{"id":2019002,"url":"https://alion.io/job/fullpath-customer-success-manager","title":"Customer Success Manager","company":{"id":1893711,"name":"Fullpath","domain":"fullpath.com","url":"https://alion.io/company/fullpath","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Welcome to the Jungle","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Teaneck, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":80000,"max":118000,"currency":"USD","period":"year","gross":null,"usd_annual":118000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"GA4","optional":false},{"name":"Google Ads","optional":false}],"status":"live","first_seen_at":"2026-06-06T00:01:22Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-09T22:53:40Z","board_verified":true,"closed_at":null,"days_open":126,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":124},"description":"Join our fast-paced tech startup as a Customer Success Manager. In this role, you will build meaningful relationships with our clients, analyze their performance based on data, and collaborate with cross-functional teams to optimize revenue opportunities. You will have the opportunity to make a significant impact on our CS department and the company's success.\nMissions\nEstablish and maintain strong relationships with clients, acting as the primary point of contact and ensuring their needs are met.\nAnalyze customer performance data to identify areas for improvement and work collaboratively with clients to implement strategies that drive success.\nProactively communicate the value of the company's products and services, addressing any concerns and minimizing churn.\nProfil recherché\n - We are looking for a highly-skilled Customer Success Manager to join our team and make a significant impact on our CS department and the company's success!- Digital marketing and advertising platform experience (Google, Facebook, Google Ads, Bing, and Google Analytics)\n- Ability to sit for extended periods and perform extensive computer work, both of which are key aspects of this role\n- Strong work ethic and high energy levels\n- Regular, reliable attendance and punctuality are essential functions of the job to ensure consistent workflow and communication\n- High level of competency working with data to drive business focus and decision making\n- Legal authorization to work in the United States without the need for employer sponsorship now or in the future\n- Independent problem-solving skills and adaptivity to change\n- Must hold current certifications in the following Google platforms, or successfully obtain them within the first 30 days of employment: Google Ads (Display), Google Ads (Search), Google Analytics (GA4), and PMAX\n- Ability to perform job duties from a home office, when applicable, utilizing necessary technology and maintaining productivity\n- 2+ years of customer success experience in a B2B Automotive SaaS company\n- Ability to build and implement follow-up processes\n- Excellent verbal and written communication skills\n- Experience working with CRM 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