{"id":3353813,"url":"https://alion.io/job/fxpro-customer-support-officer-3","title":"Customer Support Officer","company":{"id":56889,"name":"FxPro","domain":"fxpro.com","url":"https://alion.io/company/fxpro-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Limassol, Cyprus"],"countries":["CY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-27T19:17:25Z","employer_posted_date":null,"last_verified_at":"2026-10-27T19:17:25Z","board_verified":false,"closed_at":null,"days_open":3,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":3},"description":"Join FxPro: a leading international fintech company. Be a part of our expanding international team, with offices in Limassol, London, Nassau, Dubai, and Yerevan. FxPro boasts a diverse workforce of over 600 employees representing 50 nationalities, making it an exciting and dynamic workplace. At FxPro, we see each team member as an integral part of our success story.\nAs a Customer Support Officer, you will assist the clients of FxPro. The Customer Support Officer responsibilities include, but are not limited to, providing support to customers in various ways, answering customers' questions, and resolving problems.\nShifts Schedule\n08:00-16:00, 16:00-00:00, 00:00-08:00\nResponsibilities\nDeliver service and support to customers through live chats, emails and phone calls\nProvide answers to customers by identifying problems, researching answers and guiding customers through corrective steps\nHandle and resolve customer complaints or issues\nProvide information to customers regarding the Company's services and products\nProvide quality service and support in a variety of areas, including but not limited to, System/technical troubleshooting, Login/Account issues, Accounting and Back Office enquiries\nFollow up on the progress of the response to the customer\nPerform Back Office and Clients Accounting Department duties as required and update Customer records\nEnsure that all duties are done so in line with the necessary KYC, AML, and Due diligence controls\nProvide feedback on the efficiency of the service processes in place\nEscalate all/any matters to senior management as required to ensure swift resolution of pending issues\nRequirements\nUniversity Degree or relevant working experience in Banking\nExcellent command of the English language; knowledge of an additional language is an advantage\nComputer literacy at a high level\nFlexible, analytical skills, excellent communication skills, high attention to detail\nAny knowledge of Finance and Economics is advantageous\nAbility to work in shifts\nInterview steps\nScreening Call (~30 min)\nInterview with Head of Customer Support (~60 minutes)\nInterview with Chief Operating Officer + Customer Support Supervisor / Head of Customer Support (~60 minutes)\nOur benefits\nMedical insurance\nProvident fund\nIn-house gym with a personal trainer\nFree daily lunch catering, snacks, and beverages\nCompany discount card for various products & services\n21 days of annual leave and 10 days of sick leave annually\nBirthday certificate program","description_format":"text","description_chars":2484,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Annual leave","Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["Forex & CFD Brokers"],"lifecycle":[{"event":"open","at":"2026-10-27T19:22:42Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":78,"reasons":["seen:2","win:early"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/fxpro-customer-support-officer-3","json_url":"https://alion.io/job/fxpro-customer-support-officer-3.json","meta":{"generated_at":"2026-10-31T04:17:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5929,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":56889},"rest":"https://alion.io/mcp/rest/get_company?id=56889"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffxpro-customer-support-officer-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffxpro-customer-support-officer-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffxpro-customer-support-officer-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fxpro-customer-support-officer-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffxpro-customer-support-officer-3"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3353813}},{"tool":"search_jobs","arguments":{"company":"fxpro.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3353813},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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