Executive Assistant & Executive Assistant Manager
Confirmed on the employer's own hiring board on Oct 20, 2026. First seen by Alion on Aug 12, 2026. FWD scores B on the Alion truth index.
About FWD Group
FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828.
For more information, please visit www.fwd.com
PURPOSE
Responsible for providing secretarial and administrative support to the Group designated Senior Executives for Grade 13 or below and their direct reports
Manage the EA team Group office in Hong Kong and related Admin work
KEY ACCOUNTAIBILITIES
Maintains Senior Executive’s appointment schedule by planning and scheduling internal and external meetings/calls
Organize meeting facilities e.g. VC/dial in/meeting set up
Complex travel bookings
Expenses reimbursement
Organise small team events
Organise courier services
New Joiner onboard set up for the team
Procurement for the team
Manage and supervise EA Team to provide high- quality secretarial and administrative support
Review the balance of the allocations of support requirements across the team and work to ensure there is an equal and appropriate distribution of responsibilities.
Lead the EA Team to drive innovation and improvements to team functions, processes and procedures, and help to embed an organisational culture of continuous improvement
Managing performance and development, through regular feedback, supervision, supporting learning and the Performance development review process.
Developing and maintaining effective working relationships across the team, department, directorate and organisation as a whole.
QUALIFICATIONS / EXPERIENCE
At least 10 years’ work experience in i-bank or financial institution or insurance field
5+ years of experience for serving senior executives
Management experience for Assistant team is an advantage
Worked for a team would be a privilege
Formal secretarial training or above
Good command of written and spoken English
KNOWLEDGE & TECHNICAL SKILLS
Excellent communication and interpersonal skills
Outlook experience
Zoom and Teams usage
Proficient of MS word, excel, power point
Excellent time management skill
Verbal and written communication
Problem solving skill and able to provide alternatives for various situations or any potential risk
Experience with arranging in-house party for senior executive
PEOPLE MANAGEMENT
A clear communicator, effective facilitator who is respectful to others, fair and kind, exemplifies integrity and can influence and negotiate difficult situations to assist in resolving conflict
Work with team members to develop clear goals tied closely to team and organizational priorities
A motivational leader with the ability to coach and provide team members with constructive feedback through a mix of general and formal individual check in’s and performance reviews