{"id":3020061,"url":"https://alion.io/job/fullpath-technical-support-specialist-4","title":"Technical Support Specialist","company":{"id":1893711,"name":"Fullpath","domain":"fullpath.com","url":"https://alion.io/company/fullpath","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Comeet","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Seattle, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":55000,"max":65000,"currency":"USD","period":"year","gross":null,"usd_annual":65000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Slack","optional":false}],"status":"closed","first_seen_at":"2026-10-21T17:06:25Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-23T19:18:30Z","board_verified":false,"closed_at":"2026-10-23T19:18:30Z","days_open":2,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":2},"description":"Description\nFullpath by Cox Automotive is a fast growing tech company in the automotive space with hubs across the US and Israel. We are disrupting the multi-trillion dollar transportation industry with our advanced Customer Data Platform (CDP) . Our work happens in the fast lane as we bring AI-powered, data-driven solutions to a quickly evolving industry.\nOur team at Fullpath is made up of curious and creative individuals who are always looking to achieve the impossible. We are bold, collaborative, and goal driven, and, at our core, we believe every voice has value and can impact our bottom line.\nIf you are a creative, solutions oriented individual who is ready to put your career in drive, Fullpath is the place for you!\nThis role is designed as a foundational step with opportunities to advancement to Tier 2, Team Lead, or specialized technical roles based on performance and interest. Beyond ticket resolution, you will be empowered to act as a crucial liaison between our customers and engineering, identifying trends and contributing directly to product improvements, knowledge base development, and operational initiatives. You'll gain invaluable experience with cutting-edge SaaS technologies at a high-growth startup.\nWe are seeking a highly autonomous and experienced learner who thrives on tackling new challenges, proactively expanding their technical expertise, and consistently delivering a superior customer-centered experience within a fast-paced environment.\nThis is a remote position that will work in PST and reports to the Manager of Technical Support.\nWhat you will be responsible for\nProviding high quality customer support to Fullpath’s customers\nDemonstrating exemplary customer service skills via inbound/outbound phone, email, and internal chats\nTroubleshooting, manage, and resolve technical issues tickets and be the point of communication between our clients, partners, and other internal supporting teams utilizing Zendesk\nCollaborating with Tier 1 Lead and Tier 2 support to solve technical product issues while keeping in constant communication with the customer \nDemonstrating a “can do” attitude to solve as many issues at your resolution level\nPerforming a variety of additional technical tasks on our customers’ accounts\nRequirements\nAt least 5 years of professional work experience with at least 1 year in troubleshooting for SaaS products and 1 year providing support to customers\nExperience working with CRMs and modern SaaS tools (G Suite, Slack, Zendesk, etc.)\n Service-oriented approach with strong client-focused skills, comfortable making calls to customers\nTeam player with collaborative work style\nExcellent time and tasks management\nProblem-solver mindset\nExcellent English verbal and written communication skills\nLegal authorization to work in the United States without the need for employer sponsorship now or in the future.\nAbility to sit for extended periods and perform extensive computer work, both of which are key aspects of this role.\nAbility to perform job duties from a home office, when applicable, utilizing necessary technology and maintaining productivity.\nRegular, reliable attendance and punctuality are essential functions of the job to ensure consistent workflow and communication.\nThe top candidate will also have\nExperience working in the automotive industry\nExperience in SEO/SEM (e.g., Google Adwords, Facebook ads, Bing ads)\nWhy you should join us\nAt Fullpath, we’re not just building groundbreaking AI-we’re redefining the dealership experience. As part of our team, you’ll have the opportunity to make a real impact while working alongside passionate, forward-thinking individuals who love what they do.\nCompetitive compensation & comprehensive benefits-because your well-being matters\nFlexible, family-friendly environment that supports work-life balance\nGlobal team of innovators, collaborators, and go-getters who challenge and uplift one another\nCutting-edge AI technology that delivers real value and solves complex challenges for our customers\nFast-paced startup culture with endless opportunities for learning, growth, and ownership\nA culture built on feedback, initiative, and mutual success, where your voice is heard and your potential is nurtured\nJoin us in shaping the future of automotive retail-we’re just getting started.\nAnnual base starting salary: $55,000 - $65,000 depending on experience and other qualifications of the successful candidate.\nBenefits Options: Medical, Dental, Vision, Disability, Life/AD&D, EAP, 15 vacation days per year to start, 80 hours of sick leave, 12 paid holidays, paid parental leave, & 401k with company match. \nIn the meantime, you can get to know us a little better by checking out @lifeatfullpath on Instagram and Facebook. \nAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or status as a protected veteran.\nIf you require an accommodation to apply for this position, please contact .","description_format":"text","description_chars":5118,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["401k plan","Home office","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Automotive Components","Marketing & Sales AI"],"lifecycle":[{"event":"open","at":"2026-10-21T17:35:14Z"},{"event":"close","at":"2026-10-23T19:18:30Z"}],"visa":[],"liveness":null,"pay":{"stated_usd_annual":65000,"is_top_pay":false},"html_url":"https://alion.io/job/fullpath-technical-support-specialist-4","json_url":"https://alion.io/job/fullpath-technical-support-specialist-4.json","meta":{"generated_at":"2026-10-23T20:41:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2405,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1893711},"rest":"https://alion.io/mcp/rest/get_company?id=1893711"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffullpath-technical-support-specialist-4"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffullpath-technical-support-specialist-4"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffullpath-technical-support-specialist-4"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fullpath-technical-support-specialist-4\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffullpath-technical-support-specialist-4"}]}