{"id":1547391,"url":"https://alion.io/job/fullsteam-account-manager-maestro-pms","title":"Account Manager, Maestro PMS","company":{"id":2283433,"name":"Full Steam","domain":"fullsteam.com","url":"https://alion.io/company/fullsteam-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":66000,"max_usd":127000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":391},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HubSpot","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-09-30T22:30:38Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-18T08:13:03Z","board_verified":true,"closed_at":null,"days_open":18,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":18},"description":"It's fun to work in a company where people truly BELIEVE in what they're doing!\nFullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of over 1,900 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients.\nAs an Account Manager at Maestro, part of the Fullsteam organization, you are responsible for driving expansion growth within our customer base. Your primary responsibility will be to foster strong relationships with existing clients, identify opportunities for upselling and cross-selling, and ensure their continued satisfaction and loyalty to our software solutions and services...\nResponsibilities and Duties:\nDevelop and maintain strong relationships with key stakeholders within the existing customer base through phone, video, email and face to face to understand their business goals and challenges.\nCreate and execute strategic account plans to identify growth opportunities and drive expansion within assigned accounts.\nDeeply understand customers business needs and match to qualifying products and solutions.\nIdentify and pursue opportunities to upsell and cross-sell additional products and services that align with customer needs and objectives.\nServe as the voice of the customer within the organization, advocating for their needs and ensuring they receive the highest level of service.\nProactively manage contract renewals, ensuring high renewal rates and preventing churn.\nCollaborate with the Customer Success team to ensure customers are successfully adopting and leveraging our solutions to achieve their desired outcomes.\nAddress and resolve customer issues and concerns in a timely and effective manner, coordinating with internal teams as needed.\nMaintain an accurate record of sales activities, leads, and opportunities in the CRM system. Develop and manage a sales pipeline of opportunities to achieve monthly, quarterly, and annual targets. Leverage sales dashboards to understand where to focus your time and activities.\nProvide regular updates and reports on account status, growth opportunities, and customer satisfaction metrics to management.\nSkills and Competencies:\nExcellent interpersonal skills with the ability to build and maintain strong relationships with customers and internal stakeholders.\nAbility to think strategically and identify growth opportunities within existing accounts.\nStrong understanding of sales processes and techniques for upselling and cross-selling.\nExcellent verbal and written communication skills, with the ability to present information clearly and persuasively.\nStrong problem-solving skills with the ability to address and resolve customer issues effectively.\nDeep commitment to customer satisfaction and success, with a proactive and customer-centric approach.\nAbility to analyze customer data, market trends, and account metrics to inform strategy and decision-making.\nExceptional organizational and time management skills and attention to detail with the ability to manage multiple accounts and priorities simultaneously.\nIn-depth understanding of the software technology industry and market dynamics.\nOutstanding knowledge of MS Office and proficiency in CRM software (e.g., Salesforce, HubSpot) and customer success tools.\nFast and adaptative learner, focused on improving customer and business processes. \nAdvanced negotiation skills.\nDriven by achieving and exceeding targets, with a strong focus on results.\nExperience and Education Requirements:\nBachelor’s degree in Business, Marketing, Technology, or a related field preferred.\nPrior PMS experience highly preferred\n3+ years of experience in software sales preferred\nFullsteam supports an inclusive workplace that values diversity of thought, experience, and background. Fullsteam is an Equal Opportunity/AffirmativeAction employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state, or local law.","description_format":"text","description_chars":4652,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Travel Technology","Artificial Intelligence","Sales & Marketing","Corporate Events"],"lifecycle":[{"event":"open","at":"2026-09-30T22:30:38Z"}],"visa":[],"liveness":{"score":46,"band":"ok","label":"Likely open","p_open":1,"p_active":0.844,"p_room":0.55,"age_days":18,"expected_fill_days":16,"reasons":["conf:21","win:tail"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/fullsteam-account-manager-maestro-pms","json_url":"https://alion.io/job/fullsteam-account-manager-maestro-pms.json","meta":{"generated_at":"2026-10-19T08:24:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5562,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2283433},"rest":"https://alion.io/mcp/rest/get_company?id=2283433"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffullsteam-account-manager-maestro-pms"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffullsteam-account-manager-maestro-pms"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffullsteam-account-manager-maestro-pms"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fullsteam-account-manager-maestro-pms\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffullsteam-account-manager-maestro-pms"}]}