{"id":3370622,"url":"https://alion.io/job/futurecare-guest-services-associate","title":"Guest Services Associate","company":{"id":4423292,"name":"FutureCare","domain":"futurecare.com","url":"https://alion.io/company/futurecare-2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Hospitality","role_family":"Hospitality","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Baltimore, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":15,"max":20,"currency":"USD","period":"hour","gross":null,"usd_annual":40000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-10-28T00:48:56Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-10-30T01:49:29Z","board_verified":false,"closed_at":"2026-10-30T01:49:29Z","days_open":2,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":2},"description":"Overview\nAt FutureCare our Guest Services Associates play a key role in representing the organization with a high level of professionalism and care. As the First Impression of FutureCare, our Front Desk Receptionist are knowledgeable, helpful, and personable with a keen awareness of the day-day facility operations.\nProud to be the only healthcare company in Baltimore to be named a “Top Workplace” for 14 years in a row and recognized in US Newsweek as “Best Nursing Homes”, FutureCare stands out as a leader in managing health care across a continuum of care. We are known for recognizing hard work and dedication and reward our team members for their compassion and care. We also offer a Competitive Salary, Excellent Benefits Package, Flex/Advance Pay, Paid Time Off, Tuition Reimbursement, Career Growth Ladder, Employee Referral Bonus Program, Employee Assistance, and matching 401K Plan.\n***Competitive Pay $15.00 - 20.14/hr!***\nSalary Disclosure Statement\nThe salary mentioned above reflects the potential base pay range for this role. Bonuses or other incentives (if applicable) are offered separately and paid pursuant to the relevant program schedule. All employment offers will consider such factors as overall experience, job-related qualifications, location, certifications/training, etc.\nResponsibilities\nGreet all visitors, vendors, and other staff members to the facility\nGuide or direct all visitors to their proper location\nExplain all Covid guidelines and procedures for entering the facility\nAnswers incoming phone calls. Take messages or forward calls to voice mail system\nSort, organize and forward all mail to appropriate staff and residents\nMaintain visitor sign-in sheets on a daily basis\nWorks closely with the Dietary department to assist with meal notices team member lunch payments \nAbide by the standards identified in FutureCare’s Statement of Corporate Ethics and the Corporate Compliance Plan.\nPerform additional clerical duties such as typing tasks as identified including letters, reports, forms, and other correspondences as assigned\nQualifications\nHigh school diploma or equivalent required\nA minimum of at least 1 year of clerical or medical office experience required\nPrevious experience working in a skilled nursing facility or a medical facility a plus\nMust have a welcoming personality and a professional demeanor\nExceptional customer service skills\nProven experience operating a multi-line phone system\nMust be able to work independently or as part of a team\nAbility to maintain professional working relationships\nHighly detailed and organized with the ability to multitask\nEqual Opportunity Employer\nFutureCare has a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, pregnancy, age, religion, national origin, citizenship, marital status, sexual orientation, gender identity, gender expression, physical or mental disability, military or veteran status, or any other characteristic protected by law. We actively promote equality of opportunity for all and welcome all applications.","description_format":"text","description_chars":3200,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":["401k plan"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Nursing Homes & Long-Term Care","Physiotherapy & Rehabilitation","Dialysis & Kidney Care"],"lifecycle":[{"event":"open","at":"2026-10-28T00:48:56Z"},{"event":"close","at":"2026-10-30T01:49:29Z"}],"visa":[],"liveness":null,"pay":{"stated_usd_annual":40000,"is_top_pay":false},"html_url":"https://alion.io/job/futurecare-guest-services-associate","json_url":"https://alion.io/job/futurecare-guest-services-associate.json","meta":{"generated_at":"2026-10-30T07:51:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11039,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4423292},"rest":"https://alion.io/mcp/rest/get_company?id=4423292"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffuturecare-guest-services-associate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffuturecare-guest-services-associate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffuturecare-guest-services-associate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/futurecare-guest-services-associate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffuturecare-guest-services-associate"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3370622}},{"tool":"search_jobs","arguments":{"company":"futurecare.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3370622},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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