Senior Manager, Digital Product Management

About FWD Group

FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com

For more information about FWD Hong Kong, please visit www.fwd.com.hk/

Summary

The Product Owner is responsible for defining and executing the product roadmap for insurance applications, ensuring solutions align with business objectives, customer needs, and regulatory requirements. This role partners with business and IT stakeholders to deliver digital products.

The Job

Product Strategy & Roadmap

• Define and communicate the product vision, objectives, and roadmap aligned with business strategy.

• Identify opportunities to improve customer experience, operational efficiency, and business value through digital solutions.

• Collaborate with business stakeholders to translate strategic objectives into product initiatives and delivery plans.

• Prioritize features and enhancements based on business value, regulatory requirements, customer needs, and technical constraints.

Requirements Management

• Gather, analyze, and document business requirements, user stories, and acceptance criteria.

• Ensure requirements are clearly defined, prioritized, and understood by development teams.

• Validate solution designs to ensure alignment with business objectives and user needs.

• Manage scope changes and assess impacts on timelines, resources, and business outcomes.

Product Backlog Ownership

• Own and maintain the product backlog.

• Prioritize backlog items based on business value, dependencies, risks, and delivery capacity.

• Conduct backlog grooming and refinement sessions with stakeholders and delivery teams.

Agile Delivery & Stakeholder Management

• Act as the primary point of the digital products. Serve as the product leader and trusted advisor for business stakeholders, providing strategic direction and making prioritization decisions that maximize business value.

• Participate in Agile ceremonies including sprint planning, daily stand-ups, reviews, and retrospectives.

• Make timely decisions on priorities, scope, and solution options to support project delivery.

• Facilitate alignment among business, channels, IT and Compliance/Risk stakeholders.

• Influence senior stakeholders on product investment priorities and strategic trade-offs.

The Person

• Degree in Business Administration, Information Technology or equivalent area.

• Minimum 10 years of experience in Product Owner, Business Analyst, Digital Product Management, or related roles in Insurance industry.

• At least 3 years of experience leading complex cross-functional initiatives and influencing senior stakeholders.

• Experience in Agile product management frameworks such as Scrum, SAFe or Product Operating Models.

• Experience leveraging data analytics, AI-enabled capabilities and customer insights for product decision-making is highly desirable.

• Experience in managing distribution applications will be an advantage.

• Effective communication and cross functional stakeholder management.

• Strong decision making, problem-solving and influencing skills.

• Ability to manage multiple priorities in a fast-paced environment.

• Proactive, detail-oriented and collaborative team player.

We offer 5-day work, 20-22 days annual leaves, excellent learning & development opportunities and an attractive package to the right candidate.

Information collected will be treated in strict confidence and used solely for recruitment purpose. The company will retain all applications no longer than 24 months of which will be destroyed thereafter. When there are vacancies in any of our subsidiaries, holding companies, associated or affiliated companies of, or companies controlled by, or under common control with the Company during that period, we may transfer your application to them for consideration of employment. We are an equal opportunity employer. We do not discriminate on the basis of race, gender, disability or family status in employment process.