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In this high-impact, single-handed ownership role, you will lead change evaluation, release schedule coordination, and risk governance within a strictly regulated GxP environment. \nThe ideal candidate possesses deep ITIL process expertise, direct experience managing compliance-driven change records, and the executive presence to represent platform governance in cross-functional forums. \n\nKey Responsibilities\nSingle-Handed Platform Ownership: Drive complete end-to-end operational ownership of Change and Release Management processes within ServiceNow—acting as the primary authority rather than a contributor. \n\nGxP Compliance & Risk Assessment: Independently evaluate change risks, determine appropriate approval pathways, and verify that all Change Records contain necessary Computer System Validation (CSV) evidence required for GxP/regulated environments. \n\nMulti-Workstream Release Coordination: Plan, align, and execute complex release schedules across multiple concurrent tracks, including platform configuration, custom integrations, and vendor-driven platform updates. \n\nGovernance & Executive Representation: Lead Change Advisory Board (CAB) meetings and represent the platform in high-level, cross-functional governance forums with internal leads and executive stakeholders. \n\nProcess Alignment (ITIL Framework): Enforce best practices across Change, Release, Incident, and Problem management workflows in ServiceNow to ensure minimal disruption to production environments. \n\nRequirements\n\nTotal IT Experience: 8+ years of total IT/ITS Management experience. \n\nServiceNow Expertise: Minimum 5 years of direct, hands-on experience leading ServiceNow Change and Release Management with demonstrated solo ownership. \n\nGxP & Regulated Environment Experience: Proven track record of managing change controls within validated (GxP) IT environments, with a strong understanding of audit trail requirements and validation evidence. \n\nITIL Framework: Deep knowledge of ITIL frameworks (ITIL v4 certification strongly preferred); clear understanding of how Change & Release intersects with Incident & Problem management. \n\nDecision-Making & Autonomy: Demonstrated ability to assess technical change risks independently and establish correct governance pathways without needing operational escalation. \n\nCommunication & Executive Presence: Exceptional verbal and written English communication skills, with the confidence to manage executive stakeholders and lead cross-functional discussions. \n\nBenefits\n\nLocation:Europe\n\nContract Type:Freelance / Contract\n\nStart date:October, 2026\n\nTime Allocation:40 hours/week\n\nPharma industry\n\nOriginally posted on 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