{"id":114433,"url":"https://alion.io/job/fwd-director-cloud-engineering-ops","title":"Director, Cloud Engineering Ops","company":{"id":5339,"name":"FWD","domain":"fwd.com","url":"https://alion.io/company/fwd","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":78,"open_postings":18,"ghost_share":0,"stale_share":0.889,"repost_share":0,"time_to_fill_p50_days":30,"computed_at":"2026-10-16T05:45:00Z"}},"role":"Leadership","role_family":"Leadership","seniority":"head","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hong Kong"],"countries":["HK"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":93000,"max_usd":207000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":3645},"experience_years_min":15,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"AI Agents","optional":false},{"name":"Amazon EKS","optional":false},{"name":"Anomaly Detection","optional":false},{"name":"Ansible","optional":false},{"name":"API Gateway","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Azure DevOps","optional":false},{"name":"CI/CD","optional":false},{"name":"FinOps","optional":false},{"name":"Human-in-the-Loop","optional":false},{"name":"Incident Management","optional":false},{"name":"ITSM","optional":false},{"name":"Kong","optional":false},{"name":"Kubernetes","optional":false},{"name":"LLM Guardrails","optional":false},{"name":"Model Context Protocol","optional":false},{"name":"MVC","optional":false},{"name":"ServiceNow","optional":false},{"name":"Terraform","optional":false}],"status":"live","first_seen_at":"2026-06-04T00:00:00Z","employer_posted_date":"2026-09-21","last_verified_at":"2026-10-16T02:01:40Z","board_verified":true,"closed_at":null,"days_open":134,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":134},"description":"About FWD Group\nFWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828.\nFor more information, please visit www.fwd.com\nPURPOSE\nDrive the One Infra Strategy mandate by consolidating cloud operations into the Group Office Shared Services function, delivering unified and standardized cloud operations support to all Business Units across the FWD footprint (HK, JP, TH, PH, ID, VN, MY, SG, KH).\n\nLead and transform the infrastructure by following the Cloud Engineering Ops Blueprint - progressing through Operation as Code, DevOps Automation and Terraform Infrastructure-as-Code, enabled by APIs, MCP servers and AI Skills, to reach the next level of automation in the Agentic AI era to enhance scalability, agility, and cost-effectiveness.\n\nLead the daily cloud operation of the Group Shared Services function under the Group Infrastructure team, supporting all Business Units in delivering quality cloud operation support with site resiliency, enhanced security and compliance, hyper automation, governance enforcement and unified monitoring.\n\nChampion the shift from human-executed to AI-assisted ways of working - embedding Agentic AI with Human-in-the-Loop, SkillHub@DCPCC and reusable Skills/MCP into BAU cloud operations to deliver measurable efficiency, quality and standardization gains.\n\nEnsure delivery of identified cloud projects and activities within agreed constraints of time and quality\n\nKEY ACCOUNTAIBILITIES\nAccountable for end-to-end cloud operations performance for all Business Units under the Group Office Shared Services model - covering incident, change, request, problem and capacity management across the multi-cloud estate.\n\nEstablish service performance management by defining SLAs/OLAs, operating cadence, and performance review with BU stakeholders; drive continuous improvement based on data, risk and business impact\n\nOperationalize the Cloud Engineering Ops Blueprint by progressing the three levels of automation - Operation as Code, DevOps Automation, and Terraform Infrastructure-as-Code - supported by APIs, MCP servers and AI Skills.\n\nDrive Straight-Through Service Request fulfillment via ServiceNow integration with the DCPCC platform, eliminating manual hand-offs for high-frequency change, provisioning and DB self-service requests.\n\nEstablish Agentic AI with Human-in-the-Loop as the new way of working for cloud engineers - embedding sub-agents into alert triage, BAU task execution and service request fulfillment with FWD-context guardrails.\n\nBe the core member to drive the consolidation of Business Unit cloud operations (including HK and oversea vendor-outsourced) into the Group Office Shared Services delivery model, ensuring smooth transition and operational continuity.\n\nOwn BU onboarding and adoption outcomes per the agreed agree roadmap (HK / JP / TH / PH / ID / VN) through stage-gated delivery (Planning & Scoping → Consolidation → Stabilize & Full Operations).\n\nPartner with the local BU Infra SME / Technology functions under the hub-and-spoke model to align Shared Services delivery with local business priorities, language requirements and regulatory compliance; resolve cross-market conflicts and trade-offs to protect company outcomes\n\nDrive standardization and automation of complex operational processes - server patching, EKS upgrades, IaC provisioning, application monitoring onboarding - to operate the FWD cloud estate at scale.\n\nManage cost-effective resourcing across geographies, supporting the One Infra economies-of-scale objectives and the Group FinOps cost governance framework for continuous cost optimization.\n\nSet the technical direction and platform choices for cloud operations (Terraform, Ansible, Kubernetes, ServiceNow, Azure DevOps, Agentic AI tooling, Elastic Cloud) in alignment with the 4-Platforms Strategy.\n\nDevelop and mentor the cloud operations team - building agentic AI fluency, operations-as-code skills, FinOps discipline and ITSM excellence.\n\nHelp and coordinate vendor processes and methods to approve vendors.\n\nTroubleshoot all vendor problems and present to management as required.\n\nIdentify improvement areas internally as well as perform closely with all internal stakeholders to prepare solutions.\n\nParticipate to formulate workflow processes, methods and policies for applying vendors.\n\nQUALIFICATIONS / EXPERIENCE\n15+ years of experience in IT relevant experience which 6-8 years on Cloud projects\n\nHolder of professional qualification(s) preferred, e.g. Azure, AWS Certification\n\nDemonstrated track record of transforming traditional cloud / infrastructure operations into highly automated, platform centric operating models.\n\nExperience enabling Human-in-the-Loop AI models in production operations, balancing automation with risk, accuracy, and governance.\n\nExperience in managing API driven operations, event driven automation, and workflow orchestration\n\nExperience in managing 7x24 service operations with internal teams and third-party services.\n\nAbility to manage all aspects of the project, including providing overall guidance and direction to the project and overseeing financial management activities\n\nExceptional track record of on-time, on-budget and to-specification delivery of projects\n\nExperience in documenting and communicating the status of project progress against plans, taking corrective action as necessary\n\nAbility to manage the success of metrics defined by the project and the organization\n\nAbility to define, implement, and maintain project process guidance (e.g., project plan and subordinate plans), tailoring organizational processes as needed\n\nAptitude to identify, clarify, and resolve issues and risks, escalating them as needed\n\nNegotiating changes to commitments/requirements\n\nDeveloping project team members (e.g., skills, career, etc.) and conduct performance reviews\n\nReviewing project work products for completeness, quality, and compliance with established project standards\n\nReviewing ongoing and proposed projects to identify opportunities for reuse and process improvement\n\nPossess extensive knowledge and expertise in the use of project management methodologies and tools\n\nKNOWLEDGE & TECHNICAL SKILLS\nStrong conceptual and applied understanding of AI enabled cloud operations, including proactive monitoring, anomaly detection, and predictive incident management, AI assisted troubleshooting, root cause analysis, and “next best action” recommendations\n\nSolid knowledge in CI/CD, container deployment, Kubernetes system, API Gateway, Client/Server, MVC , OOP, RDBMS, automated test and Internet/Intranet environment\n\nProficient in Agile development approach\n\nUnderstand latest and emerging technologies and practice, such as DevOps, Cloud, Microservice and Mobile development\n\nExemplify good interpersonal communication skills at all levels of business users, IT, partners and vendors\n\nGood command of 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