{"id":2054301,"url":"https://alion.io/job/futurex-senior-manager-site-reliability-engineering-cloud-infrastructure","title":"Senior Manager, Site Reliability Engineering - Cloud Infrastructure","company":{"id":8195,"name":"Futurex","domain":"futurex.com","url":"https://alion.io/company/futurex","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"D","score":54,"open_postings":26,"ghost_share":0.769,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":98000,"max_usd":183000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":3165},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"CI/CD","optional":false},{"name":"Error Budget","optional":false},{"name":"GCP","optional":false},{"name":"Incident Management","optional":false},{"name":"ISO 27001","optional":false},{"name":"Least Privilege","optional":false},{"name":"Linux","optional":false},{"name":"PCI DSS","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"SOC 2","optional":false},{"name":"Terraform","optional":false}],"status":"live","first_seen_at":"2026-10-07T22:54:53Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-11T00:48:59Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":2},"description":"About Futurex\nFuturex is a Texas-based leader in hardware security modules (HSMs), enterprise key management, and data protection, trusted by global financial institutions, payment processors, and cloud providers for more than four decades. Futurex Cloud Infrastructure delivers secure, highly available services to customers around the world.\nRole overview\nThe Senior Manager, Site Reliability Engineering - Cloud Infrastructure owns the availability, security, and operational excellence of Futurex Cloud Infrastructure worldwide. You will lead a globally distributed SRE team that runs production infrastructure across multiple regions, cloud providers, and datacenters.\nThis role sits at the intersection of cloud operations, security, and compliance. Our customers depend on services that cannot go down, so reliability here is measured in customer trust as much as uptime.\nYou will report to executive leadership and partner closely with Engineering, Product, Security, Compliance, and Customer Support.\nKey responsibilities\nTeam leadership\nLead, hire, and develop a global SRE team across multiple time zones, with clear ownership and follow-the-sun coverage.\nOwn the global on-call program, including rotation design, response time standards, escalation paths, and coverage across all regions.\nHold the team accountable for incident response, remediation follow-through, and adherence to operational standards.\nSet the SRE roadmap, staffing plan, and operating budget.\nReliability and service levels\nDefine and own SLIs, SLOs, and error budgets for Cloud Infrastructure services, and use them to balance stability against release velocity.\nPartner with Sales and Legal so customer SLA commitments are consistently met.\nTrack SLA compliance and error budget consumption across all services.\nOperational reporting\nDeliver regular reporting to executive leadership on uptime, SLA performance, incident trends, and on-call metrics such as response times and escalation volume.\nMaintain dashboards that give leadership and stakeholders real-time visibility into service health.\nProduce customer-facing incident reports and root cause analyses for significant events.\nIncident management\nOwn the incident response process, including severity definitions, escalation paths, and customer communications.\nLead postmortems and drive remediation items to closure.\nServe as the senior escalation point during major incidents.\nInfrastructure and operations\nReview monitoring, observability, and alerting standards.\nMaintain and regularly test disaster recovery and business continuity plans against defined RTO and RPO targets.\nSecurity and compliance\nOperate within the controls required by industry security and compliance frameworks.\nOversee secure operational procedures, including dual control and chain of custody where required.\nEnforce strict tenant isolation, least-privilege access, and change management.\nSupport internal and external audits with accurate operational evidence.\nRequirements\nRequired qualifications\n10+ years in SRE, DevOps, or production infrastructure roles, including 5+ years managing engineering teams.\nExperience leading geographically distributed teams across multiple time zones.\nProven ownership of a production SaaS or cloud platform with contractual SLAs and 24x7 operations.\nHands-on depth in at least one major cloud provider (AWS, GCP, or Azure), with working knowledge of the others.\nStrong background in Linux, networking, infrastructure as code (Terraform or similar), and CI/CD.\nExperience operating under compliance frameworks such as PCI DSS, SOC 2, or ISO 27001.\nA track record of building incident management, observability, and DR programs.\nClear written and verbal communication with executives, customers, and auditors.\nBachelor's degree in Computer Science, Engineering, or equivalent experience.\nPreferred qualifications\nExperience operating security-sensitive or cryptographic infrastructure.\nFamiliarity with security certification standards such as FIPS 140.\nExperience running hybrid environments that combine public cloud with physical datacenter hardware.\nExperience leading datacenter migrations or regional expansions.\nBackground in financial services or another highly regulated industry.\nBenefits\n Health, dental, vision, life, and short/long-term disability insurance\n Paid vacation, holidays, and sick leave\n Competitive compensation and opportunities for advancement\n Retirement plan with employer contribution match\n Welcoming, family-style corporate culture uniquely suited to fast-paced, entrepreneurial, and motivated individuals\n One of San Antonio’s “Best Places to Work” for nine consecutive 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