certifications in the Google Adwords and Google Analytics (GA4) or obtain them before start date\nHigh level of competency working with data to drive business focus and decision making\nAbility to build and implement follow-up processes\nExperience working with CRM systems\nIndependent problem-solving skills and adaptivity to change\nExcellent verbal and written communication skills\nStrong work ethic and high energy levels\nLegal authorization to work in the United States without the need for employer sponsorship now or in the future.\nAbility to sit for extended periods and perform extensive computer work, both of which are key aspects of this role.\nAbility to perform job duties from a home office, when applicable, utilizing necessary technology and maintaining productivity.\nRegular, reliable attendance and punctuality are essential functions of the job to ensure consistent workflow and communication.\nWhy you should join us\nAt Fullpath, we’re not just building groundbreaking AI-we’re redefining the dealership experience. As part of our team, you’ll have the opportunity to make a real impact while working alongside passionate, forward-thinking individuals who love what they do.\nCompetitive compensation & comprehensive benefits-because your well-being matters\nFlexible, family-friendly environment that supports work-life balance\nGlobal team of innovators, collaborators, and go-getters who challenge and uplift one another\nCutting-edge AI technology that delivers real value and solves complex challenges for our customers\nFast-paced startup culture with endless opportunities for learning, growth, and ownership\nA culture built on feedback, initiative, and mutual success, where your voice is heard and your potential is nurtured\nJoin us in shaping the future of automotive retail-we’re just getting started.\nAnnual base starting salary: $80,000 - $88,000, depending on experience and other qualifications of the successful candidate. On target earnings (base + variable) up to $118,000. Fullpath is open to offering a higher base salary for candidates who exceed the qualifications listed in the job description.\nBenefits Options: Medical, Dental, Vision, Disability, Life/AD&D, EAP, 15 vacation days per year to start, 80 hours of sick leave, 12 paid holidays, paid parental leave, & 401k with company match. \nIn the meantime, you can get to know us a little better by checking out @lifeatfullpath on Instagram and Facebook.\nAre you the one? Send your resume to: \nAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or status as a protected veteran.\nIf you require an accommodation to apply for this position, please contact .","description_format":"text","description_chars":5265,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Home office","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Automotive Components","Marketing & Sales AI"],"lifecycle":[{"event":"open","at":"2026-10-14T03:57:17Z"}],"visa":[],"liveness":{"score":99,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.993,"p_room":1,"age_days":1,"expected_fill_days":28,"reasons":["conf:2","urgency","velocity","win:early","comp:junior"],"computed_at":"2026-10-15T05:46:00Z"},"pay":{"stated_usd_annual":88000,"is_top_pay":true},"html_url":"https://alion.io/job/fullpath-customer-success-manager-2","json_url":"https://alion.io/job/fullpath-customer-success-manager-2.json","meta":{"generated_at":"2026-10-15T11:59:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18410,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1893711},"rest":"https://alion.io/mcp/rest/get_company?id=1893711"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffullpath-customer-success-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffullpath-customer-success-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffullpath-customer-success-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fullpath-customer-success-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffullpath-customer-success-manager-2"}]}