{"id":2117962,"url":"https://alion.io/job/future-mind-senior-service-designer","title":"Senior Service Designer","company":{"id":1148,"name":"Future Mind","domain":"futuremind.com","url":"https://alion.io/company/future-mind","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Design","role_family":"Design","seniority":"senior","employment_type":"contractor","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_company_offices","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Warsaw, Poland","Katowice, Poland","Kraków, Poland","Rzeszów, Poland","Poznań, Poland"],"countries":["PL"],"hiring_countries":["PL"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":46000,"max_usd":88000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":8},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Confluence","optional":false},{"name":"FigJam","optional":false},{"name":"Figma","optional":false},{"name":"Jira","optional":false},{"name":"Linux","optional":false},{"name":"Miro","optional":false}],"status":"closed","first_seen_at":"2026-10-05T10:37:42Z","employer_posted_date":null,"last_verified_at":"2026-10-14T14:25:15Z","board_verified":false,"closed_at":"2026-10-14T14:25:15Z","days_open":9,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":9},"description":"Future Mind is a brilliant, inspiring team and one of the most awarded tech consulting companies in the region. We value proactive professionals who enjoy solving complex problems, sharing knowledge and working collaboratively. Together, we create high-quality solutions that address our clients’ business needs and have a real impact on the lives of their customers.\nWe believe in continuous professional development and actively support our people through experienced mentors, team leaders and a well-structured professional development path. We share knowledge, discuss business and technology challenges, and learn from one another. When you want to take an external course, attend a conference or join a meetup, we provide financial support to help you grow.\nOur expert engineers, designers, project managers, analysts and strategists work on a wide range of projects — from digital products used by millions of customers to complex digital transformation and innovation initiatives.\nIf you have experience in developing successful strategies, designing services and solving complex business challenges, and you are ready to join a team of more than 160 engineers and consultants working in autonomous project teams, we would love to hear from you.\nThis job is all about:\nWorking directly with clients to understand, clarify and address complex business and customer experience challenges.\n\nWorking on digital transformation and strategic projects, with a particular focus on Service Design, customer experience, service ecosystems and future-state solutions.\n\nConducting discovery through stakeholder interviews, contextual inquiry, observation, workshops and other research and service design methods.\n\nUnderstanding how services work across customers, employees, processes, channels, technology and organisational structures.\n\nCreating service blueprints, customer journey maps, ecosystem maps and process models to visualise current-state services and identify opportunities for improvement.\n\nBringing together research findings, business information, operational data and stakeholder perspectives, and translating these insights into strategic recommendations, opportunity areas and actionable directions for future service development.\n\nDesigning future-state services and experiences through concepts, scenarios, prototypes and other tangible artefacts.\n\nDesigning and facilitating workshops that bring together different groups of stakeholders, including senior leadership and C-level executives.\n\nSupporting clients in testing and implementing new ways of working and ensuring that designed solutions work in practice.\n\nWorking closely with researchers, business analysts and designers to translate business and customer needs into meaningful solutions and support the implementation of strategic and service design recommendations that create value in practice.\n\nBuilding trusted, long-term relationships with clients and supporting them throughout the transformation process.\n\nHere's what we're looking for:\nAt least 5 years of professional experience in Service Design, Digital Strategy, Customer Experience, UX Research, UX Design, Business Consulting or Technology Consulting.\n\nProven experience working on strategic projects, discovery initiatives and complex business challenges.\n\nStrong experience in preparing and facilitating workshops, including working with senior stakeholders and C-level executives.\n\nThe ability to think strategically and connect customer, business, organisational and technology perspectives.\n\nPractical experience creating service blueprints, journey maps, process models and other service visualisations.\n\nStrong analytical skills and the ability to synthesise complex and sometimes conflicting information into clear insights and recommendations.\n\nExcellent communication, presentation and storytelling skills.\n\nThe ability to work independently while collaborating effectively with multidisciplinary teams.\n\nEase in working with business, design and technology stakeholders.\n\nPractical knowledge of Figma/FigJam, Miro, Jira and Confluence.\n\nExcellent command of spoken and written English.\n\nA genuine interest in digital products, services, customer behaviour, emerging technologies and the way they shape customer and business experiences.\n\nAnd here's what we offer:\nA non-corporate, transparent work environment where everyone has a voice and the opportunity to make a real impact.\n\nFrequently reviewed compensation, aligned with market rates, your developing skills and the results you achieve.\n\nThe possibility to significantly influence your projects — your ideas and input have real value.\n\nContinuous professional development and the opportunity to work with new technologies and methodologies — we all keep learning.\n\nActive support from experienced mentors and team leaders, along a well-structured professional development path.\n\nRegular team meetings focused on knowledge sharing, interesting case studies and challenges we encounter in our projects.\n\nFinancial support for professional development, including courses, conferences, training and meetups.\n\nWork-life balance and integration, with genuinely flexible working hours.\n\nThe ability to work fully or partially remotely, or from one of our offices whenever you like.\n\nFully paid private health insurance, subsidised sports membership and language courses.\n\nFree breakfast, snacks and drinks at our Warsaw office, together with a chill-out space and facilities where you can relax and recharge.\n\nA laptop with the operating system of your choice (Mac/PC/Linux) and an additional monitor.\n\nTech stack\nUX Research\nService design\nCustomer Experience (CX)\nWorkshop facilitation\nStakeholder Management\nBusiness Analysis\nFigma\nMIRO\nConfluence\nJira","description_format":"text","description_chars":5760,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Health insurance","Professional development"],"hiring_locations":[{"name":"Poland","iso":"PL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Commerce","LLM & Generative 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