{"id":4189810,"url":"https://alion.io/job/funxiono-senior-site-supervisor","title":"Senior Site Supervisor","company":{"id":4510676,"name":"FunxionO","domain":null,"url":"https://alion.io/company/funxiono","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Johannesburg, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-12T08:36:12Z","employer_posted_date":null,"last_verified_at":"2026-11-12T08:36:12Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"Introduction\nClient in this area Rosebank (Gauteng Region) seeks this skills\n\nDuties & Responsibilities\nStrategic Operations & Multi-Site Management\n\n Provide strategic and operational leadership across multiple client sites and departments.\n\n Develop and implement operational strategies aligned with organisational objectives and contractual requirements.\n\n Ensure consistent service delivery, operational efficiency and adherence to established standards across all locations.\n\n Oversee workforce planning, resource allocation, operational capacity and staffing structures.\n\n Identify operational risks, service gaps and opportunities for continuous improvement.\n\n Drive operational excellence through effective systems, processes, policies and procedures.\n\n Monitor operational performance and ensure delivery against agreed business objectives.\n\nContract Management & SLA Governance\n\n Take accountability for operational contract performance and service delivery obligations.\n\n Ensure compliance with contractual agreements, KPIs, SLAs and client-specific requirements.\n\n Monitor contract deliverables and identify potential risks to service performance.\n\n Lead service performance reviews and engage relevant stakeholders on contractual matters.\n\n Drive corrective and preventative action plans where service delivery falls below agreed standards.\n\n Maintain effective relationships with outsourced business partners and service providers.\n\n Identify opportunities to improve contractual performance, operational efficiencies and client value.\n\nClient & Stakeholder Relationship Management\n\n Act as a senior point of contact for key client stakeholders.\n\n Establish and maintain strategic client relationships built on trust, accountability and service excellence.\n\n Engage proactively with clients to understand business priorities, evolving needs and expectations.\n\n Lead client engagements, operational reviews and service delivery discussions.\n\n Manage complex client escalations and resolve service-related challenges professionally and effectively.\n\n Anticipate client requirements and proactively implement solutions that enhance the overall client experience.\n\n Build strong partnerships across internal departments, external stakeholders and outsourced service providers.\n\nPeople Management & Leadership\n\n Provide effective leadership and strategic direction to large, diverse and multi-disciplinary teams.\n\n Develop a high-performance culture built on accountability, collaboration and service excellence.\n\n Lead workforce planning, succession planning, talent development and employee engagement initiatives.\n\n Oversee performance management, disciplinary processes, grievances and employee relations in collaboration with HR.\n\n Coach, mentor and develop management teams and direct reports.\n\n Identify skills gaps and implement targeted training and development interventions.\n\n Drive employee productivity, engagement, retention and organisational alignment.\n\nQuality Assurance, Risk & Compliance\n\n Establish and maintain operational governance frameworks and quality assurance standards.\n\n Ensure compliance with company policies, client requirements, health and safety regulations and relevant legislation.\n\n Conduct operational audits, site inspections and service quality assessments.\n\n Analyse operational data, identify trends and implement improvement strategies.\n\n Ensure accurate reporting, documentation and management of operational risks.\n\nLEADERSHIP & BEHAVIOURAL COMPETENCIES\n\n The successful candidate must demonstrate:\n\n Strategic and commercial thinking.\n\n Exceptional leadership and people management capabilities.\n\n Strong client relationship and stakeholder management skills.\n\n Advanced negotiation, conflict resolution and problem-solving abilities.\n\n High levels of emotional intelligence and professional maturity.\n\n Strong decision-making and accountability.\n\n Ability to influence and engage senior stakeholders.\n\n Resilience and the ability to operate effectively in a high-pressure environment.\n\n A proactive, solutions-oriented and results-driven approach.\n\n Strong business acumen and an understanding of operational governance.\n\nTECHNICAL COMPETENCIES\n\n Advanced Microsoft Office proficiency, particularly Excel, Word and PowerPoint.\n\n Strong reporting, analytical and data interpretation capabilities.\n\n Experience with operational management systems and reporting platforms.\n\n Ability to interpret contractual requirements, operational KPIs and performance metrics.\n\n Strong presentation, business communication and report-writing skills.\n\nSUCCESS PROFILE\n\n The successful candidate will be an accomplished hospitality or operations management professional who can demonstrate the ability to:\n\n Lead complex, multi-site operations effectively.\n\n Manage and develop large teams while driving accountability and performance.\n\n Build and maintain strategic client partnerships.\n\n Take ownership of contract performance and SLA delivery.\n\n Drive operational efficiencies and commercial sustainability.\n\n Deliver consistently high standards of client experience and operational excellence.\n\nDesired Experience & Qualification\nMandatory Requirements:\n\n Minimum of 6 10 years' relevant experience in hospitality, facilities, corporate workplace\n\n operations or a related service driven environment.\n\n At least 5 years' experience in senior management or leadership roles, overseeing complex\n\n operations and large teams.\n\n Demonstrated experience managing multi ple sites, departments and operational functions.\n\n Extensive experience in people management, including leadership development, performance\n\n management, employee relations and workforce planning.\n\n Proven experience in client relationship management, executive stakeholder engagement and\n\n managing high profile corporate clients.\n\n Strong background in contract management, SLA governance, service delivery and operational\n\n compliance.\n\n Proven track record of driving operational improvements and delivering measurable bu siness\n\n and client service outcomes.\n\n Exceptional communication and interpersonal abilities, fostering positive guest relations.\n\nMandatory Qualification:\n\n Bachelor's Degree or Advanced Diploma in Hospitality Management, Operations Management,\n\n Business Management or a closely related discipline.\n\n Additional qualifications in Contract Management, Project Management or People Management\n\n will be beneficial\n\nTo Apply:\n\nInterested candidates should submit a detailed and updated CV, certified qualifications\n\nand relevant supporting documentation:","description_format":"text","description_chars":6588,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-12T18:59:25Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring 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