{"id":3415585,"url":"https://alion.io/job/futurecare-admission-concierge","title":"Admission Concierge","company":{"id":4423292,"name":"FutureCare","domain":"futurecare.com","url":"https://alion.io/company/futurecare-2","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Baltimore, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":22,"max":24,"currency":"USD","period":"hour","gross":null,"usd_annual":48000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HIPAA","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-28T19:17:55Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-08T01:47:53Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"Overview\nAt FutureCare, our Admissions Concierges play an important role in creating a welcoming and positive first impression for prospective residents and their families. This position combines exceptional customer service, administrative support, and admissions coordination to help ensure a smooth transition into our care community. Working closely with the Admissions Director and interdisciplinary team, the Admissions Concierge helps guide residents and families through the admissions process with professionalism, compassion, and attention to detail. Proud to be the only healthcare company in Baltimore to be named a “Top Workplace” for 14 years in a row and recognized in US Newsweek as “\nBest Nursing Homes”, FutureCare stands out as a leader in managing health care across a continuum of care. We are known for recognizing hard work and dedication and reward our team members for their compassion and care. We also offer a Competitive Salary, Excellent Benefits Package, Flex/Advance Pay, Paid Time Off, Tuition Reimbursement, Career Growth Ladder, Employee Referral Bonus Program, Employee Assistance, and matching 401K Plan.\n***Competitive Pay $22.00 - 24.00/hr***\nSalary Disclosure Statement\nThe salary mentioned above reflects the potential base pay range for this role. Bonuses or other incentives (if applicable) are offered separately and paid pursuant to the relevant program schedule. All employment offers will consider such factors as overall experience, job-related qualifications, location, certifications/training, etc.\nResponsibilities\nServe as a welcoming first point of contact for residents, families, visitors, vendors, referral sources, and prospective residents.\nConduct facility tours and provide a positive hospitality experience for prospective residents and their families.\nAssist with pre-admission paperwork, referral processing, and coordination of admission arrangements.\nMonitor referral systems and help ensure timely follow-up and processing of incoming referrals, including weekend referral management as needed.\nCoordinate admission activities with hospitals, physicians, families, transportation providers, and facility departments.\nPrepare and complete admission documentation, including admission agreements, contracts, required forms, resident photographs, and admission packets.\nWelcome new residents and their families and coordinate their arrival and transition to the facility.\nCommunicate with Nursing, Environmental Services, Dietary, Therapy, Social Services, Activities, and other departments to support a smooth admission process.\nAssist with checking room readiness and coordinating hospitality details before a resident’s arrival.\nProvide administrative support, including filing, scanning, copying, faxing, maintaining admission records, ordering office supplies, and preparing reports.\nSchedule appointments, meetings, and tours, and assist with family meetings, facility events, and outreach activities.\nProvide coverage for the Admissions Office when the Admissions Director is unavailable.\nMaintain confidentiality and comply with HIPAA requirements, company policies, and applicable standards of professionalism and customer service.\nPerform other duties as assigned.\nQualifications\nHigh school diploma or equivalent required; associate or bachelor’s degree preferred.\nExcellent verbal and written communication, interpersonal, and organizational skills.\nStrong customer service skills, with a hospitality-focused approach to assisting residents, families, and visitors.\nProficiency in Microsoft Office applications, including Word, Excel, and Outlook, and the ability to learn other office systems.\nAbility to multitask, prioritize responsibilities, manage interruptions, and maintain attention to detail in a fast-paced environment.\nAbility to work independently and collaboratively with an interdisciplinary healthcare team.\nAbility to handle confidential information appropriately and maintain compliance with HIPAA requirements.\nPrior experience in customer service, hospitality, admissions, healthcare administration, or a medical office setting is preferred.\nEqual Opportunity Employer\nFutureCare has a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, pregnancy, age, religion, national origin, citizenship, marital status, sexual orientation, gender identity, gender expression, physical or mental disability, military or veteran status, or any other characteristic protected by law. We actively promote equality of opportunity for all and welcome all applications.","description_format":"text","description_chars":4716,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":["401k plan"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Nursing Homes & Long-Term Care","Physiotherapy & Rehabilitation","Dialysis & Kidney Care"],"lifecycle":[{"event":"open","at":"2026-10-28T19:17:55Z"}],"visa":[],"liveness":{"score":35,"band":"fade","label":"Fading","p_open":1,"p_active":0.613,"p_room":0.578,"age_days":9,"expected_fill_days":7,"reasons":["conf:0","win:tail"],"computed_at":"2026-11-07T05:47:08Z"},"pay":{"stated_usd_annual":48000,"is_top_pay":true},"html_url":"https://alion.io/job/futurecare-admission-concierge","json_url":"https://alion.io/job/futurecare-admission-concierge.json","meta":{"generated_at":"2026-11-08T03:53:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8404,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4423292},"rest":"https://alion.io/mcp/rest/get_company?id=4423292"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffuturecare-admission-concierge"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffuturecare-admission-concierge"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffuturecare-admission-concierge"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/futurecare-admission-concierge\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffuturecare-admission-concierge"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3415585}},{"tool":"search_jobs","arguments":{"company":"futurecare.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3415585},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}