{"id":316472,"url":"https://alion.io/job/fuse-energy-customer-support-specialist","title":"Customer Support Specialist","company":{"id":3017,"name":"Fuse Energy","domain":"fuseenergy.com","url":"https://alion.io/company/fuse-energy","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":92,"open_postings":35,"ghost_share":0,"stale_share":0.114,"repost_share":0,"time_to_fill_p50_days":67,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":38000,"max_usd":98000,"period":"year","method":"role_country_seniority_unknown","sample_n":221},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Spotify","optional":false}],"status":"live","first_seen_at":"2026-09-21T17:58:51Z","employer_posted_date":"2026-09-21","last_verified_at":"2026-10-31T06:13:40Z","board_verified":true,"closed_at":null,"days_open":39,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":39},"description":"Fuse Energy is an energy startup on a mission to make energy abundant and affordable, fast. We combine first-principles thinking with cutting-edge technology to build a radically better energy system.\nWe've raised over $200M from top-tier investors including Balderton, Lakestar, Accel, Creandum, Lowercarbon, Ribbit, 20VC, Hummingbird and Collaborative Fund, alongside strategic angels including Nico Rosberg and GPs behind Meta, Revolut, Spotify and Uber.\nWe're building a fully integrated energy company: developing our own solar, batteries and other generation projects, building our own hardware, improving and developing grid infrastructure, trading power in real time, using AI across the business, and installing distributed energy in homes. By selling directly to consumers we cut out the middleman, lower costs and pass the savings on to our customers.\nFuse is looking for a dedicated, proactive Customer Support Specialist. You'll be the first point of contact for our customers, giving outstanding support at every stage, from onboarding to day-to-day assistance: handling enquiries, resolving account issues and delivering solutions that reflect our commitment to great service. This is a shift-based role, including overnight shifts, as part of our industry-leading 24/7 customer support.\nResponsibilities\nDeliver excellent after-sales support through chat channel and emails\nAssist customers with billing, tariff, and usage inquiries, explaining our straightforward, no-hidden-costs approach\nResolve service-related issues quickly and professionally\nOffer advice to customers on how to maximise their energy savings\nWork collaboratively with internal teams to continuously improve the customer experience\nWork 40 hours in shifts per week (including overnight shifts, with additional pay)\nRequirements\nExceptional verbal and written communication skills\nAbility to work both independently and collaboratively in a team environment\nExcellent communication skills and a genuine passion for helping customers\nStrong problem-solving skills and the ability to manage challenging situations with patience\nPrevious experience in customer service, ideally within the energy or utilities sector, is a plus, but not necessary\nAbility to work in-office\nBenefits\n£30,000 salary and overnight pay\nFully expensed tech to match your needs\nBreakfast and dinner allowance for office-based employees\nAs we hire globally, benefits vary by location.","description_format":"text","description_chars":2443,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Solar Energy","Wind Energy"],"lifecycle":[{"event":"open","at":"2026-09-05T16:13:56Z"},{"event":"close","at":"2026-09-21T08:28:42Z"},{"event":"reopen","at":"2026-09-21T15:08:30Z"}],"visa":[],"liveness":{"score":72,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.801,"p_room":0.9,"age_days":39,"expected_fill_days":67,"reasons":["conf:3","velocity","win:mid"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/fuse-energy-customer-support-specialist","json_url":"https://alion.io/job/fuse-energy-customer-support-specialist.json","meta":{"generated_at":"2026-10-31T08:54:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13400,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3017},"rest":"https://alion.io/mcp/rest/get_company?id=3017"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffuse-energy-customer-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffuse-energy-customer-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffuse-energy-customer-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fuse-energy-customer-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffuse-energy-customer-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":316472}},{"tool":"search_jobs","arguments":{"company":"fuseenergy.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":316472},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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