{"id":2521208,"url":"https://alion.io/job/future-plc-customer-service-assistant-go-compare","title":"Customer Service Assistant - Go.Compare","company":{"id":4369,"name":"Future plc","domain":"futureplc.com","url":"https://alion.io/company/future-publishing","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":100,"open_postings":4,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":17,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"contractor","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cardiff, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":26000,"max_usd":68000,"period":"year","method":"role_country_seniority_unknown","sample_n":221},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-14T11:04:25Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-27T02:19:20Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"Who we are\nWe're Future, a global leader in specialist media. Our people bring our trusted brands to life, helping millions of people discover expert content that informs, inspires, and drives action. As a pioneering multiplatform media powerhouse, we provide expert content and technology that build valuable communities across all channels.\nAs a proud part of Future's brand portfolio, Go.Compare is a passionate price comparison site finding customers savvy insurance deals. Based in our Cardiff office, we pride ourselves on being a fun and fair place to work. You'll join a team of experts partnering with trusted organisations and the Welsh Rugby Union. It's an exciting opportunity to help millions make informed financial choices.\nWhat you'll do\nReporting to the Senior Customer Service Manager, you'll be the main point of contact between our business and our customers. You'll assist users as they complete their online comparisons and offer clarity on product information. Your daily tasks involve communicating effectively via telephone, email, live chat, and social media.\nYou'll use Word, Excel, and Google Suite to track inquiries and find solutions. You'll work closely with the wider customer service team to ensure people get help when they need it most. You'll also help customers take advantage of the special offers we have available.\nWhat you’ll bring\nAct as the primary point of contact between the business and our customers.\nAssist customers while they complete their online comparisons.\nOffer clear information on various products and services.\nHelp customers take advantage of available special offers.\nCommunicate effectively via telephone, email, live chat, and social media.\nSolve problems and assist people when they need it most.\nExperience assisting customers within a contact centre environment or face-to-face.\nExperience communicating with customers across digital channels and telephone.\nExcellent attention to detail and problem-solving skills.\nFamiliarity with IT systems including Word, Excel, and Google Suite.\nWhat we offer\nUncapped leave\nEnhanced parental leave\nDiscounted rates with Dental care and Private Medical care\nWhen we hit our targets, enjoy a share of our profits with a bonus\nRefer a friend scheme - with payment following the successful hire.\nWell-being support with access to our Colleague Assistant Programmes\nOpportunity to purchase shares in Future, with our Share Incentive Plan\nSalary sacrifice Pension scheme up to 5% match\nFree drinks and snacks in our offices\nThe expected range for this role is £26,500\nThis is a 6-month fixed-term contract\nThis is a hybrid role, working 3 days per week from our Cardiff Office.\nInternal job family level P8\nInclusion and Diversity at Future\nAt Future, we’re working to attract, retain and foster diverse talent, educating our colleagues in the importance of diversity, and review our internal processes so that they remain as free from bias as possible. We recognise that, in order to reach diverse communities through our content, we must first ensure ours is a culture in which diversity can thrive.\nFind out more about Our Future, Our Responsibility on our website.\nIf you need any reasonable adjustments, please let us know and we'll be happy to support you.","description_format":"text","description_chars":3263,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Parental leave"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Publishing","Content Creation","Digital Media"],"lifecycle":[{"event":"open","at":"2026-10-14T11:04:25Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Senior or Specialist Worker, Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Global Business Mobility: Senior or Specialist Worker; Skilled Worker","cap_exempt":false,"checked_at":"2026-10-24T06:24:00+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":66,"band":"ok","label":"Likely open","p_open":1,"p_active":0.733,"p_room":0.9,"age_days":11,"expected_fill_days":17,"reasons":["conf:2","win:mid"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/future-plc-customer-service-assistant-go-compare","json_url":"https://alion.io/job/future-plc-customer-service-assistant-go-compare.json","meta":{"generated_at":"2026-10-27T03:35:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2980,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4369},"rest":"https://alion.io/mcp/rest/get_company?id=4369"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffuture-plc-customer-service-assistant-go-compare"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffuture-plc-customer-service-assistant-go-compare"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffuture-plc-customer-service-assistant-go-compare"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/future-plc-customer-service-assistant-go-compare\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffuture-plc-customer-service-assistant-go-compare"}]}