{"id":191186,"url":"https://alion.io/job/fullscript-engineering-manager-patient-experience","title":"Engineering Manager, Patient Experience","company":{"id":9061,"name":"Fullscript","domain":"fullscript.com","url":"https://alion.io/company/fullscript","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":null},"role":"Leadership","role_family":"Leadership","seniority":"lead","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ottawa, Canada","Toronto, Canada","Calgary, Canada"],"countries":["CA"],"hiring_countries":["CA"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":76000,"max_usd":153000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":14},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"GraphQL","optional":false},{"name":"React Native","optional":false},{"name":"JavaScript","optional":true},{"name":"React.js","optional":true}],"status":"live","first_seen_at":"2026-09-02T13:27:46Z","employer_posted_date":"2026-09-02","last_verified_at":"2026-10-23T15:41:16Z","board_verified":true,"closed_at":null,"days_open":51,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":51},"description":"The Mission: Care Mode at Fullscript\nFullscript is evolving from a platform patients use to access care into one that helps them actively follow through on it.\nWhat we call Care Mode is at the center of that evolution. It is designed to create a continuous connection between patients and their care teams-helping patients turn recommendations into sustainable actions while giving practitioners greater visibility into what happens between visits.\nOur goal is to close the loop from recommendation → engagement → adherence → outcomes, using technology to deepen the connection between patients and their care teams at scale.\nThis is not engagement for engagement’s sake. It’s about building thoughtful, trusted experiences that help people take the next right step in their care.\nThe Role\nWe’re looking for a hands-on Engineering Manager to lead our Patient Experience pod and help shape the technical and product foundations of Care Mode.\nThis role blends engineering leadership, product thinking, and people leadership. You’ll stay close to the work-contributing to technical design and implementation, navigating difficult engineering decisions, and stepping in when deeper context or hands-on support is needed-while creating the conditions for a strong team to do its best work.\nWe believe great engineering leaders are builders at heart. You can zoom out to understand strategy and product intent, then zoom back into the implementation when it matters. You bring clarity to ambiguity, raise the bar through example, and create momentum through trust, context, and shared ownership.\nThe product reflects the team that builds it. This role shapes both.\nWhat You’ll Do\nBuild and lead\nCross-functional team on patient experience; set technical direction in a complex, evolving domain.\n\nStay meaningfully hands-on through system design, code, reviews, prototyping, and solving difficult technical problems.\n\nSet technical direction and evolve architecture in a complex, rapidly developing product domain.\n\nLead design discussions where product, engineering, data, and clinical considerations intersect.\n\nOwn hard problems\nHelp evolve Fullscript from transactional patient experiences toward a longitudinal, person-centric model of care.\n\nBuild systems that bring together clinical data, behavioral signals, and real-world patient context.\n\nMake deliberate tradeoffs across speed, quality, reliability, safety, and trust.\n\nBring structure and momentum to ambiguous problems without waiting for perfect information.\n\nRaise the bar\nEstablish a high bar for technical and product quality through how you build, review, and make decisions.\n\nCreate an environment that combines psychological safety with meaningful accountability.\n\nDevelop engineers through coaching, pairing, feedback, technical debate, and hands-on collaboration.\n\nContinually challenge the team to ask: Are we solving the right problem? Is the experience worthy of the people who depend on us?\n\nCollaborate at scale\nPartner closely with Product, Design, Clinical, Data, and Engineering leaders across Fullscript.\n\nInfluence broader technical direction as Care Mode and patient experiences become increasingly foundational to the Fullscript platform.\n\nChampion patient trust, practitioner workflows, and long-term system health in product and technical decisions.\n\nHow We Expect You to Think\nWe’re looking for a builder with high agency, strong judgment, and a fundamentally optimistic view of what technology can make possible.\nYou:\nDefault to action. When something is unclear, narrow the problem, propose a path, and move - then adjust with data.\n\nEnforce a high bar on reliability and trust: bug discipline, instrumentation, dogfooding. Quality is non-negotiable; so is shipping.\n\nTake ownership beyond the boundaries of your formal scope.\n\nAre comfortable operating in ambiguity and moving forward with incomplete information.\n\nChallenge direction thoughtfully when something doesn’t feel right-and help create a better path.\n\nCare about outcomes, not simply output.