{"id":782048,"url":"https://alion.io/job/fwd-director-group-digital-platforms","title":"Director, Group Digital Platforms","company":{"id":5339,"name":"FWD","domain":"fwd.com","url":"https://alion.io/company/fwd","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":13,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":30,"computed_at":"2026-09-27T05:45:00Z"}},"role":"Leadership","role_family":"Leadership","seniority":"head","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hong Kong"],"countries":["HK"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":92000,"max_usd":191000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2106},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Scrum","optional":false}],"status":"live","first_seen_at":"2026-03-30T00:00:00Z","employer_posted_date":"2026-03-30","last_verified_at":"2026-09-27T21:59:28Z","board_verified":true,"closed_at":null,"days_open":182,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":181},"description":"About FWD Group\nFWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 34 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828.\nFor more information, please visit www.fwd.com\nPURPOSE\nThe Group Platforms team is responsible for identifying, defining, and managing digital product platforms and technologies to fulfil business objectives.\nThe Group Platforms team operates across FWD Group to:\nCollaborate with functions to drive the design conceptualization and development of new business platforms, provide digital product platform management and distribution partner digital solutions.\nEvolve digital product platform development roadmaps and collaborate on solution design to achieve optimal business outcomes.\nKEY ACCOUNTAIBILITIES\nDetailed job responsibilities are to lead the digital product management and delivery of platform solutions with the initial focus on leading a specified Regional Digital Platform, Distribution\nDesign\nLead the execution on platform design through extracting business priorities and fulfilling business needs at both the regional level, engaging with senior stakeholders at the country levels.\nArticulate and refine a regional platform approach that will cater for the localization of country experiences, whilst maintaining the strategic benefits of a regional led tech stack that provides tangible benefits through reduced costs and reduced time to market for each subsequent market(s).\nDemonstrate the expertise at applying design thinking methodologies towards the insights gathering of the platform\nLead in a multi-disciplinary squad together with UX and UI designers to deliver the best customer journeys in the digital platform for our distribution partners and direct customer base at both regional level and country level\nResponsibly for ensuring platform is designed to support scalability, reliability and efficient maintainability.\nAmplify Agile practices through design and execution efforts.\nAbility to gather and document complex user and technical requirements, translate these to multiple business rules and logic specifications, organized within the scrum framework, and able to lead and execute with wider/cross functional technical development teams, and local QA teams\nDevelopment\nHigh standard of experience and application of the agile software delivery framework.\nAble to mentor colleagues and team members on the Scrum environment and process.\nTechnically savvy to work closely with developers, understanding their technical capabilities and constraints\nPartner technology solutions delivery and business functional teams to embed technologies to support business efficiencies\nPartner stakeholders to manage platforms roadmaps alongside target business goals.\nOperations\nEnsure co-ordinated design, development and deployment plans with business functions and technology solutions delivery teams.\nSupport the operationalization of platform capabilities and best practices consistent with company vision and business goals.\nStrong Executor: Strongly oriented towards results. Embraces an inner drive that overcomes obstacles and propels through to the finish line of the project delivery while maintaining impeccable quality and integrity\nAble to dive deep and stay in touch with the details of the expected Group/Country Distribution business metrics and the technology.\nAssess CX feedback and prioritize quick fix optimizations and longer-term strategic fixes\nManage the country backlog to fulfil the Digital distribution platform business strategy and yearly and quarterly roadmaps\nFinancial\nEmbed emerging technologies and techniques to optimize business benefits and improve operational efficiency.\nDigital Enablement Migration of digital platforms aligning with Group Cloud Strategy to optimise the operational cost of the platforms\nQUALIFICATIONS / EXPERIENCE\nIndustry & functional knowledge of an e-commerce, customer servicing and/or B2C platform solution\nProven experience in successful rollouts at either country or regional levels (preferably within the Asia Pacific markets)\nUniversity degree in Business, Information Technology, Engineering or equivalent\n10+ years' working experience in e-commerce/ InsurTech-Fintech.\n7+ years’ experience with mobile application offerings to customers.\n7+ years delivery of Agile, Product Management, Project Management (SCRUM, Product Management)\nStart-up environment experience that demonstrates execution excellence, will be advantageous.\nExpertise in digital best practices and its applicability to retail and/or financial services.\nPrior experience in managing cross-functional, multi-geography digital initiatives.\nKNOWLEDGE & TECHNICAL SKILLS\nBusiness Knowledge\nBroad understanding of the insurance and technology industry, including current and emerging financial services, online retail, operations, and technology trends\nExpert in partner engagement for ideation and problem-solving facilitation with stakeholders. Relevant application of design thinking methodologies.\nAppreciate the business applications of emerging technologies and practices; applicable knowledgebase of DevOps, Cloud, Microservices and Mobile development to ensure feasibility and relevant conversations during solution planning.\nTechnical Skills\nSkilled in Agile Software delivery\nProven record of Product Backlog management\nStrong understanding of technology concepts and developer languages\nStrong in facilitating people/customer centric design thinking\nGood understanding of customer journey design and user experience \nManagement Skills\nDemonstrate excellent leadership and communication skills across all levels of the organization, including frequent engagement at the country functional heads levels\nNot afraid of dealing with ambiguity and can contextualize and translate a problem and its solution to internal senior partners of varying backgrounds to support the platform ideas.\nCan create an environment that inspires others involved with the platform development to bring their creative ideas forward.\nDisplays leadership with a platform vision that can inspire those involved with the platform project to bring the best application of efforts from themselves\nAbility to use excellent judgment and have high standards and are never satisfied with the status quo.\nManage cross-functional stakeholders, and able to communicate effectively with country business function leads, and where expected with external key functional leaders for country-specific and group-led initiatives\nBe able to communicate effectively and comfortably present to key country management stakeholders on project progress updates and issue management.\nExcellent communication skills and collaborative in nature, ability to make the complex seem simple\nPosseses good judgment in balancing between innovation and robust operation, able to optimize productivity and efficiency when working with key functional leaders and partners","description_format":"text","description_chars":7375,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Digital Media","Property & Casualty Insurance","Health Insurance & Benefits","Life Insurance & Annuities"],"lifecycle":[{"event":"open","at":"2026-09-12T00:57:18Z"}],"liveness":{"score":6,"band":"cold","label":"Long shot","p_open":1,"p_active":0.215,"p_room":0.28,"age_days":181,"expected_fill_days":30,"reasons":["conf:5","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-09-27T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/fwd-director-group-digital-platforms","json_url":"https://alion.io/job/fwd-director-group-digital-platforms.json","meta":{"generated_at":"2026-09-28T03:25:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2159,"day_limit":5000,"remaining_today":2841,"minute_limit":60,"resets_at":"2026-09-29T00:00:00Z"}}}