{"id":1683522,"url":"https://alion.io/job/fullsteam-chargeback-team-lead","title":"Chargeback Team Lead","company":{"id":2283433,"name":"Fullsteam","domain":"fullsteam.com","url":"https://alion.io/company/fullsteam-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Management","role_family":"Management","seniority":"lead","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":32,"max":35,"currency":"USD","period":"hour","gross":null,"usd_annual":70000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-01T00:00:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-03T01:18:04Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"It's fun to work in a company where people truly BELIEVE in what they're doing!\nFullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of over 1,900 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients.\nThe Payments Customer Support Department serves as Fullsteam’s central resource for payment-related support, partnering with merchants, business units, processors, and internal teams to resolve payment issues, enhance the merchant experience, and drive operational excellence across the payment lifecycle. The department provides expertise in payment processing, merchant support, operational problem solving, and process improvement while working closely with teams across the organization.\nThe Chargebacks Team is a specialized function within Payments Customer Support responsible for managing payment disputes from initial notification through resolution. The team works with merchants, business units, and payment partners to review disputes, gather supporting documentation, manage response deadlines, submit dispute responses, and communicate case status throughout the process. By helping protect merchant revenue, identifying dispute trends, and promoting best practices, the Chargebacks Team plays a critical role in supporting Fullsteam’s merchants and overall support strategy.\nThe team is seeking a Chargeback Team Lead to oversee daily operations, coaching, quality, and performance. This role ensures service, productivity, compliance, and business goals are met while partnering with management to develop employees and improve operations.\nPrimary Responsibilities:\n\nTeam Leadership and Employee Development\nCoach and support Chargeback Specialists, including onboarding, training, and ongoing development.\nReinforce policies, procedures, best practices, and clear performance expectations.\nPromote an accountable, collaborative, and positive team environment.\nOperational Management\nMonitor workloads, queues, service levels, and staffing priorities to meet deadlines.\nServe as the primary escalation point for operational and employee questions.\nEnsure compliance with card network requirements, internal procedures, and business continuity needs.\nQuality and Performance Oversight\nReview quality, productivity, service levels, and operational performance.\nProvide feedback, recognize achievements, and partner with management on performance concerns or corrective actions.\nPromote consistent, accurate, and accountable execution across the team.\nStakeholder Partnership\nPartner with business units, internal departments, and leadership to support operational goals and changes.\nCommunicate operational risks, challenges, opportunities, and priorities to management.\nRepresent the chargeback team in cross-functional discussions and projects.\nContinuous Improvement\nImprove workflows, procedures, documentation, and standard operating practices.\nSupport testing, implementation, and adoption of system and process enhancements.\nDrive consistency and operational excellence through continuous improvement.\nSkills & Competencies:\n\nChargeback Operations\nAdvanced knowledge of chargebacks, dispute resolution, fraud prevention, card network requirements, and recovery practices.\nAbility to resolve escalated operational issues and complex disputes.\nLeadership and Coaching\nDemonstrated ability to lead, coach, motivate, and develop employees.\nStrong conflict resolution, engagement, and accountability skills.\nOperational Excellence\nStrong organization and decision-making, with the ability to balance quality, productivity, compliance, and service levels.\nCommitment to continuous improvement and operational effectiveness.\nCommunication and Collaboration\nStrong written and verbal communication skills.\nAbility to build cross-functional relationships and communicate expectations and priorities clearly.\nMinimum Qualifications:\n3+ years of chargeback, dispute resolution, fraud operations, or payment processing experience.\nExperience leading, coaching, mentoring, or coordinating a team.\nStrong analytical and problem-solving skills, with the ability to manage competing priorities.\nAdvanced knowledge of chargeback regulations, dispute processes, and card network requirements.\nSalary range: $32.00/hour-$35.00/hour USD.\nFullsteam supports an inclusive workplace that values diversity of thought, experience, and background. Fullsteam is an Equal Opportunity/AffirmativeAction employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state, or local law.","description_format":"text","description_chars":5295,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Sales & Marketing","Corporate Events"],"lifecycle":[{"event":"open","at":"2026-10-02T09:55:21Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":44,"reasons":["conf:0","win:early"],"computed_at":"2026-10-03T02:00:27Z"},"pay":{"stated_usd_annual":70000,"is_top_pay":false},"html_url":"https://alion.io/job/fullsteam-chargeback-team-lead","json_url":"https://alion.io/job/fullsteam-chargeback-team-lead.json","meta":{"generated_at":"2026-10-03T02:00:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2061,"day_limit":5000,"remaining_today":2939,"minute_limit":60,"resets_at":"2026-10-04T00:00:00Z"}}}