{"id":1149790,"url":"https://alion.io/job/fullstack-academy-customer-support-associate","title":"Customer Support Associate","company":{"id":17956,"name":"Fullstack Academy","domain":"fullstackacademy.com","url":"https://alion.io/company/fullstack-academy","size_band":null,"is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Workable","truth_index":{"grade":"D","score":53,"open_postings":18,"ghost_share":0.778,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":45000,"max":50000,"currency":"USD","period":"year","gross":null,"usd_annual":50000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HubSpot","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-09-23T17:16:24Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-24T05:53:03Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":0},"description":"About Simplilearn\nSimplilearn is the world’s #1 online Bootcamp provider, enabling learners around the globe with rigorous and highly specialized training offered in partnership with world-renowned universities and leading corporations. We focus on emerging technologies and skills, such as data science, cloud computing, programming, and more - that are transforming the global economy. Our training is hands-on and immersive, including live virtual classes, integrated labs and projects, 24x7 support, and a collaborative learning environment. Over two million professionals and 2000 corporate training organizations across 150 countries have harnessed our award-winning programs to achieve their career and business goals.\nSimplilearn has collaborated with Fullstack Academy to leverage its widespread footprint in the US region and partnerships with Top US universities to grow internationally.\nAbout the team: Our team blends live instruction, personalized support, and career-focused resources to deliver meaningful outcomes for learners worldwide. Our team has a strong focus on US interactions and expectations; however, our programs are not limited to one geography.\nWe are looking for a customer-focused, enthusiastic, and persuasive Customer Support Associate to join our U.S. team. In this role, you will proactively reach out to enrolled learners via phone and email, guiding them through their learning journey, addressing concerns, and ensuring they stay engaged and on track to complete their programs.\nThis is not a technical support or product troubleshooting role - instead, you’ll serve as a friendly, reliable point of contact to boost learner success and satisfaction.\nKey Responsibilities:\nConduct regular outbound calls to learners to:\nWelcome them to the program.\nRemind them of upcoming classes or milestones.\nEncourage participation and course completion.\nFollow up with inactive or at-risk learners to understand challenges and offer support.\nProvide clear, empathetic guidance to help learners navigate their journey.\nLog all learner interactions and status updates in the CRM (e.g., Salesforce).\nCollaborate with internal teams (operations, academic advisors, etc.) to address learner needs.\nShare learner feedback and insights to help improve the overall learner experience.\nManage feedback and Testimonials from the learner\nRequirements\n1-2 years of experience in customer support or learner engagement roles.\nStrong spoken and written communication skills, with a clear, friendly phone presence.\nSelf-motivated with a learner-first mindset and high attention to detail.\nAbility to multitask, manage time effectively, and work independently in a remote setup.\nExperience using CRM tools like Salesforce, HubSpot, or similar is a plus.\nComfortable working in EST timezone, morning 8 AM to 4 PM\nBenefits\nC ompensation- $45k- $50k base per year with benefits like 401 K , Medical , Dental and Vision","description_format":"text","description_chars":2928,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Data & Analytics","Education"],"lifecycle":[{"event":"open","at":"2026-09-23T17:16:24Z"}],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":0,"expected_fill_days":23,"reasons":["conf:7","stale_co","win:early"],"computed_at":"2026-09-24T05:45:00Z"},"pay":{"stated_usd_annual":50000,"is_top_pay":false},"html_url":"https://alion.io/job/fullstack-academy-customer-support-associate","json_url":"https://alion.io/job/fullstack-academy-customer-support-associate.json","meta":{"generated_at":"2026-09-24T07:12:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}