{"id":2943534,"url":"https://alion.io/job/fyerx-servicenow-developer-itsm-itom","title":"ServiceNow Developer (ITSM / ITOM)","company":{"id":4451325,"name":"FyerX","domain":"fyerx.com","url":"https://alion.io/company/fyerx","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Zoho Recruit","truth_index":null},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["CA"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"JavaScript","optional":false},{"name":"Rest API","optional":false},{"name":"ServiceNow","optional":false},{"name":"SOAP","optional":false}],"status":"live","first_seen_at":"2026-10-20T18:04:20Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-22T07:41:47Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"This is a remote position.\nServiceNow Developer (ITSM / ITOM Focus)\nJob Details\nEmployment Type: Contract\nWork Mode: Remote\nLocation: Offshore\nTotal Experience Required: 4 to 8 years\nRelevant Experience Required: 4+ years of dedicated ServiceNow design, development, and implementation experience\n Mandatory Certification: ServiceNow Certified Application Developer (CAD) and Certified Implementation Specialist (CIS) in ITSM or ITOM\nJob Summary\nWe are seeking an experienced ServiceNow Developer specializing in IT Service Management (ITSM) and IT Operations Management (ITOM) to design, customize, and automate our enterprise service workflows. The ideal candidate will write clean JavaScript, build complex workflows via Flow Designer, configure service mapping patterns, and create robust integration endpoints to streamline IT infrastructure tracking and resolution times.\nKey Responsibilities\nDevelop and customize core ITSM modules, configuring Incident, Problem, Change, Knowledge, and Service Catalog structures using the native Glide API.\nDesign and deploy ITOM capabilities, implementing Mid Server configurations, automated Discovery runs, Service Mapping patterns, and Event Management rules.\nWrite custom programmatic scripts, including Business Rules, Client Scripts, UI Actions, Script Includes, and complex data validation loops using JavaScript.\nBuild automated orchestration flows within Flow Designer and Workflow Editor to streamline repetitive cross-platform IT requests.\nConstruct robust integration pipelines via Integration Hub, securely connecting ServiceNow with external cloud infrastructures, deployment pipelines, and third-party monitoring networks.\n Govern the Configuration Management Database (CMDB), maintaining accurate CI health metrics, structural relationships, identification and reconciliation rules (IRE), and dependency maps.\nLead update set management and deployment routines, configuring peer code reviews, debugging processing log errors, and resolving merge conflicts across delivery streams.\nRequirements\n4 to 8 years of core IT systems engineering experience, with 4+ dedicated years actively coding, configuring, and supporting the ServiceNow platform.\nStrong technical mastery of JavaScript, ServiceNow Glide API frameworks, JSON structures, REST/SOAP protocols, and relational database logic.\nDeep structural understanding of ITIL v4 frameworks, network topologies, infrastructure monitoring, cloud compute architectures, and CMDB governance patterns.\n Mandatory certification: ServiceNow Certified Application Developer (CAD) and Certified Implementation Specialist (CIS-ITSM or CIS-ITOM).\nPreferred Qualifications\n ServiceNow Certified System Administrator (CSA) credential.\nPrior experience implementing ServiceNow Service Portal components using AngularJS, HTML5, and CSS boot-strapping tools.","description_format":"text","description_chars":2849,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-20T18:04:20Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":31,"reasons":["conf:2","velocity","win:early"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/fyerx-servicenow-developer-itsm-itom","json_url":"https://alion.io/job/fyerx-servicenow-developer-itsm-itom.json","meta":{"generated_at":"2026-10-22T09:03:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5531,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4451325},"rest":"https://alion.io/mcp/rest/get_company?id=4451325"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffyerx-servicenow-developer-itsm-itom"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffyerx-servicenow-developer-itsm-itom"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffyerx-servicenow-developer-itsm-itom"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fyerx-servicenow-developer-itsm-itom\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffyerx-servicenow-developer-itsm-itom"}]}