{"id":718720,"url":"https://alion.io/job/further-ai-agent-engagement-manager","title":"Agent Engagement Manager","company":{"id":3800,"name":"Further AI","domain":"furtherai.com","url":"https://alion.io/company/further-ai","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":87,"open_postings":9,"ghost_share":0,"stale_share":0.333,"repost_share":0,"time_to_fill_p50_days":97,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Product","role_family":"Product","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States","New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":180000,"max":250000,"currency":"USD","period":"year","gross":null,"usd_annual":250000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-02-15T22:15:41Z","employer_posted_date":"2026-02-15","last_verified_at":"2026-11-06T07:35:28Z","board_verified":true,"closed_at":null,"days_open":263,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":263},"description":"Agent Engagement Manager\nAbout the Role\nWe are seeking our first Agent Engagement Manager at FurtherAI. This is a high-impact role based full-time, in-person in San Francisco. You will own end-to-end customer implementations-from kickoff through go-live and adoption-ensuring customers achieve rapid, measurable value from FurtherAI. You'll work closely with founders, engineers, and our go-to-market team to turn customer feedback into product improvements and establish scalable delivery processes from the ground up.\nWhy Join FurtherAI?\nHigh Impact: Own the customer journey from signed contract to successful deployment and beyond.\n\nReal Ownership: Build implementation playbooks, shape our delivery methodology, and establish best practices that will scale with the company.\n\nMission-Driven: Help reinvent commercial insurance with reliable, intelligent AI workflows.\n\nEarly Team: Join a tight-knit, high-performing group shaping the future of insurance work.\n\nWhat You'll Do\nOwn end-to-end customer implementations: kickoff, discovery, solution design, configuration, testing, go-live, and hypercare\n\nLead kickoff calls and workshops with customer stakeholders across business and technical teams\n\nDevelop project plans, manage timelines, and keep implementations on track against customer milestones\n\nPartner with engineering to scope integrations and troubleshoot technical issues\n\nDrive adoption by building training programs, identifying champions, and helping customers change how they work\n\nHandle objections, navigate organizational resistance, and keep projects moving when stakeholders go sideways\n\nSurface expansion opportunities and hand off to sales for upsell/cross-sell\n\nTranslate customer feedback into product insights and advocate for customer needs with the product team\n\nBuild and codify delivery best practices-playbooks, templates, and documentation that reduce onboarding time for future hires\n\nCore Requirements\nWilling and able to work 5 days per week in-person in San Francisco or NYC\n\nComfortable with ambiguity, long hours, and a fast-paced startup environment\n\nDemonstrated hunger and growth mindset\n\n3+ years of experience leading customer implementations, enterprise deployments, or technical projects\n\nStrong project management skills-capable of driving complex engagements with multiple stakeholders and competing priorities\n\nExcellent presentation skills-can command a room with executives and build credibility quickly\n\nComfortable handling objections and navigating customer resistance\n\nMBB consulting background (McKinsey, BCG, Bain)\n\nIdeal Qualifications\nInsurance industry experience\n\nExperience implementing SaaS or AI products for enterprise customers\n\nTechnical fluency-comfortable discussing APIs, integrations, and data workflows (you don't need to code, but you need to hold your own with engineers)\n\nExperience with change management and driving user adoption at scale\n\nPrior experience at a startup or high-growth company where you built processes from scratch\n\nIf you have a strong implementation background, thrive in high-ownership environments, and want to shape the future of insurance with AI, we want to hear from you.\nYou can look forward to the following benefits:\nFully covered, best-in-class health, dental, and vision benefits\n\nCompetitive Compensation & meaningful stock options\n\nUnlimited PTO\n\nOutstanding in-office culture in the heart of San Francisco\n\nLunch and dinner onsite\n\nTeam events, such as happy hours and off-sites\n\nCommuter benefits\n\nCompany 401(k)","description_format":"text","description_chars":3527,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Stock options","Unlimited PTO"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["AI Agents","Document AI","InsurTech"],"lifecycle":[{"event":"open","at":"2026-09-11T06:42:24Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 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