{"id":193318,"url":"https://alion.io/job/fusiontek-remote-technical-support-engineer-ii-s-africa","title":"Remote Technical Support Engineer II - (S. Africa)","company":{"id":8587,"name":"FusionTek","domain":"fusiontek.com","url":"https://alion.io/company/fusiontek","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["ZA"],"hiring_countries_total":1,"salary":{"min":300000,"max":350000,"currency":"ZAR","period":"year","gross":null,"usd_annual":21198},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Hyper-V","optional":false},{"name":"SharePoint","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false},{"name":"Microsoft Teams","optional":true}],"status":"live","first_seen_at":"2026-09-01T00:00:00Z","employer_posted_date":"2026-09-01","last_verified_at":"2026-10-19T10:54:25Z","board_verified":true,"closed_at":null,"days_open":48,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":48},"description":"If you are looking for a position where you support the same users, the same systems, and the same environment every day, this is not the role for you.\nFusionTek is a Managed Service Provider established in 2007, with offices located in the greater Seattle area, Washington, DC, and Tampa, FL. Our innovative team is enthusiastic about IT infrastructure management for small- to mid-sized businesses.\nAs we continue to expand our services, we are eager to find a Technical Support Engineer II (Systems Analyst) who embodies our core values:\nTeamwork: We achieve our goals collaboratively.\nGrowth Mindset: We are focused on continuous improvement for our team members and our clients.\nIntegrity: We operate with transparency and prioritize the needs of our clients.\nOwnership: We take responsibility for our work and ensure commitments are fulfilled\nWhy MSP Experience Matters\nMSP experience is strongly preferred. Unlike internal IT roles that support a single organization with one technology stack and familiar users, MSP technicians manage multiple client environments with varying technology stacks, priorities, and service expectations all in a single day. Success in this role requires the ability to pivot and adapt to different client environments quickly, requires strong troubleshooting, communication, documentation, and accountability. If you have prior MSP experience and enjoy a challenging environment, continuous learning, and solving diverse technical challenges, we'd love to hear from you.\nWhat You Will Do\nClient Support & Troubleshooting\nResolve escalated support requests and complex technical issues. \nHandle break/fix issues, application installations, and user-level configuration changes. \nTroubleshoot Windows, macOS, Microsoft 365, networking, server, and cloud-related problems. \nProvide remote and onsite support for client environments. \nInfrastructure & Systems Administration\nConfigure and support Windows Server 2016, 2019, and 2022 environments. \nAssist with Hyper-V host setup, server administration, networking, and security tasks. \nTroubleshoot and deploy SonicWall firewalls. \nManage networking switches and access points. (Datto Experience PLUS!) \nSupport Microsoft 365, Intune, Azure, Datto BCDR, SaaS Backup, and other modern technologies implemented across client environments. \nTeam Collaboration & Mentorship\nProvide guidance and mentorship to Level I technicians. \nCollaborate with the technical team to deliver exceptional service to clients. \nEscalate tickets appropriately and contribute to shared technical knowledge. \nDocumentation & Process\nUse Autotask ticketing system to document, monitor, update, and escalate tickets accurately and on time. \nMaintain and update the documentation platform so procedures, configurations, and client details remain current. \nEnsure clients receive clear, professional communication throughout the support process. \nRequirements\nExperience & Qualifications\nCompTIA A+ and/or Network+ required. If not currently held, it must be obtained within 6 months of employment.\nMD-102 preferred\nmust reside in S. Africa\nTechnical Skills\nStrong knowledge of Windows 10/11 and macOS\nStrong knowledge of Windows Server 2016, 2019, and 2022\nWorking knowledge of SonicWall firewalls, Datto Networking, and core networking concepts\nWorking knowledge of on-premise SharePoint administration\nWorking knowledge Microsoft 365 Office Suite and cloud services including Intune\nExperience with Azure and/or AWS is a plus\nExperience with Datto BCDR and/or SaaS Backup is a plus\nExperience with VOIP telephony including Microsoft Teams is a plus\nProfessional & Soft Skills\nExceptional written and verbal communication\nAbility to work independently and collaboratively\nStrong time-management and organizational skills\nAbility to lift and transport equipment\nBenefits\nAt FusionTek, we truly believe our people are our most valuable asset. That’s why we’re proud to offer:\n Competitive salary: R300,000 - R350,000 per year\n Quarterly bonus eligibility: Earn up to 4% each quarter by meeting departmental KPIs and Metrics. \n Comprehensive benefits package\n Paid time off and leave policies in line with South African standards\n Educational reimbursement for certification tests and access to company-supplied training resources. Receive a salary increase after successfully completing approved certifications\n Team culture: Fun events and opportunities to connect with colleagues","description_format":"text","description_chars":4437,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[{"name":"South Africa","iso":"ZA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Managed Security","Managed IT Services (MSP)"],"lifecycle":[{"event":"open","at":"2026-09-03T00:58:56Z"}],"visa":[],"liveness":{"score":59,"band":"ok","label":"Likely open","p_open":1,"p_active":0.784,"p_room":0.75,"age_days":48,"expected_fill_days":55,"reasons":["conf:2","velocity","win:late"],"computed_at":"2026-10-19T05:45:15Z"},"pay":{"stated_usd_annual":21198,"is_top_pay":false},"html_url":"https://alion.io/job/fusiontek-remote-technical-support-engineer-ii-s-africa","json_url":"https://alion.io/job/fusiontek-remote-technical-support-engineer-ii-s-africa.json","meta":{"generated_at":"2026-10-19T13:52:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10050,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8587},"rest":"https://alion.io/mcp/rest/get_company?id=8587"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffusiontek-remote-technical-support-engineer-ii-s-africa"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffusiontek-remote-technical-support-engineer-ii-s-africa"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffusiontek-remote-technical-support-engineer-ii-s-africa"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fusiontek-remote-technical-support-engineer-ii-s-africa\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffusiontek-remote-technical-support-engineer-ii-s-africa"}]}