\n\nYou’re equally comfortable asking “What should we build?”and “How should we build it?”\nWhat You Bring\nSignificant experience building and leading software products end-to-end, from early concepts through iteration and operation at scale.\n\nMultiple years of engineering management experience, with a clear commitment to people leadership while remaining deeply technical and close to the work.\n\nA track record of owning difficult, non-obvious technical problems with meaningful product and user impact.\n\nComfort moving between hands-on engineering and engineering leadership-sometimes within the same day.\n\nStrong technical judgment and an ability to communicate why a decision matters, not simply what should be built.\n\nExperience building and operating high-scale applications, with a strong appreciation for reliability, performance, maintainability, and user trust.\n\nStrong product instincts and the ability to connect engineering decisions to the experience they create for users.\n\nStrong signals for this role include:\nDeep experience building successful consumer-facing web and/or mobile products, where engagement, retention, usability, and product quality were central to the experience.\n\nExperience building consumer experiences that proactively give users a reason to return-through timely, relevant, personalized, or context-aware interactions that reduce effort and sustain engagement over time.\n\nFluency with modern AI-assisted engineering workflows and tools, with strong judgment about how to use AI to explore options, challenge assumptions, accelerate implementation, and improve technical decision-making.\n\nStrong instincts around responsiveness, fast feedback loops, perceived performance, and the details that make software feel lightweight and intuitive.\n\nExperience designing for moments when users may be overwhelmed, disengaged, or uncertain about what to do next.\n\nExperience with React, React Native, Rails, GraphQL, Apollo. Specific technologies matter less than depth of technical thinking and craftsmanship.\n\nBonus signals we value:\nExperience building products in regulated, safety-sensitive, or high-trust domains.\n\nA track record of raising quality bars, not simply increasing velocity.\n\nAn ability to challenge people constructively and leave teams stronger and more energized as a result.\n\nHow We Build\nWe care deeply about craft, empathy, and trust. Our engineering values are captured in the Fullscript Developer Handbook.\nWe believe complexity should be clarified rather than surfaced, technology should deepen human care rather than replace it, and great teams outperform lone heroes.\nThis is an opportunity to help establish how Fullscript builds and engages patients on mobile. You’ll join an experienced team, strong product leadership, and the opportunity to shape the technical approach, product experience, and engineering practices that take it forward. It combines the scope and ambiguity of a new product with the resources and scale of an established company.\nWhat We Can Offer You\nGenerous PTO and competitive pay\n\nFullscript’s RRSP match program for financial health\n\nFlexible benefits package and workplace wellness program\n\nTraining budget and company-wide learning initiatives\n\nDiscount on Fullscript catalog of products\n\nAbility to work Wherever You Work Well*\n\nOur Wherever You Work Well philosophy means Fullscript teammates get to pick their own office - whether that’s in-office, at home, or a bit of both","description_format":"text","description_chars":7502,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["E-commerce Platforms","Dietary Supplements"],"lifecycle":[{"event":"open","at":"2026-09-02T15:02:03Z"}],"visa":[{"country":"CA","licensed_sponsor":true,"evidence":"Positions approved through LMIA in 12 months: 2","filings_12m":2,"filings_prev_12m":1,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"High Wage; Global Talent Stream","cap_exempt":false,"checked_at":"2026-10-03T21:10:52+00:00","sources":["ESDC: employers issued a positive LMIA"],"filings_for_role_12m":0}],"liveness":{"score":38,"band":"fade","label":"Fading","p_open":1,"p_active":0.696,"p_room":0.55,"age_days":50,"expected_fill_days":41,"reasons":["conf:0","velocity","win:tail"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/fullscript-engineering-manager-patient-experience","json_url":"https://alion.io/job/fullscript-engineering-manager-patient-experience.json","meta":{"generated_at":"2026-10-23T19:04:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":414,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":9061},"rest":"https://alion.io/mcp/rest/get_company?id=9061"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffullscript-engineering-manager-patient-experience"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffullscript-engineering-manager-patient-experience"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffullscript-engineering-manager-patient-experience"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fullscript-engineering-manager-patient-experience\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffullscript-engineering-manager-patient-experience"}]}