{"id":3726489,"url":"https://alion.io/job/future-group-it-manager-bpocall-center-background","title":"IT Manager-BPO/Call Center background","company":{"id":4380547,"name":"Future Group","domain":"futuregroup.com","url":"https://alion.io/company/futuregroup-com","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Leadership","role_family":"Leadership","seniority":"lead","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["EG"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false}],"status":"live","first_seen_at":"2026-11-04T04:31:29Z","employer_posted_date":null,"last_verified_at":"2026-11-04T04:31:29Z","board_verified":false,"closed_at":null,"days_open":5,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":5},"description":"Take the Lead as a Call Center IT Manager with Future Group!\nAre you ready to bridge the gap between technology and customer service excellence? Join Future Group, a pioneer in translation and localization services since 1994. With a global presence in North & Latin America, Asia, Europe, and MEA, we offer a unique platform for making a substantial impact in a dynamic industry.\nSummary:In this role, Your primary focus will be on improving customer experiences through technical support and strategic IT solutions. Your role will involve collaborating with various teams to understand technological needs and implementing effective solutions that enhance call center functionalities.\nKey Responsibilities:Including but not limited to:\n\nStrategic IT Management:\nDevelop and implement IT strategies that support and align with the companies business objectives.\n\nCollaborate with executive leadership to ensure IT strategies effectively support overarching business initiatives.\n\nOperational Oversight:Manage the day-to-day operations of the IT department, including budgeting, staffing, and project management.\n\nEnsure the IT infrastructure is robust and effectively supports the operational requirements of the business.\n\nSystem Implementation and Maintenance:\nOversee the selection, implementation, and maintenance of IT systems and software to meet business needs.\n\nRegularly review and update IT systems to ensure they remain relevant, efficient, and secure.\n\nTechnical Support and Issue Resolution:\n\nProvide leadership and support for high-level technical issues, ensuring they are resolved in a timely and efficient manner.\n\nDevelop and maintain protocols for the quick resolution of IT disruptions to minimize operational downtime.\n\nBudget and Resource Management: \n\nDevelop and manage the IT budget, ensuring optimal allocation and utilization of resources.\n\nMonitor expenditures and make adjustments as necessary to align with financial objectives and constraints.\n\nDisaster Recovery and Business Continuity Planning:Develop and implement disaster recovery and business continuity plans to ensure the stability of IT operations under adverse conditions.\n\nConduct regular reviews and drills to ensure plans are effective and well-understood by relevant staff.\n\nStakeholder Communication and Coordination:\n\nServe as the primary IT contact for offshore clients and other stakeholders, ensuring clear and effective communication regarding IT matters.\n\nCoordinate with various departments to align IT services with business needs and priorities.\n\nRequired Qualifications\nBachelors degree in Computer Science, Information Technology, or a related field. \n\nExperience: Minimum of 5 years of experience in IT management in a call center is a must.\n\nCertifications: PMP, ITIL, or similar certifications are highly desirable.\n\nProven leadership and team management abilities.\n\nIn-depth understanding of IT systems and infrastructure.\n\nAbility to manage multiple projects and priorities in a dynamic environment.\n\nEmbrace This Opportunity!Are you ready to contribute to a global leader and elevate your career to new heights? Join Future Group and embark on an exciting journey of growth and technological innovation. Apply now and become an integral part of a team that is redefining the future of communication through technology and service excellence.\nUnlock your potential with Future Group and make a difference today!\nOriginally posted on Himalayas","description_format":"text","description_chars":3455,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Egypt","iso":"EG","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-04T05:30:45Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":5,"expected_fill_days":37,"reasons":["seen:5","velocity","win:early"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/future-group-it-manager-bpocall-center-background","json_url":"https://alion.io/job/future-group-it-manager-bpocall-center-background.json","meta":{"generated_at":"2026-11-09T07:28:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4773,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4380547},"rest":"https://alion.io/mcp/rest/get_company?id=4380547"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffuture-group-it-manager-bpocall-center-background"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffuture-group-it-manager-bpocall-center-background"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffuture-group-it-manager-bpocall-center-background"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/future-group-it-manager-bpocall-center-background\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffuture-group-it-manager-bpocall-center-background"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3726489}},{"tool":"search_jobs","arguments":{"company":"futuregroup.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3726489},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}