{"id":1920890,"url":"https://alion.io/job/fullsteam-software-support-technician","title":"Software Support Technician","company":{"id":2283433,"name":"Fullsteam","domain":"fullsteam.com","url":"https://alion.io/company/fullsteam-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Monroeville, United States","United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":20,"max":25,"currency":"USD","period":"hour","gross":null,"usd_annual":50000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SQL","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-05T18:08:04Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-06T22:11:21Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"It's fun to work in a company where people truly BELIEVE in what they're doing!\nFullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of over 1,900 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients.\nRB Retail & Service Solutions, part of the Fullsteam organization, is seeking a motivated, technically skilled Software Support Technician to join our team. In this role, you will provide technical support, troubleshoot software issues, and help our customers get the most out of our software solutions.\nYou will support more than 600 businesses across the United States and Canada, assisting customers by telephone and through remote internet support. You will play an important role in resolving technical issues, ensuring customer satisfaction, testing software updates, and helping improve the overall customer experience.\nThis position is ideal for someone who enjoys solving problems, learning new technologies, and working directly with customers. Our fast-paced, highly varied environment requires someone who can quickly learn new concepts, apply technical knowledge, and work effectively both independently and as part of a team.\nThe successful candidate will be comfortable working with multiple facets of IT, including software troubleshooting, basic networking, remote support, and technical documentation. Training is provided to all new hires, but a strong technical foundation, willingness to learn, and customer-focused mindset are essential. This position requires extended periods of computer use and frequent telephone communication with customers. Experience with remote support and help desk ticketing software is expected.\nPrimary Responsibilities:\nProvide professional, timely, and effective technical support to customers by telephone and through remote internet support.\nTroubleshoot and resolve software, system, and basic networking issues.\nAssist customers with software installation, setup, configuration, and usage.\nUse remote support tools to diagnose and resolve customer issues.\nAccurately document customer issues, troubleshooting steps, and resolutions in the company's support ticketing system.\n Escalate complex or unresolved issues to the appropriate internal team members.\nTest new software updates and enhancements to identify potential issues before release.\nDocument software testing results and communicate findings to the appropriate teams.\nCreate and maintain customer-facing technical documentation, including setup guides, how-to instructions, and software usage documentation.\nClearly and patiently explain technical concepts and software functionality to customers with varying levels of technical experience.\nCollaborate with internal teams to identify recurring issues, improve support processes, and enhance the customer experience.\nStay current on company software, new features, and technical procedures.\n Identify opportunities to improve efficiency, streamline troubleshooting, and strengthen customer support.\nSkills\n Associate's degree in Information Technology, Computer Science, or a related technical discipline.\nPrevious customer service, help desk, technical support, or systems administration experience.\n Understanding of basic networking principles and troubleshooting concepts.\nExperience using remote desktop or remote support software.\nExperience using support ticketing or help desk software.\nStrong technical writing skills, including the ability to create clear, accurate, customer-facing technical documentation.\nExcellent verbal and written communication skills.\nAbility to patiently guide users through software setup, troubleshooting, and usage.\nAbility to explain technical information clearly to individuals with varying levels of technical knowledge.\nStrong analytical and problem-solving skills.\nAbility to learn new software and technical concepts quickly.\nStrong attention to detail, particularly when documenting issues and resolutions.\nAbility to work independently, prioritize tasks, and collaborate effectively with a team.\nMinimum Qualifications:\nExperience supporting business management, retail, point-of-sale, or service industry software.\nExperience troubleshooting Windows-based applications and computer systems.\nFamiliarity with software testing and quality assurance processes.\nExperience creating user guides, knowledge base articles, or other technical documentation.\nFamiliarity with databases, SQL, or other business software technologies.\nExperience providing remote technical support to multiple business locations.\nHourly Range: $20.00 - $$25.00 / hour USD\nFullsteam supports an inclusive workplace that values diversity of thought, experience, and background. Fullsteam is an Equal Opportunity/AffirmativeAction employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state, or local law.","description_format":"text","description_chars":5616,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Sales & Marketing","Corporate Events"],"lifecycle":[{"event":"open","at":"2026-10-05T18:08:04Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":27,"reasons":["conf:3","velocity","win:early"],"computed_at":"2026-10-06T05:45:30Z"},"pay":{"stated_usd_annual":50000,"is_top_pay":false},"html_url":"https://alion.io/job/fullsteam-software-support-technician","json_url":"https://alion.io/job/fullsteam-software-support-technician.json","meta":{"generated_at":"2026-10-07T00:43:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1276,"day_limit":5000,"remaining_today":3724,"minute_limit":60,"resets_at":"2026-10-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2283433},"rest":"https://alion.io/mcp/rest/get_company?id=2283433"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffullsteam-software-support-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffullsteam-software-support-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffullsteam-software-support-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fullsteam-software-support-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffullsteam-software-support-technician"}]}