{"id":3851209,"url":"https://alion.io/job/fusable-client-success-manager-2","title":"Client Success Manager","company":{"id":1971752,"name":"Fusable","domain":"fusable.com","url":"https://alion.io/company/fusable","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false},{"name":"HubSpot","optional":true},{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-11-05T22:35:10Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-07T10:08:15Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Who We Are:\nFusable is a leader in data-driven solutions for the trucking, agriculture, and construction industries. We’re passionate about valuing our associates for their unique skills, ideas, and backgrounds, and we’re committed to building an inclusive, innovative workplace where everyone can thrive.\nA Day in the Life of a Client Success Manager:\nFusable's Risk Intelligence division is seeking a highly motivated and customer-centric Client Success Manager (CSM) to drive customer value, retention, and growth across our portfolio of risk intelligence solutions. This role is responsible for managing the entire post-sale customer lifecycle, ensuring clients achieve measurable business outcomes while maximizing adoption of our market-leading SaaS and Data-as-a-Service (DaaS) offerings.\nAs a trusted advisor, you will develop deep relationships with key stakeholders, understand their strategic initiatives, and proactively guide them toward achieving operational, underwriting, risk management, and profitability goals. You will serve as the primary advocate for your customers while partnering closely with Sales, Product, Data, Marketing, and Support teams to deliver exceptional customer experience and long-term value.\nThe ideal candidate possesses a strong understanding of commercial insurance, transportation risk management, and data-driven decision-making, with a demonstrated track record of driving customer engagement, retention, and expansion in a consultative environment.\nWith a commitment to innovation and customer success, Fusable delivers trusted intelligence through industry-leading brands including Central Analysis Bureau (CAB), Price Digests, EquipmentWatch, EDA, Iron Solutions, and RigDig BI.\nWhat You Will Do\nCustomer Success & Relationship Management\nOwn and manage a portfolio of Enterprise customer accounts throughout the post-sale lifecycle, driving adoption, engagement, retention, and revenue growth.\nDevelop and execute customer success plans aligned with client business objectives, success metrics, and desired outcomes.\nEstablish trusted advisor relationships with executive sponsors, business leaders, and operational stakeholders across customer organizations.\nConduct regular business reviews, success reviews, and strategic planning sessions that demonstrate measurable value and ROI.\nRetention & Growth\nIdentify risks to customer health, adoption, satisfaction, and renewal outcomes; proactively develop and execute mitigation strategies.\nCollaborate with Account Executives to identify expansion opportunities, including up-sell, cross-sell, and account growth initiatives.\nSupport contract renewals by demonstrating product value, adoption metrics, business impact, and customer success achievements.\nMaintain a strong understanding of customer priorities, industry trends, and competitive solutions to drive consultative discussions.\nCustomer Enablement & Adoption\nLead onboarding, implementation support, user training, and ongoing enablement programs to accelerate customer time-to-value.\nDevelop adoption strategies that increase utilization of CAB and Fusable solutions across customer organizations.\nServe as a subject matter expert on Fusable's Risk Intelligence products, data assets, and industry applications.\nPartner with customers to identify and promote best practices that maximize product effectiveness and business outcomes.\nVoice of Customer & Cross-Functional Collaboration\nCapture and communicate Voice of Customer (VOC) insights related to product functionality, user experience, market needs, and emerging opportunities.\nCollaborate with Product, Data, Marketing, and Support teams to advocate for customer needs and improve overall customer experience.\nProvide customer feedback and market intelligence that helps influence product strategy, roadmap development, and go-to-market initiatives.\nOperational Excellence\nMaintain accurate account health metrics, customer engagement activities, renewal timelines, and success plans within Salesforce and other business systems.\nMonitor customer health indicators, usage trends, satisfaction scores, and retention metrics to proactively identify opportunities and risks.\nUtilize customer success tools and analytics to drive data-informed decision making and customer engagement strategies.\nWhat You Need\nExperience\n5+ years of experience in Customer Success, Account Management, Insurance Technology, Risk Solutions, Data Services, or related customer-facing roles.\nProven success managing strategic customer relationships and driving retention, renewals, and revenue expansion.\nExperience supporting SaaS, DaaS, analytics, or subscription-based solutions preferred.\nIndustry Knowledge\nStrong knowledge of Commercial Auto Property & Casualty Insurance, Transportation, Risk Management, Underwriting, Safety, or related industries.\nUnderstanding of insurance profitability drivers, risk assessment, claims management, loss control, and regulatory considerations is highly desirable.\nFamiliarity with transportation data, fleet operations, telematics, compliance, safety programs, or commercial underwriting workflows is a plus.\nCustomer Success Competencies\nDemonstrated ability to drive measurable customer outcomes, including increased adoption, retention, satisfaction, and business value realization.\nStrong consultative and analytical skills, with the ability to identify customer challenges and recommend strategic solutions.\nProven ability to influence and build credibility with stakeholders at all organizational levels, including executive leadership.\nSkills & Qualifications\nExceptional communication, presentation, and executive-level relationship management skills.\nStrong business acumen and ability to translate complex data and analytics into actionable customer insights.\nExcellent organizational, project management, and prioritization skills.\nCustomer-first mindset with a proactive and solution-oriented approach.\nAbility to thrive in a fast-paced, collaborative environment while effectively managing multiple priorities.\nExperience using Salesforce, Gainsight, HubSpot, or similar CRM and customer success platforms preferred.\nProficiency in Microsoft Office Suite, particularly Excel, PowerPoint, and Teams.\nBachelor's degree in Business, Insurance, Risk Management, Marketing, Communications, or a related field; equivalent experience will be considered.\nSuccess Measures\nIn this role, success will be measured by:\nGross and net customer retention performance\nRenewal rate achievement\nProduct adoption and utilization growth\nCustomer health and satisfaction metrics\nExpansion pipeline generation and influenced revenue\nAchievement of customer business outcomes and ROI\nExecutive stakeholder engagement and advocacy\nThe Perks of Working at Fusable\nWe believe in investing in our people and creating an environment where team members can thrive professionally and personally. Fusable offers a comprehensive benefits package for eligible employees, which may include medical, dental, vision, life, and disability insurance; a 401(k) retirement savings plan; paid time off; paid holidays; and other wellness-focused benefits. Specific offerings are subject to eligibility requirements and plan terms.\nEvery Team Member Enjoys\nFlexible work schedules\nRemote-first work environment\nGenerous Paid Time Off (PTO)\n13 Company-Paid Holidays\nPhysical fitness reimbursement\nProfessional development opportunities\nCasual work environment\nEmployee discounts on travel, dining, and entertainment\nCollaborative and mission-driven culture focused on innovation and customer success\nLocation:\nThis position is open only to candidates who reside in and will perform work from one of the following states: Alabama, Florida, Georgia, Indiana, Iowa, Kansas, Kentucky, Missouri, Nebraska, North Carolina, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, West Virginia, Wisconsin, or Wyoming.\nApplicants residing in or seeking to work from any other state are not eligible for consideration for this position at this time.\nEqual Employment Opportunity\nFusable is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.\nDisclaimer:\nFusable is committed to equitable compensation practices and complies with all applicable local, state, and federal regulations. For jurisdictions that require pay scale disclosure, a general compensation range may be provided during the initial stages of the interview process. 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