{"id":3333736,"url":"https://alion.io/job/fyerx-servicenow-csm-architect","title":"ServiceNow CSM Architect","company":{"id":4451325,"name":"FyerX","domain":"fyerx.com","url":"https://alion.io/company/fyerx","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Zoho Recruit","truth_index":null},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"staff","employment_type":"contractor","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":["IN"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":22000,"max_usd":40000,"period":"year","method":"role_seniority_country_cell","sample_n":18},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ServiceNow","optional":false},{"name":"ITSM","optional":true}],"status":"live","first_seen_at":"2026-10-27T12:54:33Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-11-11T23:51:32Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"ServiceNow CSM Architect\nExperience: 8+ Years (Total and Relevant)\nLocation: Remote - India\nWork Mode: Remote\nEmployment Type: Contract\nContract Duration: 6 Months\nBGV/Compliance Requirement: Required\nNumber of Openings: 1\nShift Timing: Not Specified\nJob Overview\nWe are looking for an experienced ServiceNow CSM Architect with strong expertise in ServiceNow Customer Service Management (CSM) and enterprise ServiceNow implementations.\nThe ideal candidate should have a strong understanding of ServiceNow CSM architecture, platform capabilities, system integrations, and customer service workflows.\nThe consultant will be responsible for designing scalable ServiceNow CSM solutions, guiding technical implementations, and collaborating with business stakeholders and development teams to deliver effective customer service management solutions.\nKey Responsibilities\nDesign and architect ServiceNow Customer Service Management (CSM) solutions aligned with business requirements.\n\nDefine solution architecture, technical design, and platform implementation approaches.\n\nLead the design and configuration of ServiceNow CSM capabilities and workflows.\n\nWork with stakeholders to understand customer service processes and translate business requirements into technical solutions.\n\nProvide architectural guidance to ServiceNow developers and implementation teams.\n\nSupport integrations between ServiceNow CSM and other enterprise applications.\n\nReview solution designs to ensure scalability, maintainability, and platform alignment.\n\nIdentify opportunities to improve customer service workflows, automation, and operational efficiency.\n\nSupport technical troubleshooting, issue resolution, and platform enhancements.\n\nCollaborate with functional consultants, developers, administrators, and business teams.\n\nMaintain technical documentation and architectural design records.\n\nEnsure solutions follow ServiceNow implementation best practices.\n\nWork Arrangement\nLocation: Remote - India\n\nWork Mode: Fully Remote\n\nContract Duration: 6 Months\n\nBGV/Compliance: Required\n\nShift Timing: Not Specified\n\nRequirements\nRequired Skills & Experience\n8+ years of total and relevant experience in ServiceNow, with strong exposure to Customer Service Management (CSM).\n\nStrong understanding of ServiceNow CSM architecture, platform capabilities, and configuration.\n\nExperience designing and implementing ServiceNow CSM solutions.\n\nKnowledge of customer service workflows, case management, and service delivery processes.\n\nExperience translating business requirements into scalable technical solutions.\n\nUnderstanding of ServiceNow platform configuration, automation, and integrations.\n\nAbility to define technical architecture and guide implementation teams.\n\nExperience collaborating with business stakeholders and technical teams.\n\nStrong analytical, problem-solving, and technical documentation skills.\n\nExcellent communication and stakeholder management capabilities.\n\nPreferred Skills\nExperience with ServiceNow CSM integrations and enterprise applications.\n\nKnowledge of ServiceNow Flow Designer and workflow automation.\n\nFamiliarity with ServiceNow ITSM and related platform modules.\n\nExperience in architecture reviews, technical governance, and solution optimization.\n\nExperience working on enterprise-scale ServiceNow implementations.\n\nAdditional Requirements\nAbility to work independently in a remote environment.\n\nStrong communication and coordination skills.\n\nAbility to guide development teams and work with cross-functional stakeholders.\n\nCertifications\nNo mandatory certifications have been specified by the vendor.","description_format":"text","description_chars":3609,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-27T12:54:33Z"}],"visa":[],"liveness":{"score":21,"band":"cold","label":"Long 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