Product Operations Specialist - Field Operations Engineering

Required Qualifications

Essential Requirements

• Working experience in Managed Services for infrastructure (on-premise and/or cloud).
• 3 to 5 years of working experience in BAU field operations, including routine maintenance, monitoring, change management, and operational support activities.
• Working experience with managed services delivery models, governance frameworks, and operational excellence methodologies.
• Working experience with BAU operations, including operational reporting and routine maintenance activities.
• Working experience with managed services commercial models, SLA structures, and performance measurement frameworks.
• Problem-solving ability and innovative thinking, with experience in data-driven decision-making.
• Ability to communicate well and strong technical writing skills to support user research.

Preferred Experience

• Working experience in leading and managing technical teams, e.g. field engineers, is an advantage.
• Cloud infrastructure and services expertise in AWS, Azure, and/or Google Cloud.
• Working knowledge of infrastructure automation and scripting capabilities, e.g. Terraform, Ansible, and Python.
• Working knowledge of DevOps practices.
• Experience with Site Reliability Engineering (SRE) practices and operational excellence methodologies.
• Hands-on working experience with SG-TechStack products, including StackOps and SHIP-HATS.
• Ability to gather customer requirements for analysis and contribute to business case development.
• Multi-site field operations experience.

Skills

Operational Excellence, Technical Operations, governance framework, Operations Research, Audit Compliance, Operations and Maintenance, Operational Reporting, Dispute Resolution, Sla Management, Service Delivery Management, Data-Driven Decision Making, Google Cloud, Infrastructure Services, Writing Skills, Mathematical Skills, Performance Measurement