{"id":1421265,"url":"https://alion.io/job/fuse-integration-field-service-representative-technicians-engineers","title":"Field Service Representative (Technicians & Engineers)","company":{"id":673510,"name":"Fuse Integration","domain":"fuseintegration.com","url":"https://alion.io/company/fuseintegration","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":96,"open_postings":6,"ghost_share":0,"stale_share":0.167,"repost_share":0,"time_to_fill_p50_days":48,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Diego, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":70000,"max":150000,"currency":"USD","period":"year","gross":null,"usd_annual":150000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Linux","optional":false}],"status":"live","first_seen_at":"2026-09-28T22:29:21Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-10-15T02:14:51Z","board_verified":true,"closed_at":null,"days_open":16,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":16},"description":"Introduction to Fuse:\nFuse builds innovative communications, networking, and computing solutions that improve the sharing of information, video, text, and voice among operators distributed throughout the airborne, maritime, and ground environments. We are a Technology firm creating in-house software, network and hardware solutions that support our noble cause of advancing warfighter capabilities with elegant, user-focused communications, networks, and software systems.\nAbout this role:\nFuse is looking for Field Service Engineers and Field Service Technicians to provide forward-deployed support for an airborne networking pod and associated ground systems. This role focuses on hands-on installation, configuration, troubleshooting, and sustainment of Fuse pods and expeditionary ground gateway kits in operational environments.\nYou will work with aircrews, JICOs, network operations teams, and Fuse engineers to keep Fuse products mission-effective: bringing the pod to Full Ops, stabilizing Link-16 and JREAP-C, enabling voice (VoSIP/radio-over-IP), and burning down integration issues under real-world conditions.\n\"Technician\" or \"Engineer\" title and compensation will be determined based on skills and experience. This is a great opportunity for anyone looking to work with and learn from various engineering departments and production technicians. There is opportunity to both remain in a Field Service role, as well as learn from teams and pursue career growth in a different role.\nWhat you'll do:\nPod & Aircraft Integration\nSupport upload, download, and ground checks of the pod on aircraft in coordination with maintenance and GCS crews.\nPerform pod power on, BIT, and LRU checks across the integrated communications stack, including:\nTactical router/switch / mission computer (e.g., ruggedized compute node).\nType 1 IP encryptor (e.g., KG 250X or equivalent HAIPE).\nAirborne IP SATCOM terminal (e.g., Starlink/StarShield or other pLEO/LEO SATCOM).\nLink 16 tactical data link terminal (e.g., KOR 24A STT, MIDS LVT, MIDS JTRS, or similar).\nRadio over IP / voice gateway (e.g., Vocality or similar RoIP/VoSIP device).\nMANET / wideband line of sight radio (e.g., Silvus, Trellisware, or similar).\nVerify aircraft/pylon power behavior (including power cycle impacts) and execute pod recovery sequences to return to Full Ops.\nAssist with umbilical routing, connector inspections, and basic mechanical/electrical checks, escalating structural or avionics issues to the appropriate maintainers.\nMission Setup & Operations\nBring pod from cold start to mission ready by:\nConfiguring the mission management / monitoring tool (e.g., browser based network/TDL status interface similar to ADSI, LMMT, and T3).\nVerifying tactical data link gateway configuration (e.g., TRAX like JREAP/Link 16 gateway software).\nConfirming crypto loads and time synchronization for Link 16 and IP encryptors in coordination with COMSEC.\nEstablishing JREAP-C connectivity between the pod and ground sites.\nMonitor pod status during missions (including long duration sorties), track Link 16 and JREAP-C health, and execute recovery TTPs after power events.\nSupport voice integration on the pod: assist with RoIP/VoSIP gateway and Link 16 radio voice channel configuration (e.g., 2nd channel V/UHF), perform clear voice and encrypted VoSIP checks, and support handset/radio integration as directed by engineering.\nCapture flightline observations, power cycle timelines, and system behavior in daily notes to feed back into engineering and operations.\nNetwork, Crypto, and Data Link Support\nWork with SIPR providers, DISA, and base comms teams to validate system connectivity, bandwidth, and reachability mission services.\nAssist with configuration and basic troubleshooting of:\nJREAP-C between pod and ground sites.\nLink-16 net entry for the airborne terminal (e.g., KOR-24A STT, MIDS-LVT/JTRS): load file/application of OPTASK LINK parameters, crypto period, time reference, and antenna/RF path checks in accordance with MIL-STD-6016 and platform guidance.\nStatus/data replication between the pod and shore/ground instances of the monitoring tool (e.g., WinTAK-like browser-based COP).\nSupport local COMSEC personnel with loading and verifying keys for:\nLink-16 terminal (e.g., MIDS/STT TEK/TIK). \nIP encryptors (HAIPE).\nAncillary radios or SATCOM modems.\nAll actions will follow approved key-handling procedures with COMSEC personnel retaining custodial responsibility.\nTesting, Troubleshooting & Documentation\nExecute repeatable ground test sequences to reproduce and isolate issues with:\nPower sequencing and aircraft power behavior.\nNetwork routing, bandwidth, and latency.\nTactical data links (Link 16 PPLI/tracks, J series forwarding, JREAP-C).\nVoice services (RoIP/VoSIP) and radio audio paths.\nRed/Black (CT/PT) routing paths through encryptors and mission computers.\nPull logs from pods, radios, routers, encryptors, and laptops and securely transfer them to Fuse engineering teams for analysis.\nFollow structured troubleshooting practices: clearly document the problem, diagnostic steps, interim workarounds, and operational impact; feed this back to engineering and leadership for defect tracking and TTP updates.\nContribute to updates of user guides, checklists, and TTPs based on forward lessons learned and recurring field issues.\nCustomer & Team Interaction\nWork directly with operators, JICOs, liaison officers, and maintainers to explain Fuse capabilities, current status, and basic operating procedures in clear, user-focused language.\nProvide informal, on-the-spot training and mission-prep walkthroughs on Fuse, the ground gateway kit, and associated monitoring/GW tools to aircrew and watch floor personnel as needed.\nRepresent Fuse professionally in high-visibility operational environments; identify pain points for the warfighter and relay them back to the product and engineering teams.\nRequirements\nRequired\nU.S. citizenship.\nAbility to maintain a Secret security clearance.\nAbility and willingness to travel up to ~75% CONUS and OCONUS for extended periods, including deployment to austere locations and support to extended mission days.\n2+ years of experience in one or more of the following:\nField service, avionics, or systems maintenance on military platforms.\nTactical data links (e.g., Link-16) or multi-link gateway systems (e.g., TRAX, WinTAK, or similar).\nTactical IP networking / SATCOM systems (e.g., pLEO/LEO SATCOM, WBHF, or Ku/Ka-band terminals) in DoD environments.\nComfortable working on and around aircraft in coordination with maintenance and ground crews.\nDemonstrated ability to troubleshoot complex systems by following procedures, using logs, and collaborating with remote engineering teams.\nStrong verbal and written communication skills; able to brief status and issues concisely to both operators and engineers.\nHighly Desired\nHands-on experience with any of the following (or similar) systems:\nLink-16 terminals (e.g., KOR-24A STT, MIDS-LVT, MIDS-JTRS), JREAP-C client/servers, or other tactical data link gateways (e.g., TRAX, WinTAK).\nType-1 HAIPE devices (e.g., KG-250X family or equivalent).\nSATCOM terminals (Starlink/StarShield, WGS, commercial Ku/Ka) and tactical IP routers/firewalls (e.g., ruggedized CORE-class systems) in deployed environments.\nRadio-over-IP / VoSIP gateways (e.g., Vocality, TACLANE-VoIP, or equivalent).\nPrior experience supporting airborne gateways, networking pods, or similar mission systems.\nPrior military service or direct support to operational units.\nFamiliarity with Linux, basic command-line tools, and web-based management interfaces (e.g., cloud-hosted tactical monitoring systems similar to ADSI, LMMT, and T3).\nExperience working with COMSEC/crypto teams and interpreting OPTASK LINK, theater data link guidance, and JICO-provided network plans.\nMore about Fuse:\nFounded in 2010, Fuse is a veteran-owned, rapidly growing small business. Our San Diego-based company has earned recognition as an emerging leader in airborne, maritime, and ground networking. Placing the warfighter at the center of every design process, Fuse delivers intuitive, agile, and resilient products that go beyond national security requirements-providing lasting utility and game-changing results. We take pride in our brilliant and talented team as well as our dynamic environment and collaborative, creative, environment. We build cutting-edge hardware and software products that solve complex national security challenges for our warfighters at the tactical edge.\nSalary Range: $70,000 - $150,000 (depending on skills & experience)\nBenefits\nMedical, Dental, and Vision\nEmployee coverage is fully funded; a portion of dependents' coverage is funded as well\n11 paid Federal Holidays\nPaid Time Off (PTO)\nDate of hire through second year: 10 days/year (accrued)\nAfter two years: unlimited\n40 hours of paid sick leave per year\n401k with employer matching\nAnnual bonuses\nCell phone reimbursement: $100/month","description_format":"text","description_chars":8956,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":true,"languages":[]},"benefits":["401k plan","Annual bonuses"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Blockchain & Crypto","C4ISR","Military Communication"],"lifecycle":[{"event":"open","at":"2026-09-28T22:29:21Z"}],"visa":[],"liveness":{"score":84,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.84,"p_room":1,"age_days":15,"expected_fill_days":48,"reasons":["conf:3","urgency","win:early"],"computed_at":"2026-10-14T06:34:16Z"},"pay":{"stated_usd_annual":150000,"is_top_pay":true},"html_url":"https://alion.io/job/fuse-integration-field-service-representative-technicians-engineers","json_url":"https://alion.io/job/fuse-integration-field-service-representative-technicians-engineers.json","meta":{"generated_at":"2026-10-15T04:41:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6864,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":673510},"rest":"https://alion.io/mcp/rest/get_company?id=673510"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffuse-integration-field-service-representative-technicians-engineers"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffuse-integration-field-service-representative-technicians-engineers"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffuse-integration-field-service-representative-technicians-engineers"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fuse-integration-field-service-representative-technicians-engineers\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffuse-integration-field-service-representative-technicians-engineers"}]}